To ignore house buyer complaints a month after completion

[Sandals12]

My buyer has complained through our conveyancing solicitors about a crack in oil tank. Surely they are BU and completely deluded. They've sent a picture and quotes for new oil tank, removal of oil and old one etc amounting to £2500.

My solicitor has responded more or less saying about 'buyer beware', a decent survey would've shown this etc.

Btw The crack was definitely not there when we sold..its v noticeable!

I’m supposing they can’t prove it was there upon completion? They’re trying their luck that’s for sure! Ignore

Nothing to do with you. It's their house now, and whatever problems arise are theirs to fix.

This is what surveys are for. Not your problem. Sounds like they are chancers.

Ignore as others have said. Your solicitor is correct in saying what he said to them. They can't even prove that it was cracked when they bought the house, but they are just trying it on.

Similar thing happened to us. DH turned off the gas boiler at old house on the day we moved out (it was working fine). A couple of weeks later we got a letter via our conveyancing solicitor saying new owner couldn't get it working and claimed an engineer thought it "likely hadn't worked for some time". (Wrong!) Solicitor told us to ignore. We did, and never heard anything further.

Nothing to do with you.

It was entirely their responsibility to survey what they were buying. If they didn't that's their lookout.

Just tell them NO.

I would guess they were FTB or had been renting, or probably both! Not quite out of the mindset they contact someone else to fix the problem.

Your solicitor has done their job, I would ignore any further communication from them.

Hilarious and ridiculous in equal measure. Just ignore it.

It is nothing to do with you but be nice because even though you may have made forwarding arrangements with the post office for you mail some may end up with them.

Definitely ignore. The buyers need to file this under “shit happens”.

Tell them you haven't received this month's rent from them yet

Hahaha, I love their optimism. Definitely not your problem!

Did they have the house inspected? If so, the inspector is to blame for not noticing it and they need to speak to that person. If they didn't, that's their own fault. It's not like you were hiding it. Even without an inspection, they had the ability to look at it themselves and see the crack. I say ignore their complaint.
The people who bought my former home demanded a new fridge because -get this- it needed cleaning. It only needed cleaning because at the last minute they asked to move in a few days early (which we were good enough to agree to even though it was inconvenient) and I had no time to get around to cleaning the fridge.
My lawyer said; "I'll tell them to take a long hike off a short pier, but I'll do it in legalese."

This is what house insurance is for - theirs, not yours

Excellent response

Not your house anymore, so not your problem. Totally ignore them.

We had this too. Our solicitor sent them a firm letter telling them to bog off.

Give this a damn good ignoring.

Are you in England? Scotland is a bit different usually. I think there's a standard 5 working days to raise complaints but it can be written into the missives that this extended (e.g. to 3 months). Have they potentially bought under the Scottish system before and have just assumed that's the norm?

Definitely their problem, ignore!
Years ago DH and I sold a house, and the buyer obtained our phone number through estate agents (in the days before GDPR existed!!)
About four weeks after the sale, she started ringing me to tell me "the pilot light has gone out" "the bathroom tap is dripping" and my favourite, when they moved a cabinet we'd left at her request "there's a stain on the carpet under the cabinet" 🙄 I told her how to relight the pilot, but then blocked and moved on with life!

Why did he turn off the boiler.

We bought a house with an elderly oil boiler. The day we moved in we had major problems getting it to start. Took husband and neighbour ages! It was decidedly dodgy after that and had to be replaced very soon after. Did we expect previous owners to pay for it?? No, of course not. It was our problem so we sorted it!

When we sold our previous property we had the biggest CF!

• asked for a copy of the survey we paid for when we moved in (declined)
• got his own survey then proceeded to send us a quote for 5k for roof insulation that he wanted knocking off the price. After some investigation I realised the company didn’t exist and he’d created it himself
• on moving day there were delays up the chain, we had finished loading but hadn’t received the keys to where we were moving to as they were still loading. HE CALLED THE POLICE, to evict us!
• after we’d moved in he sent us a bill for a plumber “as we’d tampered with the radiators” we had actually just turned the radiator in the spare room off by the dial as we were never in there. The plumber charged him £500 to turn a knob!
• finally he started legal proceedings because the TV aerial didn’t work (we had sky 🤷🏻‍♀️)

Luckily my solicitor wrote to him and advised him to stop contacting us, honestly it was such a wild ride. Every now and again I do wonder about my poor old neighbours and how they’re getting on with him.

Why are people mentioning rent money, the house was sold...or am I missing something?

it was a sarcastic funny reply. if it had been rented it would be their issues as landlords as it’s not it’s the problem of the buyers.