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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Why don't holiday cottage companies do these things? AIBU?

533 replies

TheStroppyFeminist · 27/08/2024 15:28

I have been searching for a holiday cottage for next year and so far haven't found the right one but FGS, why don't cottage companies:

  1. Show you a floor plan? I want to see where each bedroom is in relation to other bedrooms because of snoring etc
  2. Show you the bathrooms properly? I want a huge walk in shower and I want a separate attachment as well but you can hardly ever see whether there is one
  3. Insist on a 10am checkout and a 4pm or later check in? It's annoying and we sometimes leave the day before to avoid getting up early
I also won't empty bins or strip beds, I'm on holiday! AIBU? What are your self catering hates?

YABU, understandable, they CBA
YANBU, they really should provide this info

OP posts:
Putting · 28/08/2024 20:22

Nadeed · 28/08/2024 20:21

Its a holiday home. I do not just bring a few clothes. And I hate mess so put everything away.

Are you staying for an extended period? If it’s a week, or even a fortnight, how many clothes do you actually need?

JILL21 · 28/08/2024 20:22

I manage five cottages. First time in 9 years that I’ve been asked for a floor plan. We got straight onto it.
If you’d like early check in or late check out, just ask! Two cottages asked this week and I juggled around some cleans to make it work, gave them a 1.30pm check out. We do ask guests to strip beds, it’s a habit that has stayed on since Covid and we all prefer it. It beats finding people’s underwear in the bed and anything else they’ve left behind. If people ask for early check in, more likely than not, we are ready, but like someone said, we need the time to deal with breakages and cleaning if someone’s left it in a state.

Simonjt · 28/08/2024 20:27

Sorry too lazy to read everything

We have an airbnb, check out is 11, check in is 3pm, but you can drop off bags etc and we can store them on your last day.

We have to clean, as in actually clean, not hoover a tiny bit, wipe a kitchen side and fluff some cushions.

Change three beds and four duvets, hoover two bedrooms, a living diner, kitchen, bathroom and entrance hall including moving sofas etc to make sure nothing is underneath. Dust skirting boards, clean around lamps etc to prevent cobwebs, clean windowsills and see if windows need cleaning on the inside. Change cushion covers on the sofa scatter cushions.

Bathroom toilet, sink, bath, walk in shower, sauna, mirror and floor including buffing the glass surround for the shower, sauna and mirror.

Kitchen clean all surfaces, inside microwave, empty crumb tray on toaster, clean the hob, oven, floor and if needed clean the bin. Make sure all cookware etc is clean and present. Check cutlery tray etc for any crumbs.

Check all drawers, wardrobe etc for any left belongings,

If someone had poor cleaning standards it would be quick to clean, to actually clean it properly takes a while, you then need a buffer so if something needs sorting you have time to do it, like the time we discovered a vomit covered carpet.

Simonjt · 28/08/2024 20:27

Oh, and we do have a floorplan in the pictures.

Nadeed · 28/08/2024 20:30

Putting · 28/08/2024 20:22

Are you staying for an extended period? If it’s a week, or even a fortnight, how many clothes do you actually need?

It is a holiday home. Clothes, toiletries, hair straighteners, shoes, spirits, a few books, laptop, tablets, decent kitchen knives and tea towels, left over food e.g. chocolates, spices, oil, etc, wireless speaker, maybe board games, hiking boots and wet weather gear left drying, washing powder if there is a washing machine, flask and picnic stuff, etc etc.
If I just take some clothes and shampoo I book a cheap hotel room.

Putting · 28/08/2024 20:31

Nadeed · 28/08/2024 20:30

It is a holiday home. Clothes, toiletries, hair straighteners, shoes, spirits, a few books, laptop, tablets, decent kitchen knives and tea towels, left over food e.g. chocolates, spices, oil, etc, wireless speaker, maybe board games, hiking boots and wet weather gear left drying, washing powder if there is a washing machine, flask and picnic stuff, etc etc.
If I just take some clothes and shampoo I book a cheap hotel room.

I think I’d prefer to stay at home if going on holiday required that much stuff.

thankfully I just throw a suitcase in the car, do a shop on the way, and call it good!

Nadeed · 28/08/2024 20:33

@Simonjt we all know what cleaning means. You also need to clean fridge freezer, if you have a hot tub empty, clean and refill, Clean cooker and oven.

Stayed at an apartment in Spain with a 2pm check in time. Turned up and owner apologised saying previous people had left it in a terrible state. I dumped my bags and went out. Returned 2 hours later and it was sparkling. I was fine with that as it meant I could enjoy the beach without taking my suitcase with me.

Nadeed · 28/08/2024 20:34

Putting · 28/08/2024 20:31

I think I’d prefer to stay at home if going on holiday required that much stuff.

thankfully I just throw a suitcase in the car, do a shop on the way, and call it good!

No point in a whole house then.

Theydontknowaboutus · 28/08/2024 20:36

Madcats · 28/08/2024 17:17

I caught a piece about holiday lets on R4 this lunchtime (You and Yours), where an owner was saying that lettings are down this year (partly due to the weather but also because costs of insuring/cleaning/heating have rocketed, leading to price hikes, as has eating out etc).

Out of interest, I took a look at Landmark Trust (used them a few times in the past - have floor plans) and was surprised to see that they have 77 properties available this coming weekend. DD isn't back at school for a week...tempting.

Interesting. I am currently looking for a place over Easter for a large ish group and am absolutely astonished at the cost. Even fairly average places are £2000 for the week, with a lot £3 to £4k. For families this is a huge cost for a group holiday- bit different if you are a group of friends where all are contributing.

Simonjt · 28/08/2024 20:36

Nadeed · 28/08/2024 20:33

@Simonjt we all know what cleaning means. You also need to clean fridge freezer, if you have a hot tub empty, clean and refill, Clean cooker and oven.

Stayed at an apartment in Spain with a 2pm check in time. Turned up and owner apologised saying previous people had left it in a terrible state. I dumped my bags and went out. Returned 2 hours later and it was sparkling. I was fine with that as it meant I could enjoy the beach without taking my suitcase with me.

From what I’ve seen in many hotels and holiday lets many people really don’t know what cleaning means.

Putting · 28/08/2024 20:36

Nadeed · 28/08/2024 20:34

No point in a whole house then.

Additional space and bedrooms, plus ability to self cater.

Nadeed · 28/08/2024 20:43

Theydontknowaboutus · 28/08/2024 20:36

Interesting. I am currently looking for a place over Easter for a large ish group and am absolutely astonished at the cost. Even fairly average places are £2000 for the week, with a lot £3 to £4k. For families this is a huge cost for a group holiday- bit different if you are a group of friends where all are contributing.

Better to go abroad, which is what we did.

wakijaki09 · 28/08/2024 20:51

Holiday home cleaner here. We require bins emptied and beds stripped. It's a bonus if the dishes have been done and put away. I know one of mine takes 5 hours to turn around hence check out at 10 and check in at 3 to give me maximum time to blitz the place. If people don't strip the beds or empty the bins or do the dishes or move furniture around it takes longer to do these extra things...I don't have extra time to magic up so I then have to spend less time cleaning or will still be working when the next guests arrive. I am self employed so I work alone and just do the one changeover in a day. Many places will get someone in and they might have multiple changes to do in that tiny time slot.
Also really hate people who leave late and turn up early as that makes you rush.
I love doing my holiday let's and I love it to be fresh when the next guests arrive so it's a nice experience for them.

Goldenbear · 28/08/2024 20:54

starfishmummy · 28/08/2024 19:44

I don't spend my last evening packing, takes no time to do it as we go along. One bag (usually our grottiest) will be designated for dirty stuff which we just put in the corner of the bedroom and fill as we finish with something. Takes a couple of seconds to throw the days dirty clothes in there as I'm undressing.

don’t you unpack clothes through and hang them up? How can you do that as you go along? We washed clothes last time we went away as it was for two weeks with friends, so some clothes were drying with friends clothes. Then sorting fridge, then dishwasher, then wiping bathroom surfaces and kitchen surfaces, then realising your teens have only half packed their bags and are still in bed 30 minutes before leaving time, rubbish, recycling that is 3 floors down from an apartment and then a walk of two minutes to a back area to dump it. I think all these jobs add up to more than ten minutes but to be fair with the last place it was very strict with all the cleaning and I would not have booked it if I had known, a friend booked it and I didn’t take enough notice.

Nadeed · 28/08/2024 20:56

I want to live in the other rooms. Not just keep all my belongings in the bedroom.

redtrain123 · 28/08/2024 21:34

TizerorFizz · 28/08/2024 17:21

Yes. Bookings are down. Costs have gone up a lot. A hotel I used to book for £160 a night is now £250. That’s not summer holidays either. However we want people to earn fair wages so we have to accept you have to pay. I suspect no profit this year for us.

We’ve noticed hotel rooms have increased, even ‘budget’ ones such as premier in , travelodge etc. we go to the same area every year (visiting relatives) at the same time. Used to be around £75, it’s now easily double that.

Nadeed · 28/08/2024 21:39

Village Hotels are cheap.

11oclockrock · 28/08/2024 21:53

blondiepigtails · 28/08/2024 12:09

Reading all your common gripes it would suggest to me that AirBnb and B.com do not have the same standards as some of the agencies. I am inspected annually and I have to physically point out all the kitchen equipment to the inspector. I have to have double cutlery and crockery to allow for the dishwasher. I have to have wine, prosecco, tumblers and beer glasses. No sofabeds in the person capacity. Dining table and chairs for everyone, likewise sofa and chair seating in the sitting room. Towels, beds, linen, mattress protectors etc are checked for quality.
Anyone can set up an Airbnb. Many, I know, are fabulous but too many - according to you - are very lacking.

Sounds great, which agency are you with?

blondiepigtails · 28/08/2024 22:01

11oclockrock · 28/08/2024 21:53

Sounds great, which agency are you with?

Marsdens/Original Cottages which now come under The Travel Chapter.

11oclockrock · 28/08/2024 22:06

TizerorFizz · 28/08/2024 10:04

@HoopLaLah Im not changing agents based on one photo. The sofas sit 6. The snug is additional. As in many smaller properties we do have to consider how we fit furniture into the space but we have not had complaints about seating. I will take another photo when I next go there. Thank you for your feedback.

The house looks in lovely condition. I noticed when I looked at prices that it appears you can only book for a week - which I understand in school holidays but the rest of the year you are missing out on short break bookings.

TulipRose33 · 28/08/2024 22:14

We’ve stopped booking holidays for many of the reasons listed. All the cleaning and checkout times make it feel stressed and not like a holiday compared to home. At least at home I know we will have enough supplies and the kitchen will be well outfitted. Hotels often aren’t options for us for other reasons. Between the costs and all the extra effort involved, we save the money and stay at home instead, going on day trips.

Every now and then I think about booking a cottage but the thought of emptying bins and stripping beds while rushing the whole family out is completely unappealing.

pinkspeakers · 28/08/2024 22:23

tribalmango · 28/08/2024 17:24

Guests check out on Saturday at 2pm, next guests check in on Sunday at 10am.

Obviously that's a days rental money gone for the hosts.

I wonder though, since it seems to be something so many guests want, would they be prepared to pay a little more for this, thus meaning the hosts can get away with losing that extra day.

I think that's what I'd do if I was a host. It would be nice to have that buffer to sort things out before the next guests arrive.

Losing a day's rental on a booking is huge! Who is going to want to pay for that? Makes more sense for the guest who really doesn't want to pack up early to just pay for an extra night.

And how often does anyone actually want to check in at 10am?? Seems unlikely! Unless you've just done an overnight flight.

Hmmmm2018 · 28/08/2024 22:43

I definitely had the same thought re the floor plan this summer. Living with a family of snoring, sleepwalking people it would help me plan where I can get a good nights sleep on my one week holiday for the year!

TriciaA1991 · 28/08/2024 22:49

There have been holiday home owners on here - how do you rent out? We had a bad experience with Sykes a few years ago (paid a fortune for a Hen party house - just for 7 of us, with a hot tub) and things like there was dog dirt all over the garden, a kitchen cupboard door fell off, one of the beds was broken, there should have beds for 10, but we had to look for bedding for no 7 - plus the bathroom was on a separate floor for everyone except one ensuite.
AirBnb - generally pretty good (on a lovely one atm) until we had a REALLY dire experience where we paid £800 for a 5 bedroom house for a weekend for a wedding and it was unsafe (had small children with us). Hanging electrical cables, broken glass in internal doors, door wouldn't lock and it was filthy with standing dirt in the drawers and stains on the sheets and towels. It took months to get 30% refund but the house is no longer on AirBnb (they didn't take off immediately). It had 7 or 8 x 5* reviews but they had to be fake. I found it listed on another site with bad reviews afterwards.

I now feel I have to see 100 reviews to feel safe!

KittyBeebee · 28/08/2024 23:09

AgileGreenSeal · 27/08/2024 15:32

Dogs.
A place where dogs have been is a definite 🤮 for me.

Me too, you can always smell that doggy smell, no matter how clean the place is. Dog hairs on furniture too, yuk.