Abusive cleaner took pics of my home

[ChicExpert]

My lovely self employed cleaner went back to her own country. New cleaner started this week. House is tidy but dirty floor and surfaces, needs a good vacuum/mop/wiping up. We hire 4 hours a week for a deep clean of the downstairs(kitchen dining living room)/hallway and stairs. Standard 3 bed house in London with kitchen extension, takes me 2 hours to do but pay for 4 so the job gets done properly.

New cleaner came and in 4 hours couldn't clean what we asked which is just vacuum/mop and wipe down all surfaces. Had to ask her to clean individual window seals as she didn't and when she left I noticed the living room window seal wasnt cleaned. She broke my glass chopping board and didn't say anything and left chemicals in the oven which I told her not to clean. Last cleaner was able to wipe the skirting boards and didn't leave a spec of dirt in corners, this cleaner left many areas dirty.

I said nothing and thought I won't hire again. The company messaged me why I don't want to hire again and I said I wasn't happy with the clean nothing else.

I then get very abusive messages and pictures of my floor being dirty saying my house is disgusting. Didn't get to respond before I was blocked by the company.

AIBU? I feel completely violated and want to complain some how. She took photos of my home without permission.

Don't even know what to do now and feel uncomfortable using another cleaner. Husband says I'm over reacting :( am I?

FYI I've added a photo of my home before the cleaner came. Floors are clearly dirty but the kitchen is tidy/needs wipe down.

I clean before my cleaner comes and clean my car before I give someone a lift BUT that’s because I worry way too much about what others think of me. I tie myself in knots making sure no one judges. I’m a 40 year old women acting like a 13 year old girl wanting to be liked. Good on you OP I think you did nothing wrong. Mumsnet is full of vipers. Ignore them. I’m sure you will find a brilliant cleaner to clean your gorgeous kitchen.

Firstly I don't think you should worry about people slagging your floor off. I mean my floor gets in a shit tip and I can't afford a cleaner so you beat me there I have to clean my own mess up.
Secondly I don't think you should worry about the cleaner slagging you off. Maybe you need more hours for a cleaner maybe she wasn't very good one. Just try a different company.

Bollocks to everyone if I could afford a cleaner I would leave it and let them do it and get on with whatever it is that is helping me afford a cleaner. We can't do every fucking thing ffs!!!

All those saying her floors mucky so what its probably posher than yours !!!!

I can't tell if your real or a bot but your reaction is unnecessary.
That's why ppl hire cleaners. Maybe the plan was for a cleaner to come everyday with a 4hr shift everyweek/ 3 days. Who knows/cares.

Ita about the reaction of the company.
They were being unreasonable, she didn't refuse to pay, or bad mouth them, she just said she doesn't want to re hire them. That's her choice,
No is a full sentence.

Op maybe look at fb groups or talks to locals to find a better fit. Goodluck

@ChicExpert I've lived abroad in different regions for ages so I understand how things roll in other countries and that no 'putting your foot down' or 'reading the riot act' will solve the lack of housework conducted by your siblings - its just not the way things work.

The good thing is, it's temporary, and you are not paying rent or bills and are saving a ton of cash towards your deposit.

If you can't manage to clear up after the entire extended family, you are just going to have to save a little less and fork out some more for cleaning.

Rather than specifying the number of hours, specify what you would like to have done and allow them to estimate the number of hours that they require to do the work.

That agency is no good. Word of mouth is the best policy with a cleaner. Ask neighbours, friends, etc for recommendations. Good luck!

“Abusive?”
Did she hit you? Did she harm you in some way? Did she verbally assault you?
You do know what abusive means, I’m assuming — or perhaps I shouldn’t assume.

Yes this, how is she abusive and are you expecting too much?

The men in your home are gross and should be ashamed of themselves. Fancy walking over filth every day and leaving it because they're MEN so can't clean. Pathetic and embarrassing of them to leave it all to you. Run a broom around - it's not hard. The child in your home deserves better than to live with a bunch of lazy slobs (I'm talking about the men, not you. Can't you move out?!)

Her siblings are the middle Eastern men to whom she refers. Her husband is not of that culture. She didn't marry into a family of "wasters". They are her family.

My god 🤦🏼‍♀️

I could only face reading a few of the pages of replies.

What a bunch of bullies on the thread!!! You are telling OP she should be ashamed of her floors, you lot should be ashamed of your bullying.

Op, to hell with what anyone on here thinks. You hire a cleaner to clean. The cleaning company have behaved extremely unprofessionally. I’d be annoyed too. Start looking for something through word of mouth.

I hope you get something sorted and I hope you are ok x

This thread is utterly mental lol.

So what if your kitchen floor is that dirty? Presuming the cleaner/ anyone does a thorough sweep or vacuum and a hot mop, it wouldn't take much (or any?) longer than cleaning a dusty but superficially clean kitchen floor.

I used to live in the country around farming families with young children heading in and out multiple times a day, and some of you would probably call the police if you saw their floors between cleans 😂

Imagine having a rant at some poor pregnant mum who has hired a cleaner to clean a mess, because the thing that the cleaner has been hired to clean is... a mess.

OP if your house is substantially dirtier than other houses the cleaner cleans, then they can convey to you in a professional and respectful way that they personally are not able to clean to the standard you want in the time designated, and think they need more time to clean, and you can weigh that up. They are definitely the AH for their response. And the nasty ladies here should grow up.

People are being mean. That is just a floor in a kitchen where people live and cook. It could easily look like that after 24 hours without cleaning. Some of the comments are extremely moralistic. You obviosuly prefer a clean floor else you wouldn't pay someone to clean it. Do people clean before the cleaner comes? OP I understand if your feelings are hurt by some of these comments but there will be more people feeling a silent relief that they are not alone. Don't feel bad about your floor. Xxx

I wouldn’t let anyone else clean up that filth no and I couldn’t live with that dirt until the cleaner came. Clearly you could.

It doesn't take any longer to sweep and mop a messy floor than to sweep and mop an almost clean floor. I can't see why she is so put out by this. If she had to deal with unsanitary stuff (people who leave poo smears for the cleaner etc) it would be one thing. But surely if u swept floors gross you out you wouldn't get a job that involved sweeping floors.

Also, I sweep my much smaller kitchen floor every night, usually after cooking dinner and the swept up pile looks like that except with more sand (we don't even live by the beach. I don't know where it comes from) so I don't think Op is a horrible slob. If all over the floor looked like that all the time it would be different but it's clearly the debris of the room compiled into one corner.

Robot vaccums and pets can lead to some awful disasters if one of the pets ever has accidents. Otherwise it's a good idea (robot vacuums don't judge)

I can't get past you expecting her to worry about window seals. About 2 sentences after saying it's just for surfaces and you do the whole house in 2hrs.

She means window sills

I’m going against the grain from a lot of comments you’re receiving.

I think you are being reasonable and the cleaning company is unreasonable. I’d also agree that your house is tidy, allowing the cleaner to do her job. And, for the people saying you should clean before they arrive- WTF, no you shouldn’t.

I think there’s a lot of jealously on this thread because you have a lovely kitchen and hired help. Regardless, the company were hugely unprofessional. I hope you find a better replacement.

Seals, sills, that's not part of a normal clean.

I'm not a perfect housekeeper (and I have cats) so I came on here ready to say YANBU, but really OP, no-one could sweep the floor for 2 minutes? I would expect the cleaner to mop/disinfect, not sweep up trash. That's just disrespectful.

You sound delightful….

The OP is living in a lovely house with 6 family members, a floor can easily get like that in a busy house. She hires a cleaner to clean! It would be ridiculous to to that then waste time doing it herself. Would you hire a babysitter then stay in to make their job easier?

Right, but I think sills, more so than seals, but whatever.

The same women who are on six figure salaries and 25 calories

where do we find the time?

@Nell1974 you were all over mumsnet yesterday posting long posts. In that time you could have swept and mopped your entire place!

I love it when posters post very long posts about how busy they are and they don’t have any time to do this, that and the other.

And then you check out how many times they’ve posted in the past 24 hours (very simple AS) and… it all becomes clear why they have no time to do anything. They’re sat on their bums, phone in hand, mums netting!

You seem like you can’t read.

I’m clearly referencing the MEN in her home because OP has said that they refuse to clean because they’re men. It’s disgusting of men to think it’s okay for them to ignore filth simply because they have penises. It’s a home filled with adults and yet all the men refuse to contribute to cleaning!

A lot of people hire cleaners once a week - that doesn’t mean that they don’t even pick up after themselves or do a few basic tasks throughout the entire week?!

Im not blaming OP, I’m blaming the lazy ass men who think they don’t need to help.