Abusive cleaner took pics of my home

[ChicExpert]

My lovely self employed cleaner went back to her own country. New cleaner started this week. House is tidy but dirty floor and surfaces, needs a good vacuum/mop/wiping up. We hire 4 hours a week for a deep clean of the downstairs(kitchen dining living room)/hallway and stairs. Standard 3 bed house in London with kitchen extension, takes me 2 hours to do but pay for 4 so the job gets done properly.

New cleaner came and in 4 hours couldn't clean what we asked which is just vacuum/mop and wipe down all surfaces. Had to ask her to clean individual window seals as she didn't and when she left I noticed the living room window seal wasnt cleaned. She broke my glass chopping board and didn't say anything and left chemicals in the oven which I told her not to clean. Last cleaner was able to wipe the skirting boards and didn't leave a spec of dirt in corners, this cleaner left many areas dirty.

I said nothing and thought I won't hire again. The company messaged me why I don't want to hire again and I said I wasn't happy with the clean nothing else.

I then get very abusive messages and pictures of my floor being dirty saying my house is disgusting. Didn't get to respond before I was blocked by the company.

AIBU? I feel completely violated and want to complain some how. She took photos of my home without permission.

Don't even know what to do now and feel uncomfortable using another cleaner. Husband says I'm over reacting :( am I?

FYI I've added a photo of my home before the cleaner came. Floors are clearly dirty but the kitchen is tidy/needs wipe down.

If we saw a picture of poo smeared toilet seats and sunny side up pants all over the floor -then maybe we'd understand there's room to feel a little self conscious.

This thread is so silly.

It's Hyacinth Bucket vibes on steroids 🤷‍♀️

Exactly this, well said.

Be careful OP, very careful with this thread. Unfortunately you have set yourself up to be projected onto with other people's shame, and nowhere is this opportunity more ripe than on cleaning threads. Look at the words on here: shame, disgusting, filth, minging, gross, embarrassing - are YOU now feeling any of these things by any chance? The issue is the cleaner posting a picture of your home - that IS a violation; it's just another shame projection. There is absolutely nothing wrong with your kitchen floor and I suspect those with the loudest, most defensive voices are those carrying the most shame themselves. Send it back where it belongs, which is not on you.

I cannot believe the amount of people jumping on you for not, errr, cleaning before the cleaner comes, hilarious 😂

I'm not Little Miss Clean by any stretch, but there's no way I could leave visible chunks of food and empty packets on the floor like that. And you're worried about the window seals?!

Get the 6 lazy sods off their backsides to do some cleaning.

What a very strange thread this is. Why is anyone tidying before a cleaner arrives? They're perfectly capable of moving things to clean if need be. And there's nothing wrong with tidying being part of their job. I have had a cleaner for 15 years and have never once tidied before they arrived. That's the whole point of a cleaner, they arrive to a crime scene and make it nice.

As for the floor in the pic, it looks like a normal floor to me, which needs to be cleaned. Can't see what the problem is. Again, that's what a cleaner is for.

I'm so confused??

Cleaners clean. But OP is wrong for asking cleaner to clean and should be cleaning herself so the cleaner she pays for has less to clean because its actually OP who should clean?

Got it.

🤣 thanks for summing up this absolutely batshit thread

That is so weird. She wanted everything to be clean before she cleaned?

Wish I could do that in my job. I want my job to be done before I do my job

Blaming the habits of lazy sexist men on their cultural beliefs is a cop out.

You have six CAPABLE people living in the house. Everyone should be doing their fair share.

Even children can do simple jobs like put things in the dishwasher or refill the pets water bowls.

Stop excusing men’s poor behaviour.

But that's what they are being paid for!

Either the cleaner was lazy or she is like my cleaner.

My cleaner "doesn't believe in mops" (wtf?) and also believes a floor is only clean if it's cleaned with a scrubbing brush on your hands and knees. It takes her an hour to clean my downstairs floors.

I appreciate her efforts, mostly because she's my mum, so I don't have to pay her. Nor do I ask her or need her to clean for us, she has taken it upon herself to save us from our squalor but the floor looks no different after she's spent an hour scrubbing it by hand than it does after I spend 15 minutes half-heartedly swinging the mop around.

I could've cleaned OP's kitchen floor in less than 15 minutes with a decent sweeping brush and microfibre mop. If her cleaner couldn't, then she needs some training.

Really dont understand all the negativity and criticism directed at the OP. Ok, her place was dirty - but that's why she hired a cleaner??? The cleaner's function is in her job title - cleaning. She is being paid for this. Its none of her beeswax to criticize her employer's lifestyle etc. She is literally paid to come and clean, and if she is not doing that, what's the point of her?

OP, I would make sure you let everyone knows (via feedback ect) that this cleaning company is only willing to clean a house that is already clean and that they get get angry if its not clean (the horror). I wonder how many customers they will be able to get.

I actually find it hilarious that people would clean their place before the cleaner comes in case they will be judged.

OP is in the situation she's in. She hasn't asked for help sorting out her domestic set up, which she has explained.
Just about the way the cleaning company has treated her.
OP I was sweeping up my kitchen floor this morning and realised it looked just like your floor did before I swept up the bits.
One very crumbly loaf of bread can make a lot of crumbs when you slice it!

Question; I was off work last week. When I returned the majority of my to do list was still outstanding.

Is this disrespectful because my work clearly thought "oh trich will pick that up"?

Or.

Is it completely right and normal, because its my fucking job.

@ParisPossum yes I think you've summed this up perfectly.

When people are shaming OP so terribly over this, all it makes me think is they're probably the type wearing 5 day old undies, brown toilet bowls, crap infused nail extensions, couldn't afford a cleaner themselves -or something along those lines.

Why is it disrespectful to expect someone to do their own job? It sounds like you are the disrespectful one for implying it is something to be ashamed of.

How on earth it is "disrespectful" to expect someone to do their fucking job properly?????

🙄

YANBU - Send them a SAR request for all photos and information about you, and include a request for an explaination as to how they've ensured it is complete given they allow info and photos to be stored on employees mobile devices.
If they have no answer, contact IOC.

I'm a cleaner. I do a couple of houses weekly that have way worse floors than OP's photo, (and yes, if you have multiple pets and slobby teens, it is perfectly possible for floors to look like that after a week!).
The cleaner you were sent was lazy and inept - it would have taken me about 10 minutes to sort that floor out and I don't consider myself especially quick, (thorough sweep including corners, vacuum entire floor, then mop. Done).

Once AGAIN you’ve spectacularly missed the point. I DO think she should move out because of the disgusting, lazy men in the house. I DO think her child deserves better than to have to witness the women in the house being treated like they’re servants because men are giant babies who don’t need to lift a finger around the house. Even more so if it’s a female child, although it’s awful for a male child to see this behavior and learn that it’s normal because they’ll no doubt learn from them. I stand by everything I said!

So my cleaner actually makes the floor dirtier before she cleans it!

She does the worktops and surfaces first, pulls out the toaster etc and sweeps ALL the crumbs on thr floor. Then goes about with the hard floor hoover bit.

Then mops before she leaves.

Not how I'd do it but idc.

Op's floor looks like mine just before she hoovers. It doesn't matter.

I used to be a cleaner and I have to say these comments are insane 😂 some of the places I've walked into it's a case of get as much done as you can in two hours see you next week! I had people with mobility issues that if something fell on the floor they couldn't bend down to pick it up this meant money from his pockets regularly there was dust upon dust under the bed looked like a grey carpet but I still did the job without complaining

Don't feel bad, OP. MN is weirdly full of Kim & Aggie's identical twins. Ignore the judgey posts.

Your kitchen is fab (wish I had space like that) and what are our homes for but living in, relaxing in. Not stressing!