Someone did a thread on here on money you may as well have thrown down the drain and this is how I felt about my PT sessions.
Paid for 4, completed 4. Great. Re bought another 4 classes. As I'm pregnant, we agreed I would do 45 min sessions, not 60 and make up a 5th class.
First session did 45 min. Second session did the full 60. Third session I cancelled inside the cancellation window, had a migraine I could not shift so paid full whack.
The 4th session, I was going on holiday when she messaged to say she was leaving the gym and hoped we could fit in the final session in the few days between me being back and her leaving. Just wasn't possible my side. I asked for a refund or whether we could maybe ask the gym to let us in after she left and she said they would.
Woke up the day of the session with a rash, my son also had it on his hands, feet, bottom. I was worried it could be hand foot and mouth, even though I felt fine I wanted to be courteous and let her know, offering to honour the session or if she prefers to move it. She said she won't do either and could redund me half the session.
When I replied saying we are also outstanding the 15 min from our second session, given it was 45 min, so can she refund me £45, not £30, she ignored my message.
I messaged twice since and she won't reply. I don't have her postal address, only her phone number, email and bank details.
I've paid £240 for 1 hr 45 min of her time. I know the session I cancelled for a migraine is on me and I paid for it but this final session seems harsh as if she wasn't leaving and then refused to train me for the rash I wouldn't have lost out. I wish I had just gone and not told her as I felt fine and now lost another £60.