Got 2 boys at uni and we are completely overwhelmed with the number of confusing letters we are currently receiving from SfE. Sometimes 4 a day ...
Our issue is that both DH and I are self-employed, so have to estimate our income each year, then submit our actual income once we have tax returns filed. We understand, therefore, that there is always going to be something of a juggling act with estimates, awards and repayments etc.
But the amount of these sodding letters! All automated, none of them spelling out specific details ... just random figures with no explanation at how they are arrived at, and often referringtopast years. Then another letter 4 days later with a different amount ... I just feel a bit of personalisation wouldn't go amiss ...
Anyone else??