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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Who should receive the compensation?

447 replies

Olanabunny · 20/08/2024 23:16

An extended family holiday booked to celebrate somebody's big birthday
Birthday person's cost for the holiday was spread between the rest of the people attending. 2 free child places were also applied
Flight was significantly delayed
Compensation was claimed by the lead of the booking and received today.
How should it be split?
Should the children with a free place be awarded it? Should the birthday person receive a share even though they didn't pay anything towards the holiday or should those who paid for their holiday receive a portion of it back?

OP posts:
llamajohn · 22/08/2024 08:58

BrownBirdWelcomesWhiteWave · 22/08/2024 08:29

@llamajohn

Yes we've seen that.

However, it's money returned.

Morally, give the people that paid full "refund" and split what was left.

LEGALLY split by person travelling

It's not a refund .

It's a pay out for inconvenience.

It really doesn't matter WHO paid for the tickets.

It matters that X people were affected, so X people got Y amount of money.

Each family could have applied separately and they would have all been given the amount according to party size.

So give everyone their due compensation! Let's not encourage stealing money from people.

Unexpectedlysinglemum · 22/08/2024 09:05

Why were children free are they babies?

Unexpectedlysinglemum · 22/08/2024 09:05

Memba · 20/08/2024 23:40

I asked this question last year and got my arse handed to me on a plate by the good people of Mumsnet.

If it's compensation (as opposed to a refund) it belongs to the people who were inconvenience by the delay. Including children. This is the legal position. It doesn't matter who paid.

For the lead booker to split it any other way would be theft.

Yes i agree

xyz111 · 22/08/2024 09:15

If it's compensation, it's paid out due to inconvenience. So everyone who was inconvenienced should get it. So the whole party.

Bollindger · 22/08/2024 12:52

So if it was a weeks holiday at £700 per person, 9 pay 12 travel..
1 + free person £700. £1040 refund
2 +2 free children £1400. £2080 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund..

I would still want us all to refunded... giving up my extra 600 gain . If I had the 2 children.
But looking at the figures If the parents of the 2 children and the birthday person wanted to gain extra, I would shrug and say ok.....

WhatapityWapiti · 22/08/2024 13:09

Bollindger · 22/08/2024 12:52

So if it was a weeks holiday at £700 per person, 9 pay 12 travel..
1 + free person £700. £1040 refund
2 +2 free children £1400. £2080 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund..

I would still want us all to refunded... giving up my extra 600 gain . If I had the 2 children.
But looking at the figures If the parents of the 2 children and the birthday person wanted to gain extra, I would shrug and say ok.....

Stop saying refund.

sunnydayhereandnow · 22/08/2024 13:20

If OP is a parent of the kids and feels awkward about the extra £1040, it would be a generous gesture (but by no means necessary) to offer to split the amount equally among the couples. But in any other situation, the only legal option (and the way to avoid potential misunderstandings) is to divide the compensation per person as awarded, then if someone feels they have received too much it’s up to them to sort it out.

swiftyscakes · 22/08/2024 18:31

Everyone was inconvenienced by the delay so everyone should be compensated, regardless of whether they paid or not!

llamajohn · 22/08/2024 18:33

Bollindger · 22/08/2024 12:52

So if it was a weeks holiday at £700 per person, 9 pay 12 travel..
1 + free person £700. £1040 refund
2 +2 free children £1400. £2080 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund..

I would still want us all to refunded... giving up my extra 600 gain . If I had the 2 children.
But looking at the figures If the parents of the 2 children and the birthday person wanted to gain extra, I would shrug and say ok.....

It's. Not. A . Refund.

llamajohn · 22/08/2024 18:34

Unexpectedlysinglemum · 22/08/2024 09:05

Why were children free are they babies?

Lots of kids get "free" places on package holidays.

lemming40 · 22/08/2024 19:25

All people that were affected by the delay should get a share. It's nothing to do with the initial cost or whoever paid. It is compensation for the flight being delayed.

AgreeToDisagreeSometimes · 22/08/2024 20:01

I’m sure every passenger of a delayed flight are legally able to apply for the compensation. I have done this and obviously claimed on behalf of my children. but the other families on the same booking claimed for their own family. For this reason, the compensation (im sure the flight delay compensation law is fairly clear ) that it’s per person and not who paid for the booking

the people who paid for the holiday agreed to do so out of their own kind gesture therefore compensation for the delay should not clawed back as a refund. the holiday was a birthday treat but has now been paid for by the airline so should they confess they didn’t have to pay as much but they still had a holiday. How much of the holiday was paid for from the compensation in the end? Should the people who paid for it now be in “credit” versus those who didn’t pay?

AgreeToDisagreeSometimes · 22/08/2024 20:18

llamajohn · 22/08/2024 18:34

Lots of kids get "free" places on package holidays.

“Free kids” places
if prices for free kids places were as clear cut, it’d cost the same for two adults with or without children. But there’s always some mark up or hidden charge.

We stayed at a London hotel last week that advertised kids go free. My room with children cost an extra £200 for the two nights (versus the room without children). If it was truly free for the kids places then surely both rooms would cost the exact same price.

Kag13 · 22/08/2024 21:02

Delay compensation is exactly that - compensation for the inconvenience caused by the delay. It has nothing to do with who paid for the holiday. If the compensation is claimed ‘per person’ (as I expect it was) then legally every person who experienced the delay (including children - who may have found it harder to understand) are legally entitled to it.

if you ended up in the small claims court over this that would be the result - it’s completely separate from the cost of the holiday.

WatchingTVagain · 22/08/2024 21:35

Ivehearditbothways · 21/08/2024 00:02

This is all there is to it.

This is compensation, not a refund. It has nothing to do with who paid for the tickets. The person who made the compensation claim would have to have ticked a box saying they had permission from all passengers to claim on their behalf. They cannot now steal that money or split it a different way.

It is compensation for a delay. It must be paid equally to all passengers who experienced the delay regardless of age and regardless of who paid for the flights. Anything else is just stealing.

It isn’t s refund. It is an apology in the form of money for everyone who experienced the actual delay. Same goes for work travel; you get the compensation, not your employer who paid for the flight.

Exactly this.

Positivenancy · 22/08/2024 21:49

So @Olanabunny did you pay it out equally or not?

Jumpers4goalposts · 22/08/2024 22:29

Personally I’d cover any expenses paid out like if hotel stays were required and then divvy the rest out per person as it’s kind of money for nothing and would mean more to the kids who were equally impacted by the delay as the adults.

YOYOK · 22/08/2024 23:21

Bollindger · 22/08/2024 12:52

So if it was a weeks holiday at £700 per person, 9 pay 12 travel..
1 + free person £700. £1040 refund
2 +2 free children £1400. £2080 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund
2 people £1400 £1040 refund..

I would still want us all to refunded... giving up my extra 600 gain . If I had the 2 children.
But looking at the figures If the parents of the 2 children and the birthday person wanted to gain extra, I would shrug and say ok.....

You took the time to break down the sums but continue to ignore the fact it is not a refund?!

Sometimesright · 23/08/2024 13:54

I think it should be divided amongst those who paid.

llamajohn · 23/08/2024 15:22

Sometimesright · 23/08/2024 13:54

I think it should be divided amongst those who paid.

Why? We're the people who didn't pay not inconvenienced or incur costs?

Sometimesright · 23/08/2024 15:24

llamajohn · 23/08/2024 15:22

Why? We're the people who didn't pay not inconvenienced or incur costs?

In the same vein then why should they gain money when they didn’t pay any money out?
personally I would t expect to be given money when I wasn’t paying in the first place!

BIossomtoes · 23/08/2024 15:36

Sometimesright · 23/08/2024 15:24

In the same vein then why should they gain money when they didn’t pay any money out?
personally I would t expect to be given money when I wasn’t paying in the first place!

It’s got nothing to do with who paid. It’s compensation for inconvenience. They were all inconvenienced so they all get compensation.

GoFigure235 · 23/08/2024 15:38

Sometimesright · 23/08/2024 15:24

In the same vein then why should they gain money when they didn’t pay any money out?
personally I would t expect to be given money when I wasn’t paying in the first place!

They're being compensated for spending hours sitting in an airport, it's got nothing to do with paying money out.

TickingAlongNicely · 23/08/2024 15:57

The birthday person is free to refuse the money and distribute it amongst the payers. Its just they should be offered it.

Same with the parents.

WhatapityWapiti · 23/08/2024 16:00

Sometimesright · 23/08/2024 15:24

In the same vein then why should they gain money when they didn’t pay any money out?
personally I would t expect to be given money when I wasn’t paying in the first place!

You personally completely misunderstand the whole point of this compensation regime. That’s great though, because the cost of paying it cripples the airline, so if people like you don’t claim it then more on their balance sheets to keep fares down!

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