Council have asked me to move my keysafe, for the carers round the back of the block of flats.

[patsy999]

Does anyone know if the council are in the wrong here. I have a keysafe for the carers, which i was given permission for when i moved in 6 years ago.
Next door keeps complaining that it makes a noise and they have written to me asking for it to be moved round the back.
The back way isnt very safe in the winter as there is a very dim light round there, but the councils answer to that was the carers can use the torch on their phones.
I cant get the new keysafe fitted till fri the 2nd, so the carers cant use the keysafe till then.
Its a block of flats, with a communal back and front door.

His the anti social behaviour officer, attached to the homes section.
So the council must of given him my mobile number as its on their records.

Finally. So all you need to do is tell them your key safe doesn't make a noise, report him for harassment and just ignore the letter. And all it took was 152 posts. Phew!

OK Please talk to your social worker, counil lo r and MP and tell them this harassment from your neighbour needs to stop, and the council needs to stop bullying you on his behalf.

This is ridiculous. A carer doing their job is not doing anti social behaviour. You existing in your home isn't either.

Community carer here! Have you spoken to the care agency? Ask them to speak to the council with concerns. Tell the carers and ask them to pass on concerns to their office too so then they can say to the council they have x amount of concerns. Also get them to point out the other keysafe which is likely used more often. See if you can get the quieter digital one put at the front at least. Sorry this is happening, some people just don't understand the wider implications when someone needs care. It's the last thing you need to be worrying about.

I've spoken to the care agency. There going to ring for me tomorrow and ive also emailed my social worker.

That's what I thought. Mine is 5 clicks in total. 4 to enter code and one to open

Key safes can be "noisy" but they're not going to be noisier than the door the key is opening so complaining about that specific noise is spiteful, plus the fact it's been vandalised, it's clearly targeted against only people requiring the key safe

My experience was it was a 'zero tolerance' approach from a lone out of hours ASBU enforcement officer who fell for the story given, with special emphasis on concerns of stranger danger risk to the young children of the family complaining.

They mentioned 'drugs' and 'buckets of used needles' which was kind of funny as they're the ones with adult DCs with illicit substance delivery riders all times of the day and night, leaving roaches and baggies out front, and I'm the one with the prescribed refrigerated and secure licensed delivery drivers during working hours, who pick up my sealed sharps containers in passing. 😂

He entirely lacked critical thinking skills and just listened and swallowed wholesale what may tbf have been a familiar genuine story from others, and questioned nothing, didn't even speak to me before assuming who was the perpetrator, and who was the victim.

As soon as I challenged the narrative he disappeared into the background leaving his colleagues to deal with the fall out.

I'm a carer. My safety comes before your twat of a neighbour complaining about noise... how often are the carers using the keysafe 🙄

I use key safes for all my clients, I've never noticed any of them make a noise and they're all different.... weirdo.

Can you not give the carers office a key

No because i have 14 different carers a week,it would be impossible to organise.

Isn’t there a way of complaining / escalating if you don’t agree with the decision on the letter? All seems to have happened very fast with zero discussion like it’s not been well done especially as the key safe is hardly used.
Neighbour sounds like a proper bellend. We had a key safe my my grandma - you can hear it a bit but not more than ususl
coming and goings.

Are the council funding the carers? They would be liable for their health and safety. It is worth going back to the council. Your neighbour sounds like a sweetheart.

I have emailed my social worker. My care isnt fully funded by adult social care. I have to pay a percentage. £200 a month.

Even with a torch the care company should risk assess and if they deem unsafe can refuse care. Ask the care agency to back you and say that even with a torch we don't deem it safe for staff. Staff safety is paramount especially when lone working on evenings in winter. The council have 2 options, put a better light in, or put the key safe on the front.

I hope you get a good outcome. It's definitely a good idea to talk to your social worker. I think the council would be in some difficulty if your carers can't get safe access.

I'd be telling the council that you are getting a new quieter one and it's going on the front because the carers won't go round the back.

If anything were to happen to the carers when walking down an unlit path, the council would be liable. It's not good enough for the council to say carers can use the torches on their phones - they're not that bright. If I was the caring agency, I would tell the carers not to comply. The keysafe needs to be easily accessed by you and the carers. I don't believe that you should pay for it either. Have you spoken to your local councillor, or MP? They can liaise with the council on your behalf.

I've got a social services approved and fitted key safe outside my front door, Anna the only noise it makes is if you alarm the cover shut, otherwise it's practically silent.
So I can't see how anyone can say that a key safe is noisy and is ignore any instructions to move it.

How stressful for you.
I had to use my phone torch recently while trying to access a friend's key safe & the porch light bulb had blown, it was really awkward as I couldn't use the key safe one handed so ended up holding my phone in my mouth! It took me ages!
I'd definitely resist this.

Ask the caring agency if they can risk assess the new location. It sounds like you need a new key safe anyway but I don't understand why it needs a new location.

Good point, can the keysafe being proposed be opened with one hand? Otherwise the carer isn’t going to be able to manage with a phone torch in one hand.

A lot of councils insist on key safes not being placed on the front of the property as it highlights a potentially vulnerable person.

In winter it was a pain for the carers, & kept them in the rain for longer but, as suggested, they used torches on their mobiles.

Hopefully the combined pressure of ASC & the care provider will sort things.

Thanks all been sorted. With the help of the councillor and the social worker. Keysafe can stay where it is.

Well that's quite a prompt response all sorted in a day? Great news.