Council have asked me to move my keysafe, for the carers round the back of the block of flats.

[patsy999]

Does anyone know if the council are in the wrong here. I have a keysafe for the carers, which i was given permission for when i moved in 6 years ago.
Next door keeps complaining that it makes a noise and they have written to me asking for it to be moved round the back.
The back way isnt very safe in the winter as there is a very dim light round there, but the councils answer to that was the carers can use the torch on their phones.
I cant get the new keysafe fitted till fri the 2nd, so the carers cant use the keysafe till then.
Its a block of flats, with a communal back and front door.

7.30 is a normal hour to get up yes but if you have been away until 3/4am in pain then it's too early to be woken up. It's still far too early for significant noise outside a bedroom. Have a read of threads about kids playing in gardens and what time is acceptable nobody would say 7.30. The carers quite possibly without your knowledge are being far too noisy and inconsiderate.
sorry I thought the 7.30 was morning, they still need to be quiet though.

What an odd way to discriminate against the elderly and/or disabled. Because that's what this is, and I'd make sure the council knows that.

If it's only been used once in 2 months even if it is loud, it's a completely acceptable noise. Do not move it!

You can't expect neighbours to be always quiet in daytime hours. If a neighbour typically needed to sleep outside of normal nighttime hours of 11pm to 7am, then I'd try to keep noise down at certain times if they politely spoke to me. They don't need to be quiet in the daytime for no specific reason though.

This is very odd.

A letter was pushed through your door rather than sent by Royal Mail. The letter was pushed through your door after you received a phone call from a man purporting to be from the council. How did the council access a secure building.

I have lots of experience with keysafes. My Mum had one for her carers and also at lots of holiday cottages I have visited. I cannot recall ever using a noisy one.
Im surprised that an anti social behaviour unit would even deal with this. I strongly suspect that your neighbour is pulling a fast one. Councils are so short of money at the moment it seems highly implausible that they would bully a disabled person in this way.
Your council website will have an online complaint form I suggest you use this and make a complaint.

This is really weird.

Never come across a noisy key-safe and I've used plenty. And even if the keys produce a little noise, how many times a day are the keys being pressed - 4 times, max and probably not after 10pm (on standard care package timings). I would argue this is just normal everyday noises that living in a block of flats produces.

Moving it around the back, will not remove the noise (if there is any) - it will just move the noise and annoy another neighbour. And it will make life harder for your carers. As for the idea of using a phone torch to light the keysafe - that's just plain daft. Most of the key safes I've used require 2 hands at some point in the process.

The council have only asked if you can move it - they haven't said you must. Therefore I would contact the council and respectfully refuse. Stating the 'noise' is minimal, max of 4 times a day, is part and parcel of life in a block of flats, and moving it will place your carers at risk and may result in them withdrawing their services upon which you rely.

Are you even sure it's an official council request ? Go through their switchboard not a direct number given on the letter to check it even is official

edited for spelling

Agree that you need to contact the Council dept that funds the care package, probably Social Services as pp have said, and get them to talk to whatever department (Housing?) that has put the letter through the door. Also a good idea to find your local Councillor and explain the whole situation to them.

It is official, as he rang me first and told me verbally, then he dropped a letter of later.
The carers come twice a day, latest so far has been 8pm.
The wording of the letter states that i will arrange for the keysafe to be moved to under my kitchen or bathroom window. Which is round the back. In the communal garden. Which you have to go through an unlit area. well if you can class a really dim light, as sufficient lighting.
This is classed as a high risk area, so its unsafe for them to do this.

Please please complain.

and I’m sorry you’ve such awful neighbours.

I would have refused to move it unless they paid to move it.

Your neighbours and the council are beyond ridiculous.

This is awful. You need to get some help with this.
Delay having the key safe moved .

Who is your Council?

Ive spoken to the care company who wern't happy and are going to ring the council on monday and ive also emailed my social worker.
Going to ring the MP on monday.

I don’t suppose your neighbours complained without good reason. You need to address this somehow. I am sure you can help with funding it.

You are right your carers don't need to be traipsing into an unlit back garden to get your key.

What reasons ? It's a box that opens and closes twice a day no later than 8pm I can't imagine it's any noisier than a door closing and echoing round the building.

The local authority care about as much for carers safety as they do about their inability to make ends meet on the shitty wages they pay.

Your MP won't actively progress something like this; it will be passed on to someone on the council and this will take time
You really need your local Councillor on board. You can always escalate to your MP if the Councillor gets no joy.

I meant get help with funding it.

The jobsworth at the antisocial department needs a thorough bollocking for this.

Disabled people need carers. Carers need to access properties in a safe manner not 'round the back' in a dimly lit alleyway less Bob from downstairs gets disturbed.

Refuse to move it. Tell anti social Council man to do one. Good luck. As if you won't have enough to contend with .

ok thanks ill ring her on monday. She's pretty good. as she sorted out my no heating in the winter really quickly.

Isn't it amazing how quickly this issue was "resolved" for the complaining neighbour. I think he must have connections with the Council or some other sort of pull.

Judging by some of the anti social issues that tenants write about here, it seems to me that it would take years to get a weed smoking, swearing, drum banging, evil person etc. to change their behaviour, the councils don't seem to do much, and affected tenants often need to move out. But THIS.... more or less immediate for something relatively trivial and is akin to people using their fobs to get in and out of the main door surely?

I'd be very very suspicious about the paper trail and phone calls here. Wishing you the best OP, and I am glad you are raising the issue further on Monday. As if you hadn't enough to deal with.

https://www.dunelm.com/product/set-of-3-status-led-multi-purpose-lights-with-remote-control-1000229588?defaultSkuId=30856172&utm_source=google&utm_medium=cpc&utm_campaign=Lighting_Lighting+Accessories-PMax_%5BGOO-PLA-LIGHTING-ACCESSORIES%5D&gad_source=1&gbraid=0AAAAADGqyX2HRjbUlTZWNdO3JWhq7C_bu&gclid=Cj0KCQjwtZK1BhDuARIsAAy2Vzs-YvpKXh6TwmEsRpOotkyMTkgW5GOsGr4LY93oZNoGKeIP504CRAIaAgysEALw_wcB&gclsrc=aw.ds

I have outdoor versions of these by my front door, they’re really good, might help the lighting problem fairly cheaply.

Judging by some of the anti social issues that tenants write about here, it seems to me that it would take years to get a weed smoking, swearing, drum banging, evil person etc. to change their behaviour, the councils don't seem to do much, and affected tenants often need to move out. But THIS.... more or less immediate for something relatively trivial and is akin to people using their fobs to get in and out of the main door surely?'

Exactly. Councils usually want all kinds of diaries, recordings, footage and even then are notoriously slow in getting anything done.

This though, a disabled person being targeted by an over enthusiastic pen pusher is absolutely disgusting.

Please get angry op this is actually quite shocking to read.

Key safe doesn’t meet the “threshold” for noise complaint.

Refuse to remove it.

Tell complainers and council to call the police.