Expensive sunglasses missing after delivery

[PilgorTheGoat]

I bought some sunglasses, costing near to £400. They were due to be delivered on a Wednesday. On the Tuesday evening I had news of a family emergency and had to travel away from home. I tried to reschedule the delivery on the couriers app but it wasn’t working for me and I was too stressed to persevere.

On the Wednesday I had notification that my parcel had been delivered, I assumed to a neighbour. I tried to track it again using the courier’s website but again, it wasn’t working.

The following Tuesday I was able to come home and found a delivery note saying my parcel was “by bins”. I went to look for it and it wasn’t there. I spoke to my neighbours and they hadn’t seen a parcel but had cleared up some loose cardboard around my bins which had blown out and was soaked through by the rain before the bin men came on the Thursday.

I am going to be out of pocket for these glasses now or AIBU to expect a replacement?

i would go back to company you ordered from if the courier can’t prove they safely delivered them
im surprised a £400 wouldn’t need signing for or proof of delivery

I was also surprised they didn’t require a signature, this is partly why I wasn’t too bothered when I couldn’t reschedule the delivery as I assumed that the worst case scenario was that they would end up being returned to sender because they couldn’t deliver them.

You didn't get the item delivered to you, presumably you don't have "leave by the bins" as a safe space, so your delivery instructions weren't followed

The company need to send a replacement then claim back from the delivery company