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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think Rush Hair deserves to go out of business?

15 replies

Thepeopleversuswork · 17/08/2024 14:19

I’ve known for a while that they are overpriced.

But I popped into one (in London) to ask how much it cost to get a top section highlight regrowth dye job and was quoted £250. With blow dry but no cut. Anyone who has had this will know it’s the most minimal form of dye job. It involves dyeing about a centimetre of hair along the parting and hairline. Needless to say I didn’t pay this.

I am speechless that they can get away with this, even in London. Not even Central London. For context my local salon charges just under £150 for full head colour, cut and blow dry with app products. And I thought they were taking the mick.

I have had my hair done at Rush before and found it to be very average. Certainly no better than the average high street place.

How the fuck do they get away with this?

OP posts:
MorrisZapp · 17/08/2024 14:23

I think various hairdressers build up a fantastic personal reputation and loyal client base who are willing to pay over the odds. The hairdresser then becomes a 'name' and expands operations, with diminishing service levels and ever increasing prices.

In Edinburgh it's Cheynes, the Ryanair of haircuts. Fucking awful but they were cutting edge 25 years ago and the brand sells itself.

Thepeopleversuswork · 17/08/2024 14:30

@MorrisZapp Fair enough but this is a pile ‘em high, sell ‘em cheap chain business, not Mayfair’s finest.

I’m quite happy to pay over the odds for really good service but that’s breathtakingly expensive.

OP posts:
Missperfumado · 17/08/2024 14:34

Avoided Rush for years - their offers always have a catch so you can’t take advantage of them. Stylists are nothing special and often grumpy. Always trying to flog you products even when you say you are not interested and they have been grossly overpriced for years. No idea who would go when there are so many better and cheaper options.

IbizaToTheNorfolkBroads · 17/08/2024 14:38

I've never heard of Rush (I'm a country bumpkin), but that does sound excessive. 2 weeks ago I paid £130 for a full head of highlights, haircut for me, trim for dd and a tub of conditioner! By a hairdresser who has known me and me curly mop for 29 years, and whose personal service included dropping something off for my mum on her way home!

SharpWriter · 17/08/2024 14:43

I went to Rush a few years ago and was charged £200 just for colours - I didn't even have it cut. I thought at the time it was outrageous so went somewhere else. I'm always amazed at how expensive hairdressers are now and wonder how most folk afford it (I pay well in excess of £100 for a colour/cut and blow dry - that's with a very young but talented stylist), but they do seem more expensive than everyone else.

longdistanceclaraclara · 17/08/2024 14:53

I stopped going to Rush years ago, anecdotally when I walk past it is always empty. SE London.

Anele22 · 17/08/2024 15:00

They’re also cheats - they saved themselves 10 million £ during the pandemic by not paying any rent to their landlords despite operating as normal after the initial lockdown. Then declared themselves in liquidation and reopened under a different brand name.

Thepeopleversuswork · 17/08/2024 15:12

Good grief what a shower of shite. Boycotting now.

OP posts:
KimberleyClark · 17/08/2024 15:49

Never heard of them. My Salon charges £140 for cut and colour.

KimberleyClark · 17/08/2024 15:53

I’ve often found big name/chain salons disappointing. Possibly because they get lots of passing trade/attraction to the brand and it doesn’t matter whether customers come back or not. My salon is independent, used to be city centre then moved to the suburbs. Been going to them for about 20 years.

Motnight · 17/08/2024 15:53

Anele22 · 17/08/2024 15:00

They’re also cheats - they saved themselves 10 million £ during the pandemic by not paying any rent to their landlords despite operating as normal after the initial lockdown. Then declared themselves in liquidation and reopened under a different brand name.

I didn't know that!

FanofLeaves · 17/08/2024 16:00

For me it’s Headmasters. Unfortunately due to the hours I used to work I needed a salon that was open late and the one near me is open until 8pm. I don’t go anymore but not one member of staff has been capable of listening to a single word I’ve ever said. Wrong colour, cut, poker straight blow dry when I said that didn’t suit me, I tried different staff members each time.

I know go to someone’s house but she fosters pissy cats and chews my ear off about the neighbour’s gazebo for the duration of the appointment so I dread going there even though she goes a good job 🤦🏻‍♀️

HotPotato123 · 17/08/2024 16:12

Never heard of them.

my hairdresser charges £80 for full head highlights, cut &blow dry. I’m in an expensive small town outside Edinburgh.

laughing at the cheynes in Edinburgh comment - it was so popular at one point, didn’t even know they were still going now.

PresidentBarklett · 17/08/2024 16:13

FanofLeaves · 17/08/2024 16:00

For me it’s Headmasters. Unfortunately due to the hours I used to work I needed a salon that was open late and the one near me is open until 8pm. I don’t go anymore but not one member of staff has been capable of listening to a single word I’ve ever said. Wrong colour, cut, poker straight blow dry when I said that didn’t suit me, I tried different staff members each time.

I know go to someone’s house but she fosters pissy cats and chews my ear off about the neighbour’s gazebo for the duration of the appointment so I dread going there even though she goes a good job 🤦🏻‍♀️

Headmasters were always the same with me. In fact, all chain hair salons were the same. I think there's a book somewhere that says if a client is over a certain age and has thick unruly hair, you ignore their specifications and cut into a long at the front layered bob before straightening, regardless of preference.

It always felt a bit like their thought process went:

  1. You've passed my arbitrary age cut off, hence you need a no-nonsense 'capable' cut as style will clearly have ceased to matter to you.
  2. You can't possibly want wavy hair. I'm going to straighten this so you can see how good 'normal hair' looks. You'll thank me later.

This is similar to the utter shock whenever I declined a dye job to cover my grey streaks at the temple. I'll never forget one very young guy in his twenties trying SO HARD not to cause offence, saying in a dubious, uncertain tone 'well.. I suppose it's... quirky?'. God love him.

I go to a brilliant local salon now where they know my hair and know me.

IbizaToTheNorfolkBroads · 18/08/2024 08:39

KimberleyClark · 17/08/2024 15:53

I’ve often found big name/chain salons disappointing. Possibly because they get lots of passing trade/attraction to the brand and it doesn’t matter whether customers come back or not. My salon is independent, used to be city centre then moved to the suburbs. Been going to them for about 20 years.

In the mid 90s three branches of Toni & Guy refused to cut my hair (thick and curly). My local suburban salon had no problems at all!

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