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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

No Response from Cleaner

70 replies

scottishceliac · 12/04/2024 16:17

Just before Xmas I posted for a cleaning job on a local fb group as I wanted someone reliable and good attention to detail as well as having good organisation skills. for 4 hours per week I was fortunate enough to find lovely two ladies so one to come on a Tuesday and the other on Friday as the one on a Tues has full time job and is just looking short term till her wedding in may and due to having lots of guest staying at mine over the period needed as much help as I could get. The lady on the Friday is a young mum with two children and she really impressed me and really has helped me out organising my cupboards and wardrobe's to perfection, I was so happy with her work and told her so,When she said in jan that she was going to get rid of a client as she wasn't happy with as they kept messing her about and give me that slot I was over the moon.but also felt a bt sorry for her clients loss as I think she is a amazing cleaner and such a lovely person. I was paying her £18 per hour for five hours on a Friday. her requested pay per hour. I was away on a course mid March and when I came home the house was lovely and clean as usual and she had taken the money I left in envelope, I sent her a whats app to thank her and to tell her how nice it was to come home to. which has tow blue ticks Any way the following Friday she didn't show up so I had sent her a WhatsApp the previous day just to check as I knew it was school holidays and as I didn't see her the previous Friday thought I would check if she would be coming , but no reply and unread so I sent another on the friday to ask again as I had needed to know if she was coming or not as I would have waited till she got here, all whats apps unread so no reply I then sent another message on the 4th asking again as I wanted to let her know I would be there if she was coming as I had to take a friends dogs to vets but again nothing. I sent a text message this morning to check if everything ok just incase something was amiss with her or her family and thats why she not been in contact ? as I mentioned above she is really a lovely person who I trusted straight away, she has read the message today but didn't reply so AIBU expecting some notice or message to say she can no longer or wants to work for me, I dont know what I done wrong to make her just blank me, understand it might have been awkward for her to say she doesn't want to work for me any longer but I would have accepted and respected her decision would have gave her a leaving cash bonus and a gift as a thank you for her help to date as I thought she was great. feeling very confused. thanks in advance for your thoughts

OP posts:
ellesbellesxxx · 12/04/2024 16:23

yanbu. At the very least a message to say sorry I can’t come back but ideally more notice!

pootlin · 12/04/2024 16:55

It's probably nothing you did.

Maybe she has overwhelmed herself with clients and can't fit you in but couldn't face telling you.

scottishceliac · 12/04/2024 18:43

ellesbellesxxx · 12/04/2024 16:23

yanbu. At the very least a message to say sorry I can’t come back but ideally more notice!

thanks I Hope not yeah that would have been helpful if she had :(

OP posts:
IncompleteSenten · 12/04/2024 18:48

Has she got a key to your house?

shoppingshamed · 12/04/2024 18:50

Why not give her a call?

scottishceliac · 12/04/2024 18:50

pootlin · 12/04/2024 16:55

It's probably nothing you did.

Maybe she has overwhelmed herself with clients and can't fit you in but couldn't face telling you.

oh I hope not I would be mortified if I did do anything. she really was lovely and I told her I really appreciated her every time I saw her, Iwould have loved to have bought her something nice to say thanks for all you done, I had bought Easter eggs for her children that I have given to the food bank today. Yeah it could be that she does have a 7 year old and 3 year old plus her dog had 10 pups about 2 months ago. I just hope she is ok regardless. Thanks so much :)

OP posts:
fieldsofbutterflies · 12/04/2024 18:52

That's such poor business practise and actually really rude.

I hope she doesn't have a key?

CurlyhairedAssassin · 12/04/2024 18:55

What was the agreement over the Easter school holidays? Did she tell you she wasn't going to be working for 2 weeks?

SharpWriter · 12/04/2024 19:00

This is so out of order. You sound really nice OP! I would just find someone else as either she's going through something horrible herself or she's just untrustworthy.

Wishthiswasntmypost · 12/04/2024 19:01

I suspect overwhelmed by life and lacks skills to say, so she just goes quiet. I had this...similar experience and she eventually contacted me and explained she'd had a tough time so I invited her back only to go through the awol and ghosting all over again.

romdowa · 12/04/2024 19:05

She's probably dropped you like she dropped her last client's. The new ones have probably offered more money. She should still have the decency to let you know though

JMSA · 12/04/2024 19:08

Oh no, that is so disappointing. You sound like a lovely employer, OP, so I'm certain it's nothing you have done.
I haven't read the full thread so apologies if there has been an update, but I don't understand why she wouldn't let you know what's happening. It's pretty rude really.

fieldsofbutterflies · 12/04/2024 19:09

romdowa · 12/04/2024 19:05

She's probably dropped you like she dropped her last client's. The new ones have probably offered more money. She should still have the decency to let you know though

Yep.

Any business owner who badmouths their clients to their other clients is probably best avoided, really.

Mintearo7 · 12/04/2024 19:16

Sorry but this is common behaviour with cleaners around here. They love
to ghost when they get a better offer or don’t like something (client, the house, schedule). It’s really rude and I don’t understand why they think it’s acceptable. Don’t take it personally. If you want to avoid this you could use a cleaning agency where someone keeps an eye on them but expect to pay more.

scottishceliac · 12/04/2024 19:19

IncompleteSenten · 12/04/2024 18:48

Has she got a key to your house?

yes, but I do complexly trust her she is a very nice person.

OP posts:
scottishceliac · 12/04/2024 19:21

ellesbellesxxx · 12/04/2024 16:23

yanbu. At the very least a message to say sorry I can’t come back but ideally more notice!

Yeah im surprised she hasn't to be honest, thats why I was worried something maybe not be ok :(

OP posts:
Onetiredbeing · 12/04/2024 19:21

Op I would get the key back or change the locks. It takes a minute to reply. She couldn't reply to 4 of your messages?

scottishceliac · 12/04/2024 19:23

shoppingshamed · 12/04/2024 18:50

Why not give her a call?

Ive tried a few times and left a message this morning , ive just found out some schools are still on easter holidays so maybe she is taking the time off, but she didnt say anything the last time I saw her.

OP posts:
scottishceliac · 12/04/2024 19:30

Mintearo7 · 12/04/2024 19:16

Sorry but this is common behaviour with cleaners around here. They love
to ghost when they get a better offer or don’t like something (client, the house, schedule). It’s really rude and I don’t understand why they think it’s acceptable. Don’t take it personally. If you want to avoid this you could use a cleaning agency where someone keeps an eye on them but expect to pay more.

Awww gutted to hear that, I thought we had a laugh when she came and she said loved my house , shame as I would have happily paid her more I thought that much of her. :(

OP posts:
KidsandKindness · 12/04/2024 19:30

Such a shame that she turned flakey on you OP. However, I would change the lock on which ever door she has a key to, as while she may be the loveliest person in the world, you don't know who she might be mixing with, so far better to change the lock, than come home in a few months time to find you've been burgled, and by that time you've forgotten all about the fact that she had a key to your home.

gratefulbutsad · 12/04/2024 19:31

Yanbu, it's strange to have a someone who you pay weekly for help to ghost you. And a horrible feeling to have more questions than answers and also to know you trusted this person who is showing their true colours. Makes you wonder what has gone on.

Where do you live? I'm in London and cleaners are hard to come by. Someone on my road posted her cleaners details and many snapped up the offer. Myself included, as our cleaner could only do one day a week and we wanted to increase to twice days.

Like you, our cleaner told me she was more or less fully booked but squeezed us in on our chosen days.

After a week she started calling in sick one day, then the other day, then a whole week. Eventually she told me she ended up in hospital with exhaustion and had to stop.

Not sure how much was true vs her juggling all her clients and cancelling on some every so often but it did get my thinking of supply bs demand.

StridTheKiller · 12/04/2024 19:31

Something's come up for her and because you're so nice she cannot face telling you.

AtrociousCircumstance · 12/04/2024 19:32

You need to request your key back.

fieldsofbutterflies · 12/04/2024 19:32

scottishceliac · 12/04/2024 19:19

yes, but I do complexly trust her she is a very nice person.

You sound lovely but so naive.

Please change your locks.

fairymary87 · 12/04/2024 19:33

Girl change your locks!

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