Sexual assault during hotel stay

[Tripadvisornotloading]

Myself and 3 friends booked a spa night at a popular hotel on the Wirral.
A drugged up strange man broke into one of the rooms during the night and got into a bed with one of the young ladies and sexually assaulted her, we were subsequently all traumatised and extremely upset. We were up with police most of the night giving statements, the doors on the rooms were different and one automatically locked, so we’ve assumed the other did - it didn’t as it wasn’t a fire door. We spent most of the time in the bigger room (with the fire door) getting ready etc as a group so had gotten used to the door slamming locked.
Anyway, during the night and next morning the reception assured us both rooms would be free of charge. We had already paid for lunch, dinner and drinks as and when purchasing. We spent a considerable amount in the short amount of time we were there.
Then as the lead guest on the booking I contacted the hotel the following Monday to ask guest relations to call me - I just wanted to clarify - as directed by reception staff - whether there was a key card used to enter the room or if the door was faulty, I didn’t put any information within the email; just that I would like management to give me a call.
I got a rude email back, not asking about the welfare of the assaulted party or other traumatised guests but demanding payment for the rooms - the ones we had been told were free of charge.
I then get further threats of taking me to a debt collection agency and pay the bill in full for both rooms.
Now 7 months down the line I get an email from
TripAdvisor asking for a review, I post a review stating what happened and how the management l/guest relations have responded and treated us and the management have said it’s completely inaccurate and they’ve only asked for payment for food and drinks! I’m absolutely raging! I’ve tried to edit my review to include the screenshots of emails stating the exact amount in question is for the 2 rooms but it won’t let me edit my review, I’ve then tried to post another review to back up the initial review and it’s only bringing my camera roll up to post from earlier today, I’ve deleted and redownloaded the app etc to no avail - I can’t get them posted to back up my version of events

I don't think trip advisor is the place for the argument. Your writing style is very odd.

Trip advisor probably won't publish your second review about the same incident and you can't edit current reviews once they've been responded to (I don't believe).

Shocking that it happened. The hotel let you down massively. I hope the man was arrested and your friend is recovering.

Was your friend ok with you posting all that on trip advisor?

What has writing style got to do with it @longdistanceclaraclara ?!

I am sick of these self-appointed Mumsnet sleuths, trying to “out” false posts.

Is this story, and the hotel’s response, that far fetched?

No wonder the conviction rate for sexual assault is so low when Mumsnet readers can’t even believe a third hand tale on an anonymous forum

My goodness, another one…

Another one what?

I think your comment is very odd.

Another poster who reads a distressed OP, and rather than respond to the topic as presented, decides to play the barrister and look for whatever hole they could find in the narrative in order to shame the OP.

That is awful, if only your recent photos are showing up, maybe screenshot the original photo so that its one of your more recent pictures

I agree with your point but I don't understand the last bit.

Why would people be more inclined to believe a third hand anonymous post make conviction rates low?

Ignore the menz trolls.

Sorry, that didn't make sense.
I meant why would people believing third hand anonymous posts make conviction rates higher.

The hotel sounds like they handled it really badly but you should focus on your friend and presumably the court case.

The Trip Advisor stuff is petty bullshit.

What a pointless thing to say. What does their writing style have to do with anything? If you don't think the post is real, report it, otherwise go roleplay as fucking Poirot elsewhere rather than on the post of a potentially very distressed individual.

I'm in the industry and know some gm's who are appalling.

Firstly if part of a large chain, for instance Hilton, IHG (holiday inn), Marriott - go to their customer service as they'll take it very seriously if one of their franchise partners are bringing their brand into disrepute.

If no luck there then have one of the other guest who travelled with you write a separate trip advisor review with the screenshot if what your after is revenge.

However I'm very surprised they offered 100% because it could be seen as an admittance of fault for something extremely serious which should have only been dealt with through police.

I'd have just posted that not all the doors lock automatically and that an incident occurred due to this during your stay.i hope your friend is recovering from her ordeal and that they've caught the perpetrator of the assault.

Ermm ok. The question was not to shame op it was a question about how her friend feels. I wouldn’t want my friend posting it all online. Her friend may be ok with it I don’t know hence why I asked

This is terrible what happened. If the police are involved, they need the cooperation of the hotel. There must be cameras and it must show if the door was opened with key or not.
Has your friend pursued this angle?
As for TripAdvisor, you had your say and the place responded. Sadly it can't turn into a public argument between you both so there's nothing more you can do. Other than wait a month or so and do another review, but it needs to be worded as if it's a different issue/visit which wouldn't be honest or helpful.

You need to report this to the police.

I am really not sure about the rest of your complaints,?

Surely, your absolute concern would be about your lady that was assaulted?

Literally says in the OP that they were with the police at the time

When?

This. How dare the other poster doubt the version of events based on writing style. Some people are truly awful

Would you mind letting me know which hotel it was? I am a local person.