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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Who should receive the compensation?

447 replies

Olanabunny · 20/08/2024 23:16

An extended family holiday booked to celebrate somebody's big birthday
Birthday person's cost for the holiday was spread between the rest of the people attending. 2 free child places were also applied
Flight was significantly delayed
Compensation was claimed by the lead of the booking and received today.
How should it be split?
Should the children with a free place be awarded it? Should the birthday person receive a share even though they didn't pay anything towards the holiday or should those who paid for their holiday receive a portion of it back?

OP posts:
Tiswa · 21/08/2024 16:57

WhatapityWapiti · 21/08/2024 16:32

I’m glad you said that, I was about to post the same story. The question the court had to decide was could the cafe be liable to someone who was not a party to the contract to buy the food. Answer- yes!

(Though with UK 261 compensation the obligation to pay is contained in statute not the law of tort)

Yep it is now legally based but it still means that it is separate to any contract - so whoever paid for it doesn’t matter it is the end user that matters.

where I used to work we had the snail as a little cuddly mascot (the ones with a ribbon at the back) because of how important it was

this one really isn’t hard it goes to each passenger as compensation/damages and depends not a jot on who paid what

Tiswa · 21/08/2024 16:57

A fact my teenagers were well aware of as it happens although we missed the cut off by 7 minutes!

maverickfox · 21/08/2024 17:04

Compensation should compensate those who were inconvenienced, i.e. all travellers, including the children. I expect their parents would have forked out quite a bit on snacks and keeping them entertained.

Crystallizedring · 21/08/2024 17:06

BabyofMine · 20/08/2024 23:25

It’s not a refund for the amount of money paid, it’s compensation for inconvenience of waiting so I think it should be divided equally between all passengers on the booking whether they paid or not.

Yes I think everyone should receive an equal share as everyone was inconvenied.
If it was a refund for the holiday then that would be different.

WednesburyUnreasonable · 21/08/2024 17:13

For all the reasons people have already cogently explained, I would firmly expect it to go to every individual. I wouldn’t expect the parents to offer to redistribute the compensation owed to their kids, nor would I personally accept the offer in those circumstances.

itsgettingweird · 21/08/2024 17:17

Selmartin eh? "Technically meant for" is no different from saying "absolutely or definitely".

It's just that the airline who pays out doesn't chase up the person who received it to make sure they've divided it up per person in the party.

You've literally taken what I said, misread it and then said exactly what I was saying - whilst saying I was wrong.

Peak MN Grin

Bollindger · 21/08/2024 17:25

If my children went on holiday with their grand parents, as free places, and were delayed, and my parents claimed the £2000 back for delays, there is no way I demand the money.

  1. It hasn't cost me.
  2. I am not greedy.
  3. So what if it is the law.
. As said why is family less import and than £1000.
WhatapityWapiti · 21/08/2024 17:34

Bollindger · 21/08/2024 17:25

If my children went on holiday with their grand parents, as free places, and were delayed, and my parents claimed the £2000 back for delays, there is no way I demand the money.

  1. It hasn't cost me.
  2. I am not greedy.
  3. So what if it is the law.
. As said why is family less import and than £1000.

Surely transparency is important within the family. All that is required is for the grandparents to tell you that each child has been awarded £520. You are free to choose whether or not to accept it, but you should really be acting in your children’s interests not your own. Parents face those sorts of decisions every day though, it’s not necessarily wrong to decide not to take the money, for example if keeping the grandparents happy means a more harmonious family environment for the child to benefit from.

SelMarin · 21/08/2024 17:35

itsgettingweird · 21/08/2024 17:17

Selmartin eh? "Technically meant for" is no different from saying "absolutely or definitely".

It's just that the airline who pays out doesn't chase up the person who received it to make sure they've divided it up per person in the party.

You've literally taken what I said, misread it and then said exactly what I was saying - whilst saying I was wrong.

Peak MN Grin

Of course it's different.

You started off by saying how the non-paying parties' compensation should be distributed among those who paid for tickets, then acknowledged that "technically" it's not their money.

Saying something "technically" belongs to someone, or something is "technically" correct, is not the same as saying "definitely" or "absolutely". Using "technical" as a qualifier implies that there's some sort of good reason to deviate from the actual, factual answer - which was also your expressed view.

See, also, the difference between "winning on a technicality" versus "winning absolutely ".

WhatapityWapiti · 21/08/2024 17:36

Tiswa · 21/08/2024 16:57

Yep it is now legally based but it still means that it is separate to any contract - so whoever paid for it doesn’t matter it is the end user that matters.

where I used to work we had the snail as a little cuddly mascot (the ones with a ribbon at the back) because of how important it was

this one really isn’t hard it goes to each passenger as compensation/damages and depends not a jot on who paid what

I read somewhere that there is a theory that the snail never existed and it was all a stitch- up! Worth it to revolutionise the law though.

Newtrix · 21/08/2024 17:36

FuckThePoPo · 20/08/2024 23:18

Just the people who paid I don't know why you're even asking

Obviously this!

crockofshite · 21/08/2024 17:42

Everyone who was inconvenienced should receive the compensation

Tiswa · 21/08/2024 17:44

WhatapityWapiti · 21/08/2024 17:36

I read somewhere that there is a theory that the snail never existed and it was all a stitch- up! Worth it to revolutionise the law though.

Yes would be fascinating it is were in fact a case of fraud and she planted the snail herself!

In a way it almost would make it better if it was like that I always did wonder how a snail managed to make it way into the botte

llamajohn · 21/08/2024 17:44

Newtrix · 21/08/2024 17:36

Obviously this!

Not really, because had each set of people claimed individually, t (Regardless of who paid) they would have all received x amount per person in the party 🤷‍♀️

StripeyDeckchair · 21/08/2024 17:53

Refund to the people who paid in the same proportion as they originally paid.

SelMarin · 21/08/2024 17:53

Bollindger · 21/08/2024 17:25

If my children went on holiday with their grand parents, as free places, and were delayed, and my parents claimed the £2000 back for delays, there is no way I demand the money.

  1. It hasn't cost me.
  2. I am not greedy.
  3. So what if it is the law.
. As said why is family less import and than £1000.

Again, it is not a refund, the grandparents would not be claiming anything "back", they would be claiming their compensation and the children's compensation. If the grandparents and kids were rear-ended in the car drive home and all were injured, would you give the children's compensation for their injuries to their grandparents too?

Bollindger · 21/08/2024 17:58

But no was was injured.
An injury is very different to claim back money for delays on a flight.
Had everyone paid and claimed for their own holiday, then yes.
However this was a group booking of the OPs family. A group claim back. So as the children were free places, the best way is to refund 9 people and share 12 ways what is left....
Family comes before a £1000.

CasaBianca · 21/08/2024 18:01

sunnydayhereandnow · 21/08/2024 08:22

No. The compensation relates to the expense and inconvenience of the delay, not the expense of the ticket. If an adult had a free ticket or a ticket bought without money (points) they would still get the same compensation in money, not points.

Interesting point about tickets bought with points, although one could argue that points have a monetary value. I guess the question could be: is the compensation amount a % of the ticket price, in which case it indicates it is a sort of reimbursement of payment, or a fixed amount based on the length of delay/destination, in which case it reflects the passenger’s inconvenience/cost incurred. What do you think?

llamajohn · 21/08/2024 18:05

StripeyDeckchair · 21/08/2024 17:53

Refund to the people who paid in the same proportion as they originally paid.

...it's not a refund...

Tiswa · 21/08/2024 18:05

I still don’t get why people go on about a refund - it isn’t the services paid for were rendered so there is no scope for a refund

what there is is compensation for the delay and the inconvenience this is paid out per passenger

no one actually paid for the children (apart from a nominal fee) so actually who does deserve it other than the children who experienced the delay

llamajohn · 21/08/2024 18:06

Bollindger · 21/08/2024 17:25

If my children went on holiday with their grand parents, as free places, and were delayed, and my parents claimed the £2000 back for delays, there is no way I demand the money.

  1. It hasn't cost me.
  2. I am not greedy.
  3. So what if it is the law.
. As said why is family less import and than £1000.

But the parents didn't claim £2000 for themselves did they? They claimed £2000 for all the travellers.

Otherwise, they would have just claimed for the two of them and got less money.

Bollindger · 21/08/2024 18:13

So if they claimed £2000, will you demand £1000 of it?

llamajohn · 21/08/2024 18:20

Bollindger · 21/08/2024 18:13

So if they claimed £2000, will you demand £1000 of it?

If I had claimed £2000 on behalf of everyone, I would share it out amongst everyone.

I wouldn't be so tight as to keep the money.in the first place.

Had someone kept the money from nez I probably wouldn't say anything, but I would think they were greedy fuckers.

Or maybe I would say something actually. I'd ask, something like "oh did you claim for all of us, or should I put in my claim separately? Isn't it great we're all getting a 'bonus' after our inconvenience?" Or whatever.

WhatapityWapiti · 21/08/2024 18:21

CasaBianca · 21/08/2024 18:01

Interesting point about tickets bought with points, although one could argue that points have a monetary value. I guess the question could be: is the compensation amount a % of the ticket price, in which case it indicates it is a sort of reimbursement of payment, or a fixed amount based on the length of delay/destination, in which case it reflects the passenger’s inconvenience/cost incurred. What do you think?

The compensation is fixed, on a sliding scale according to length of flight. The recent consultation in the UK actually mooted linking compensation to the cost of the flight because the system was criticised for providing windfalls for passengers who bought very cheap tickets them received compensation that was disproportionate to what they paid. But the conclusion after all responses were received was essentially “ah, this is a lot more complicated than we realised, let’s just stop thinking about it for a while”.

WhatapityWapiti · 21/08/2024 18:25

@Tiswa

law-school.open.ac.uk/blog/snail-never-was-90-years