She's making a lot of use of the same strategy we saw spelt out in a briefing for a meeting with, IIRC, James Arbuthnot about Second Sight preliminary report:
a) say we're pleased with how good the report says we are in any positive or neutral findings;
b) talk about thousands of happy SPMs who have no problems;
c) describe findings of gross and critical failures which had destroyed individuals' lives as "identified some areas where we can make further improvements, which we look forward to doing".
She trotted the same out today, I think in response to Mr Henry saying something like, "Here's some cast-iron evidence of you being told of life-destroying error by POL, which you claim came as news to you; how did you react?"