This year had:
. Colleague A left because he was grabbed by the wrist and told to FO
. Colleague B said to me that she will work another Christmas and retire after that. She mentioned this in Jan. Three months later she left
. Colleague C has worked for company for 45 years - first 5 years at a different store. She handed in her retirement notice as she is getting fed up with customers’ behaviour. She came home on Thursday in tears - the first time in 45 years. She is not retiring until next month.
. Colleague D had two weeks off sick and handed in her notice as customers have upsetted her.
These colleagues will not be replaced as according to head office we are 320 hours over a month!
We are stressed. We can’t cope as it is. No idea how HQ say we are 320 hours over when it feels 320 hours under!
Customers need to understand that shouting at retail and hospitality workers is bullying and totally unacceptable. What happened to treat others as you wanted to be treated yourself? Ie don’t talk down to retail workers like they are piece of dog shit on your shoe.
We can’t say to customers that we are 320 hours over. They will go ballistic.
Any ideas on how to stop customers being rude and bullying