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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To ignore house buyer complaints a month after completion

190 replies

Sandals12 · 26/10/2024 23:06

My buyer has complained through our conveyancing solicitors about a crack in oil tank. Surely they are BU and completely deluded. They've sent a picture and quotes for new oil tank, removal of oil and old one etc amounting to £2500.

My solicitor has responded more or less saying about 'buyer beware', a decent survey would've shown this etc.

Btw The crack was definitely not there when we sold..its v noticeable!

OP posts:
Thewindybaby · 27/10/2024 08:19

redorangeye110w · 27/10/2024 07:05

Why did he turn off the boiler.

My thoughts exactly…

Allthegoodnamesarechosen · 27/10/2024 08:29

Ha ha ha h…..we had the buyer from Lala land once😵‍💫

We received a solicitor’s letter demanding that we reinstate the fireplace surround ( it was there in the picture he sent, it was stone and must have weighed a ton, impossible to remove), that we replace doors in the arch between the dining and sitting room ( about twelve foot across as could be seen in the EA photos showing without doors ) and best of all, that we had had a bonfire at the bottom of the acre and half garden some weeks before we left ….

Just ignore any communications, don’t feed the 😵‍💫

GoldenPheasant · 27/10/2024 08:30

We got Into a bit of a bidding war for our house and ultimately agreed £20K over the asking price No complaints, the house was worth that to us. However, we were very unimpressed when, after contracts had been exchanged, the vendors wanted to charge us for the oil that would be left in the tank. Apparently our solicitor quite enjoyed telling theirs to fuck right off.

Spirallingdownwards · 27/10/2024 08:55

Idontjetwashthefucker · 27/10/2024 08:11

Why are people mentioning rent money, the house was sold...or am I missing something?

It was a joke I assume. On the basis that they were treating OP as if she were a landlord.

Spirallingdownwards · 27/10/2024 08:57

GoldenPheasant · 27/10/2024 08:30

We got Into a bit of a bidding war for our house and ultimately agreed £20K over the asking price No complaints, the house was worth that to us. However, we were very unimpressed when, after contracts had been exchanged, the vendors wanted to charge us for the oil that would be left in the tank. Apparently our solicitor quite enjoyed telling theirs to fuck right off.

This is actually quite normal. Utilities like electricity and gas switch from day of completion so often there is a payment agreed for the oil that remains in the tank in properties which have oil fired central heating. Especially if the tank is nearly full or they have a top up contract

TwinklyAmberOrca · 27/10/2024 08:58

I'd just refer the buyer back to their survey and say you had no issues with the oil tank, and they need to speak to their surveyors regarding their findings and claim off them if they feel they missed something.

lololulu · 27/10/2024 09:02

@Itslookinglikeabeautifulday

Is your husband ok? Did he do it to piss them
off?

Topseyt123 · 27/10/2024 09:14

Thewindybaby · 27/10/2024 08:19

My thoughts exactly…

Mine too. The boiler doesn't need to be turned off. Only the heating system.

toomuchfaff · 27/10/2024 09:20

schloss · 26/10/2024 23:37

I would guess they were FTB or had been renting, or probably both! Not quite out of the mindset they contact someone else to fix the problem.

Your solicitor has done their job, I would ignore any further communication from them.

Excited Celebration GIF by Slanted Studios

This!

Always wanting someone else to solve their problems. Suck it up buttercup, it's your house now.

Flossflower · 27/10/2024 09:20

Camenbertsmuggler · 27/10/2024 07:51

When we sold our previous property we had the biggest CF!

  • asked for a copy of the survey we paid for when we moved in (declined)
  • got his own survey then proceeded to send us a quote for 5k for roof insulation that he wanted knocking off the price. After some investigation I realised the company didn’t exist and he’d created it himself
  • on moving day there were delays up the chain, we had finished loading but hadn’t received the keys to where we were moving to as they were still loading. HE CALLED THE POLICE, to evict us!
  • after we’d moved in he sent us a bill for a plumber “as we’d tampered with the radiators” we had actually just turned the radiator in the spare room off by the dial as we were never in there. The plumber charged him £500 to turn a knob!
  • finally he started legal proceedings because the TV aerial didn’t work (we had sky 🤷🏻‍♀️)

Luckily my solicitor wrote to him and advised him to stop contacting us, honestly it was such a wild ride. Every now and again I do wonder about my poor old neighbours and how they’re getting on with him.

He does sound bad but quite frankly when once his money was in your account the house is his and you need to be out regardless of what is going on further up the chain.

Bellyblueboy · 27/10/2024 09:21

Aliceglass · 26/10/2024 23:08

I’m supposing they can’t prove it was there upon completion? They’re trying their luck that’s for sure! Ignore

It’s irrelevant whether it was there on completion. It’s the new owners issue

mondaytosunday · 27/10/2024 09:30

I bought a flat off a TV sportscaster and he not only didn't make good the ceiling after a leak (my solicitor was crap as we was supposed to hold money back just in case of this) the boiler didn't work. I turned it on and it made such a noise my upstairs neighbour came running down and told me it had been an issue for some weeks! All I could do was hiss at the TV every time he came on.

Smoresandtoast · 27/10/2024 09:39

We had a huge crack in the garage wall when we moved in. We didn't spot it during the viewing, as it was getting dark, and the house was so lovely we just didn't forsee it.
Then a few months later all of the previous owner's botched fix/cowboy patching up came to light. We had a huge leak through the ceiling, shower bottom glue tacked on bottom, I kid you not. Dh has only just finished fixing it all years later, but now all the good parts have gotten old so need replaced. We didn't contact previous owners as it was our fault for rushing into it. We wanted the house and to be in the area.
We were first time buyers and couldn't afford an indept survey, given we had already lost the valuation fee due to a middle aged couple letting us down on the previous house. Even if we had have spotted the issues, we think it could have very well put the previous owners off selling it. Given the state of the housing market and economy, we are just grateful to be on the housing ladder, and should have jt paid off in our mid 50s.

Frozensnow · 27/10/2024 09:41

We moved in to our new house and the boiler was broken- it hadn’t come up on the survey because it was temperamental. We were gutted to have to shell out the money but it didn’t occur to us to try and charge the vendors

bumblefeline · 27/10/2024 09:45

The boiler was switched off in the house we moved in too. I wonder why?

It was condemned the first night after calling an emergency plumber as it was vibrating that much I thought it was going to explode.

Did not ask the CF house seller for a new one though,

StMarieforme · 27/10/2024 09:47

Cheeky buggers. Not your problem.

1754sunset · 27/10/2024 09:52

years ago our buyers contacted us via the estate agent two weeks after moving in to say the loo was blocked. Bonkers. Ignore

Sandals12 · 27/10/2024 10:12

Ha some stories. Yes it's just laughable. I regret giving him a free fridge and spending hours on end cleaning it and the house for him. Also left him a good but of oil. Plus his solicitors held everything up unnecessarily meaning I'd to pay an extra £100 for my bankruptcy checks etc to be done again as they'd expired. I didn't even think to bother trying to put the cost on him.

OP posts:
Smoresandtoast · 27/10/2024 10:12

bumblefeline · 27/10/2024 09:45

The boiler was switched off in the house we moved in too. I wonder why?

It was condemned the first night after calling an emergency plumber as it was vibrating that much I thought it was going to explode.

Did not ask the CF house seller for a new one though,

That's terrible. Was that a long time ago? Usually solicitors check boiler services are up to date, ours hadn't had it done within a year, so she wrote to their solicitor and asked them to get it done, which they did.

AdoraBell · 27/10/2024 10:15

YANBU they bought the property, they had a survey, it’s theirs now.

Chipsahoy · 27/10/2024 10:35

Ignore. Ours tried to get us to buy a freezer. They purchased ours from us and it stopped working after a week. I felt kinda bad but I did warn them it was 7 yrs old and it’s massive. They got it for £100. It had worked perfectly until then. They also got an oven too.. wanted me to buy them a new fridge freezer at cost of £700

ExpressCheckout · 27/10/2024 10:58

Silly question here but I am thinking of selling soon and it's been ages since we last did any of this.

So, my Q. is: are there any circumstances where the buyer would be able to come back and ask for money etc.?

I always thought that if they'd had a survey/searches etc. and a conveyancing solicitor, then 'that was that' and there was no comeback? Perhaps that's what everyone is saying here too 😂but I'm getting a bit worried now if this is a 'thing' that people are now doing.

BunnyLake · 27/10/2024 11:02

When I bought my first property the boiler wasn’t working. I told my solicitor but I was told it was my responsibility as the new owner to get a new one.

mm81736 · 27/10/2024 11:09

We had this when we bought a house.The heating system leaked which we couldn't have possibly told from a survey, but the seller must have known because you had to keep refilling the system.We took them to small claims and won several thousand

bumblefeline · 27/10/2024 11:13

Smoresandtoast · 27/10/2024 10:12

That's terrible. Was that a long time ago? Usually solicitors check boiler services are up to date, ours hadn't had it done within a year, so she wrote to their solicitor and asked them to get it done, which they did.

2021 we moved in we did phone the solicitor to ask if the owner knew of any problems and she pretty much just said buyer beware. However, our buyers solicitor did ask for a copy of our serviced working boiler.