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Share your dilemmas and get honest opinions from other Mumsnetters.

...to HATE HMV ????

6 replies

MUM23ASD · 10/04/2008 12:04

ordered online 3 items 2 weeks ago- for my boys on holiday this and next week.

1 item arrived- by parcel post- no signature required- very dodgey i feel.

no emails.

nothing else.

so went on website- tracked order- 1 item 'on it's way'- 1 item out of stock.

NO EMAILS to advise me...so i emailed them-.... to request what date 2nd item despatched....

NO REPLY in 3 days

SH*T customer service.

so fed up.

total order was for £167---- so far recieved £55 of it- and the item supposedly on its way...is worth £70.

bought off ebay and play.com in the past and never had such hassle.

have cancelled 3rd item.

OP posts:
TotalChaos · 10/04/2008 12:06

oh gosh. can see given the value of the order why you are peed off. I find them a bit flaky too - sometimes the items come in less than a week, other times it takes a month or two. In fact you've just reminded me to chase up the Lust:Caution DVD I ordered for a pressie for my mum about 4 weeks ago

MUM23ASD · 10/04/2008 12:24

hi totalchaos!

and you- knowing my boys from SN posts...will understand why my life is hell at the moment as the boys are disapponted to say the least!

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HappyMummyOfOne · 10/04/2008 13:29

Are they items you can get quickly for next week or were they rare?

I use play and amazon but did venture into the world of hmv last week as had some vouchers - everything came i ordered within a couple of days buy they were just standard dvds.

A lot of places dont use signed delivery as its much dearer on courier costs, non pod consignments are cheaper so if delivery is free then they use the cheapest service available to them.

coppertop · 10/04/2008 14:31

They sound useless (to put it mildly!).

I hope you can find replacements asap. I usually buy from Amazon and so far there haven't been any problems.

Sorry your boys have been so disappointed.

GreatAuntieWurly · 10/04/2008 14:40

SIL had the same problem with stuff she had bought a christmas presents eventually fgot it all, 3 weeks after christmas and she had ordered in november.

MUM23ASD · 10/04/2008 17:42

best bit is down town i could buy the item they say is on its way...i just thought it was better having all delivered - free!!!

(the itema are bulky- guitar hero games for playstation- each in a 30" long box!!!)

silly me thought they'd arrive together as i ordered them together.

you live and learn!!!

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