Interview issues - help

[Babysharkdodododododoo]

I've had a Civil Service interview which was a sort of online assessment centre made up of an interview and other assessments.

I already work as a civil servant, but my work laptop isn't compatible with the interview software used, it's blocked.

My Dad kindly lent me an old laptop, I did the connection tests etc. Before the interview, all fine.

Did my interview, went well. Then my laptop decided to fail on me right before the other assessments. Just started running very slowly, my internet at home works fine on my work laptop.

The technical staff were very helpful and told me not to worry, that I could come back and redo it.
I was disappointed but glad I can redo it.

I was able to access it on my phone but they don't allow this. Anyway, just not sure what to do now before I redo the interview. I can't really afford to buy another laptop (unless maybe under £100?) in-person would be much easier but they don't offer this.

To be honest I’m finding this hard to follow. Do you need to repeat the interview or just finish the assessment tests? Why don’t they allow you to do this on your phone, can you push back on this and state you have no other option?

worst case scenario, go to a library or ask a friend or other family member. Maybe a colleague might not mind you borrowing their personal device during a lunch break but it depends on your relationship. I’d do this for a trusted friend

Also can the laptop be troubleshooted at home? Running slowly could be fixed at home, maybe it’s a software issue

Very fortunately I don't have to redo the interview, just the assessments!

I'm going to see if the software works in the library, it's a roleplay too so will be awkward doing it in public, not even sure if they'd allow it!

Thank you, I feel bad asking a colleague but not sure what other choices I've got!

Thank you I will give it a go, just worried it'll happen again and won't get a 3rd chance b

Ignore the random b haha

What laptop is it?

honestly try chat gpt for help troubleshooting the problem. It will give you a list of things to try