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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Who should receive the compensation?

447 replies

Olanabunny · 20/08/2024 23:16

An extended family holiday booked to celebrate somebody's big birthday
Birthday person's cost for the holiday was spread between the rest of the people attending. 2 free child places were also applied
Flight was significantly delayed
Compensation was claimed by the lead of the booking and received today.
How should it be split?
Should the children with a free place be awarded it? Should the birthday person receive a share even though they didn't pay anything towards the holiday or should those who paid for their holiday receive a portion of it back?

OP posts:
friendlycat · 20/08/2024 23:40

People who actually paid.

GertrudePerkinsPaperyThing · 20/08/2024 23:40

If the compensation has been awarded as “per person” then I think everyone should get a share.

HerRoyalNotness · 20/08/2024 23:41

That’s a huge amount. I was thinking those who paid, but having read it, everyone was inconvenienced, so should be split between all. However I’d probably, depending if there were actually any costs, not incl the children in the split. Or add 2 children as one share of the split.

StarDolphins · 20/08/2024 23:42

I just got delay compensation from TUI. I split it between me & my 7 year old.she didn’t pay but she had a miserable delay same as me.

Regardless who paid, I’d share between all.

Guavafish1 · 20/08/2024 23:42

If it’s compensation then split it equally between those who were inconvenienced or had their flight delayed including children.

GreatMistakes · 20/08/2024 23:43

MyOtherCarisAVauxhallZafira · 20/08/2024 23:23

Isn't compensation for inconvenience though? Do the money should go to those inconvenienced. Like when I book a train through work and it gets cancelled and I end up at York station for 3 extra hours, I get that compensation they don't, because it's my time wasted

Not at my workplace - presumably because my time and tickets are compensated.

Teenagerantruns · 20/08/2024 23:43

I'd split it between all adults. Ignore the kids.

Idtotallybangdreamoftheendlessnotgonnalie · 20/08/2024 23:43

So 10 adult + 2 child pax. Assuming total was /9?

The £6k compo should also get /9.

If the mum and dad are kicking off, then ask them what the kids are going to do with the money, after all it's the childrens to receive in lieu of their delay, not their parents, right?

If costs were incurred I'd consider repaying these first then subtracting these from the total and then /9 the remainder so nobody is out of pocket.

JustTalkToThem · 20/08/2024 23:43

Memba · 20/08/2024 23:40

I asked this question last year and got my arse handed to me on a plate by the good people of Mumsnet.

If it's compensation (as opposed to a refund) it belongs to the people who were inconvenience by the delay. Including children. This is the legal position. It doesn't matter who paid.

For the lead booker to split it any other way would be theft.

Lol.

Can you link to the “law” that states that.

StanLeeCameo · 20/08/2024 23:44

BabyofMine · 20/08/2024 23:25

It’s not a refund for the amount of money paid, it’s compensation for inconvenience of waiting so I think it should be divided equally between all passengers on the booking whether they paid or not.

I agree with this.

purpleme12 · 20/08/2024 23:45

It should be shared out between each person who paid towards the holiday

redalex261 · 20/08/2024 23:47

People who have actually paid. I do get the other argument but ot’s not fair the family of four pay for two (and a wee bit for birthday person) and get a four person refund.

Ophy83 · 20/08/2024 23:47

Vabenejulio · 20/08/2024 23:38

Compensation is paid for losses suffered.

Everyone who had to wait get compensation. Doesn’t matter whether they paid cash out of their pockets. (What if someone had used a free voucher? Or extra air miles?)

Children under 18 should be excepted. They can suck it up (and it’ll end up with them anyway one way or the other via better off parents).

Though their parents were probably the most inconvenienced as they'd have had to entertain children at the airport rather than just sitting at a cafe with a book

Kofifi · 20/08/2024 23:49

It should be split per person that compensation is being claimed for. The money is for the inconvenience.

And anyway, having gone through this recently, some airlines will explicitly request permission from all travellers (regardless of who paid what) to transfer the money to the person who is claiming the compensation. So the lead booker can't just decide to claim the money for themselves.

McSpoot · 20/08/2024 23:50

True. If it were a refund. But it is not.

BeSpoonyAquaHare · 20/08/2024 23:50

FuckThePoPo · 20/08/2024 23:18

Just the people who paid I don't know why you're even asking

Exactly

KrisAkabusi · 20/08/2024 23:50

It's compensation, not a refund. It has been provided per person, therefore it goes to each person.

Ponderingwindow · 20/08/2024 23:51

While my initial thought was people who paid, the reality is that even those traveling for free probably had expenses because of the delay. At the very least, an extra meal at the airport was probably needed. there could also be a hotel stay and additional transportation charges on either end of travel.

unless the hosts were willing to reach into their pockets to cover the incidental expenses for the non-paying travelers, I think the compensation needs to be divided amongst everyone.

MyOtherCarisAVauxhallZafira · 20/08/2024 23:52

GreatMistakes · 20/08/2024 23:43

Not at my workplace - presumably because my time and tickets are compensated.

Edited

My time and tickets are also paid for, but it's me who has missed out on the time getting home etc or had to sit in a freezing cold station for hours while being told the next train will be in thirty minutes only for that to be cancelled too, which is why our policy gives compensation to the person inconvenienced. Most companies do

TravelInsuranceQ · 20/08/2024 23:55

MyOtherCarisAVauxhallZafira · 20/08/2024 23:52

My time and tickets are also paid for, but it's me who has missed out on the time getting home etc or had to sit in a freezing cold station for hours while being told the next train will be in thirty minutes only for that to be cancelled too, which is why our policy gives compensation to the person inconvenienced. Most companies do

Agreed, my company do the same thing as it's the employee that has the hassle of not getting home until 3am, not the company....

Martz · 20/08/2024 23:57

We recently had compensation for a flight delay, the compensation did not cover the free child place though. Did the airline tell you whether or not it had included the child places within the compensation payment?

isitme111 · 21/08/2024 00:01

If compo has been paid out by the insurance company per person then each person involved in the delay should get a share.

Negroany · 21/08/2024 00:01

Olanabunny · 20/08/2024 23:30

Booking was as follows

Jane & John

Dave & Sarah
Chloe and olivia- free children

Peter & Paul

Helen & Craig

Emma & Jack - one is birthday person

Compensation has been paid to lead booker at £6,240 - £520 per person.
Should this be distributed as such or as £693 per paying adult?

I think divide it per couple. Ignore the kids. Include the birthday person.

Ivehearditbothways · 21/08/2024 00:02

Memba · 20/08/2024 23:40

I asked this question last year and got my arse handed to me on a plate by the good people of Mumsnet.

If it's compensation (as opposed to a refund) it belongs to the people who were inconvenience by the delay. Including children. This is the legal position. It doesn't matter who paid.

For the lead booker to split it any other way would be theft.

This is all there is to it.

This is compensation, not a refund. It has nothing to do with who paid for the tickets. The person who made the compensation claim would have to have ticked a box saying they had permission from all passengers to claim on their behalf. They cannot now steal that money or split it a different way.

It is compensation for a delay. It must be paid equally to all passengers who experienced the delay regardless of age and regardless of who paid for the flights. Anything else is just stealing.

It isn’t s refund. It is an apology in the form of money for everyone who experienced the actual delay. Same goes for work travel; you get the compensation, not your employer who paid for the flight.

Hellogoodbyehello4321 · 21/08/2024 00:02

I would split it with the birthday adult (although tbh if they've had a free holiday I'd expect them to decline) but if the child tickets are free because of so many adults booking, then it seems reasonable to split the 2 kids amounts. I don't see why the couple with children should get double what everyone else gets, when everyone else going got them the free holiday for the 2 kids

I get that it's for inconvenience but still think it would be hugely unfair for that couple to get £1000 extra when they were happy to benefit from the group booking when it worked in their favour

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