Having to wait for everyone's lifts after work

[Tired75643]

I'm a team leader in a pub, I regularly work the evening shifts and have to set the alarm and lock up once everyone has finished and left. Generally it'll be me and one other member of staff at the end of the night finishing, some drive home, some (like me) get taxis and wait at the back of the pub.
Recently we've had a couple of new staff start who rely on lifts from parents when they finish, the problem is they are waiting about 20-30 minutes for them once we're finished. Both are younger girls who don't feel safe waiting outside alone, which is understandable. I obviously can't lock the door until they're outside so I have to wait with them but this is adding half an hour onto my shift when I just want to get home and go to bed, my taxi only usually takes 5 minutes to get there.
I talked to the manager about it and his answer was just tell them to wait outside and go....but I really don't want to leave 19 year old girls on their own late at night when they don't feel safe. I also don't want to be waiting at work longer than I need to, unpaid, after a long shift.
I've tried telling them when it looks like they're half an hour away from finishing so they can call their lifts but there always seems to be a delay, and there's no guarantee what time we will finish so they can't set a specific time.
AIBU to ask my manager to either sort
something out with the staff members
or let me stay clocked in until I can actually lock up and find some extra tasks so I'm at least being paid to be there?

Well, the one who refused your direct order to vacate the building needs to be sacked. It's difficult to imagine that she's a good worker with that attitude.

The cheek of people expecting you to give up your personal time to chaperone two adults is unbelievable. I will be interested to hear what your manager does to address this issue.

They're adults.
They need to sort out their own lifts in a timely manner or accept they'll be waiting outside on their own.

If she's scared then she needs to resolve that for herself and find a solution that doesn't inconvenience you. Her lift doesn't want to hang around waiting for her to finish yet it's okay for you to hang around waiting for them to arrive. Why is their time more important than yours? Whatever the weather if she isn't following instructions then she needs to be fired.

This.

They are old enough to sort their own transport if they feel unsafe.

Don't wait with them again,

These are adults Maybe they should be driving themselves

This is exactly right. If they feel unsafe waiting alone then they need to take this up with the parents giving them rides. This is not your responsibility nor is it your manager’s

I hope that your manager sacks this employee due to aggression from her dad. The dad needs to arrive earlier and allow a possible max of 30mins or more (at the most) to collect his daughter. When my daughter worked at a venue in a countryside location I set a time 30mins after the finish time of the event. This worked well. I waited in a designated safe place we decided on.

I cannot believe parents these days. Having a go at employers of a 19 year old as if there is a school style duty of care to look after her after hours. If a parent fails to collect a child, the school would call social services. Maybe you need to do the same. 🙄 I hope she is sacked for her rude behaviour. Do you have any power to do this? Can your manager be there next shift?

It is effing unprofessional that you can't tell them what time their shift ends beforehand. Seems to me that you' d rather wait for half an hour after work than risk paying the two women for ten minutes when there isn't anything to do.

Well it's personal choice as to what kind of boss you are and of course you wouldn't have to.

At 19, young people are often still learning the ways of adult life and how to behave in the workplace, and particularly communication skills.

Whilst it's obviously not a requirement, as an employer I'd probably choose to support them with that transition if they were still a bit immature, if I was able to.

These women need to step up and sort it out,

If we all got scared at night none of us would go anywhere.

If they hate hanging about they'll soon tell their parents. Stop babysitting them, Tell them to wait outside and go home.

Yep. And they chose to work there.

If they’re women, then it’s their problem that mummy and daddy haven’t arrived yet

The rude, guilt tripping one who refused to leave needs to be sacked. This role is clearly not working for her.

The entitlement and the disrespect is the problem here. The Dad sent a very angry text to your Manager stating you had locked her out! The 19yo adult with the adult job couldn’t possibly be expected to send her own work related text to the Manager?? Lol.

How long have you worked at this pub and have you encountered this issue before with other staff members?

You sound like a caring person, but you need to be more assertive or CFs will always think they can try it on with you.

I read your thread earlier in the week but only getting a chance to reply now. I think you've done the right thing. My solution is that her lift (father?) arrives earlier and waits for her, rather than her waiting for him. Why is it OK for you to wait around for him to arrive, but not OK for him to wait?

I do the same job and would leave them outside if it was a regular occurrence. I’ve only ever had to stay past my shift time with customers not staff!

Have you actually read OP's posts? She can't tell them what time they will finish because it varies from day to day depending on how many customers are still there close to closing or even when closing.

When I worked in a shop customers were often a pain running in as we were actually closing the doors insisting that they urgently needed to buy a book! Customers in the shop were told 5 minutes before the shop closing time and then again at 2 minutes before closing time and yet often they would be casually sauntering around the shop when we were actually meant to be closed. I can well imagine how customers in a pub/restaurant are difficult to get rid of

Closing up a pub doesn't run like clockwork. On a quiet night you can be out 10 minutes after drinking up time, on a busy night it can be 40 minutes. Customers always try to drag the last drink out.

I’d have been mortified if my father had infantilised me like that when I was a young adult.

Anyway, if he’s that bothered he can come by 11.30 and wait outside for her. Bet he won’t though 😀

Next shift, if she won't make eye contact and is scrolling on her phone.

Announce in a loud clear voice that she'd be best off outside before the alarm is set. Then give her 30 seconds and set that alarm. Say again loudly that she needs to exit else it will trigger. If she still isn't moving, turn lights off and step outside, shut but don't lock the door and leave.

She can panic when the alarm sounds. If your manger wants to know why it's sounded just say she refused to leave after the alarm was set.

She's being very stubborn and rude. Not good form at all.

Really this should be dealt with by management. I can't see her lasting.

It was meant to read 'leave the building' you'd have to wait for her to exit to go in and reset the tripped alarm.

They are choosing to work a job that means they have to wait for a lift late at night. Not your responsibility in the slightest.

Not really, they’re adults and clearly adults with a paying job - if they don’t want to wait for their parents then they should pay for a taxi to get home instead of guilt tripping OP into hanging around whilst they get ferried about.

I've not read all the replies so not sure if this has already been suggested, but I'm wondering what the legalities would be of you staying clocked in in order to keep the building open for them and then the cost of that being deducted from their wages. I wouldn't be surprised if there's a rule somewhere that causes a problem for this, but it feels fair to me, and I expect would make them a lot less relaxed about making you wait.

In contrast the two women I worked with tonight finished at midnight and were fine waiting outside after I locked, I've been in the same position for a few years and never ever had an issue with this, I think the second team member just thought she would stay in as well if the pushy one gets to.
I'm not sure what's happening with her after the last shift, manager doesn't usually engage in any involvement from parents so I suspect the dads been told to talk to his daughter. Her behaviour on that shift in retaliation to me putting my foot down is enough to fail her probation so hopefully that will be the case.
Definitely a lesson learnt for me, I'll be making the leaving process really clear for any new team going forward.
Thanks for everyone's advice!