Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
TheRakesTale · 26/07/2024 07:52

OptimismvsRealism · 25/07/2024 14:37

Treating paying customers like dirt with measures that won't in any way prevent actual theft is indeed treating us all like scum.

Don't be ridiculous. If you need to rant, do it at the scum who shoplift. They have caused these draconian measures.
They have the receipt exits in France too, but no-one gives a shit, particularly as some security bods are armed.

Hateam · 26/07/2024 07:56

I seem to live in some kind of alternative universe to most mum's netters. I just don't have the problems that so many people seem to have was I go about my daily life ; maybe I just don't waste my time looking for them.

politicalintrigue · 26/07/2024 08:03

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

politicalintrigue · 26/07/2024 08:05

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

EffortlesslyInelegant · 26/07/2024 08:14

Summerhillsquare · 25/07/2024 14:40

You're not wrong. The enshitiffication of everything, power is retained centrally while responsibility is devolved to the individual.

I'm finding it hard to give an incey-wincey pinch of dung about the OP's whingefest but I have to say that 'enshittification' is my absolute favourite new word. Grin

Hateam · 26/07/2024 08:51

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

It was a general comment about MN and not specific to this thread but thank you for commenting anyway.

Summerhillsquare · 26/07/2024 09:02

@EffortlesslyInelegant I think it was Cory Doctorow who coined it, initially to refer to certain social media platforms.

parkrun500club · 26/07/2024 09:09

EffortlesslyInelegant · 26/07/2024 08:14

I'm finding it hard to give an incey-wincey pinch of dung about the OP's whingefest but I have to say that 'enshittification' is my absolute favourite new word. Grin

I follow a Substack called Decrapifying work. It's a great title for a great newsletter, and he refers to entshittification as well Grin.

Colin Newlyn if you are interested :)

As for relating to the OP, a lot of people just do as they are told and simply accept crap treatment. A lot of people don't.

S0livagant · 26/07/2024 09:10

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

What's funny? At our local Tesco, the only way out is without buying anything is to walk through the self-service. The only exit gate is blocked by a display. Luckily there is no receipt barrier, yet.

Boomer55 · 26/07/2024 09:14

I don’t mind them checking, but then I watch gangs of youths, in my local shop, march in, virtually daily, look threatening, and then walk out with literally shelf loads of expensive goods.🤷‍♀️

It seems very random.

parkrun500club · 26/07/2024 09:14

Upandaway1000 · 26/07/2024 07:48

I was thinking this just yesterday. I spend 400 a month in Sainsburys and the service is shocking, there is only 1 til open so you have to self scan. Imagine any other shop or service you pay that much for treating you the same? I could get a membership to a luxury spa and two treatments per month for the same price!!

Yes exactly, if you think of the amount we spend, we are treated with disdain (as are their employees).

I don't know whether their head office staff ever do any grocery shopping themselves but they seem well able to come up with stupid processes that don't work and then ignore their staff and customers.

StrawberrySquash · 26/07/2024 09:18

"The receipt scanner barriers and the physical blocking could amount to illegal detention."

The Sainsbury's ones beep a bit if you push them and open with not that much resistance. The staff ignore the beep. But they are a PITA. I don't want a receipt for small shops and I don't want to have to fart about with it when I'm carrying bags full of shopping. And then do seem mildly accusatory. Just put some staff on the proper tills and let me use them.

And presumably anyone out to steal something expensive just buys a pint of milk for the receipt or walks out in the other direction.

TheRakesTale · 26/07/2024 09:19

OptimismvsRealism · 25/07/2024 14:40

None of these measures stop theft. They just make the shopping experience shit for people who were planning to buy stuff.

Yes, they do.

TheRakesTale · 26/07/2024 09:23

God, you really hate shopping don't you
Why not set up your own supermarket. Get yourself to Costco (oh no, sorry, they check your bag and receipt when you leave) or other warehouse and buy in bulk. They you can open it to the public and smile sweetly as they steal everything from you
Alternatively, pay someone else to do your shopping

Tissyous · 26/07/2024 09:29

Yes those extra few seconds are truly really awful. I don't see why anyone would have an issue unless they've snuck some additional items through the self scan on the sly.

S0livagant · 26/07/2024 09:37

Tissyous · 26/07/2024 09:29

Yes those extra few seconds are truly really awful. I don't see why anyone would have an issue unless they've snuck some additional items through the self scan on the sly.

How would scanning a receipt stop this? It only makes you prove you bought at least one thing. So only serves to inconvenience people carrying their shopping bags and those who haven't managed to find what they wanted. With the gaps on shelves it's easy to not be able to find what you need and therefore not be buying anything.

S0livagant · 26/07/2024 09:40

Shelf stacking has really gone downhill, too. Common for a neighbouring item to be overstocked in front of another and that item just pushed to the back. If it's the bottom shelf then you have to get to floor level to check if there is any of what you need at the back. I don't know how elderly people manage.

BrigadierEtienneGerard · 26/07/2024 09:43

Waitrose makes a bit song and dance about doing the rescan of self scanning shops

Clearly you are going to a different Waitrose to the one I use.

politicalintrigue · 26/07/2024 09:46

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

politicalintrigue · 26/07/2024 09:47

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

SunQueen24 · 26/07/2024 10:10

OrwellianTimes · 26/07/2024 07:38

What are you on about? Tesco made .£2.3 billion in profit last year, up by £800million.

They are using the cost of living as a cover for corporate greed.

None of which excuses theft mind.

Tesco was the ONLY only full-line grocer to gain share over three years.

Goldenbear · 26/07/2024 10:23

TheRakesTale · 26/07/2024 07:52

Don't be ridiculous. If you need to rant, do it at the scum who shoplift. They have caused these draconian measures.
They have the receipt exits in France too, but no-one gives a shit, particularly as some security bods are armed.

Self service is actually what has caused the rise in the opportunistic shoplifting and this was entirely preventable if the supermarkets hadn’t got so greedy with getting rid of manned tills- I think that is called wanting your cake and eating it!

What has France got to do with it, so no one cares in France? And? Equally, it is very shocking that they have armed security guards, hardly something we should be emulating!

WickedSerious · 26/07/2024 10:25

It's easier than dealing with the actual thieves,who might get violent.

SummerSnowstorm · 26/07/2024 11:39

S0livagant · 26/07/2024 09:10

What's funny? At our local Tesco, the only way out is without buying anything is to walk through the self-service. The only exit gate is blocked by a display. Luckily there is no receipt barrier, yet.

Obviously even if there's a receipt barrier you just ask to leave and they can scan you out, or if noone is there (unlikely as they are manned) then you can just push the gate and it will open with an alarm. It doesn't trap people, just makes it harder for people to leave unnoticed

Hankunamatata · 26/07/2024 12:07

Is the saisnburys pen a new thing?

They don't have them at our local places.

And checking receipt before they remove tags is pretty standard and always has been