Anyone work in a Premier Inn?

[fizzypop100]

Our teen slept heavily and wasn't responding to us knocking loudly on his hotel room door and calling his phone. The receptionist had a look but couldn't open it with her key card because he had locked the door from the inside.
She said the only way to open it was the police. Surely there is a way to open the door in these circumstances, without damaging the door ?
(Next time I'm booking a connecting room)

I used to work for an international hotel chain as Reception Supervisor. I could create a master key at reception to open any hotel door. Even if it's locked from the inside, our master key would open the door. We sadly had a guest die in their room, and we had to create a master key to let the police in. We also had a serious fire and had to open doors to ensure the hotel was evacuated (some people thought the fire alarm didn't apply to them). Keycards are set to a certain room number or as a master key. They are overwritten and overwritten over and over as needed. I've never heard of a hotel not being able to open the doors from the outside. Either the receptionist didn't want to, or they didn't have credentials to create the keycard

This is really worrying. What if the manager is someone who likes to let himself into guests' rooms in the middle of the night?

Room next door to me had alarm going for over 2 hours (before and after breakfast)

i told housekeeping outside and she called 2 other members of staff who opened door and found no one inside

as an 18 year old adult there were no strange circumstances, just no one answering the door. To me that’s no reason to force entry. What if things had gone missing in the room after he'd locked it

Which bit was ‘stupid?’ He locked the door from the inside. Same as you say you do.

He slept deeply. That wouldn’t have been deliberate.

You know nothing about people you’re calling stupid. Which makes you stupid.

Racist?

Your son sounds like a div! I pity the people trying to sleep in nearby rooms just because your son wasnt responding to you. You must know he was a heavy sleeper. How was he expecting to wake up?

I don’t think they mean ‘origin’ as ‘ethnicity’.

Unfortunately no reply as yet from him

I might be wrong but I didn't think the room card would open the door if it was dead bolted from the inside, so in that case 2 room cards wouldn't make any difference.
My DH stays in the same room as our adult son when we stay in Premier Inn's, he is a deep sleeper and we don't trust him to wake up with his phone alarm.

As someone above mentioned, make sure you have two key cards. This is advice I will remember when my son is this age.

I hope you managed to catch your flight!

I can only assume the safe keeps a log of when it is opened

What do they mean then?

The key card does not open the door when it is locked from inside.

Maybe he was ignoring you as he had decided to stay in the country for longer and was fleeing you? The hotel staff have no idea

”Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel.”

https://www.premierinn.com/gb/en/terms/booking-terms-and-conditions.html

Not the point of the post, but I feel your pain @fizzypop100 when it comes to a teenager who sleeps like the dead. I have one of those and honestly, a brass band could march through the room and he wouldn't stir. I wish he'd been like that as a baby. But no ...😭

The hotel I used to work at, the key cards would open a door if it was locked from the inside. For that reason I put a chair up against the door when I stay alone anywhere now.

he's 18. AN ADULT. you should have let him miss his flight. he needs to learn the consequences of his actions.

Whenever I stay in a Premier Inn there's normally a mechanical lock you can turn on the inside of the door, which I had assumed prevents the keycard from opening the door. If it does, unfortunately two keycards may not help. If that lock doesn't prevent the door from opening from the outside I am going to be more worried about staying in Premier Inns!

Oh look, another Mumsnet poster who thinks children turn into fully fledged adults at the stroke of midnight on their 18th birthdays. A bit of nuanced thinking wouldn't go amiss. Not everyone has the same level of maturity when they hit 18.

@Lulubo1

The hotel I used to work at, the key cards would open a door if it was locked from the inside.

Right, but the whole thread is about the fact that in this particular hotel they do not.

When hotel workers can gain access to rooms…

https://news.met.police.uk/news/hotel-worker-guilty-of-string-of-sexual-assaults-486482

Would you want some randomer to be able to unlock your door in the middle of the night while you're sleeping?

Not everything is about you and your situation. The poster you responded to used a well known example of why staff shouldn't be able to access hotel rooms with master keys. Wanting to put women at risk of being raped because your son sleeps through alarms is pretty horrific.

Shouting at him for what?!

Surely he’s not the first person on earth to sleep through door knocking and phone calls.