Bought a game for my computer a couple of days ago because I've been wanting to play it a while and had had a really shit week so decided on having a treat. (Cities Skylines 2) It's unplayable due to a bug that I can't fix (have tried everything I can find online, have contacted the game support and tried their ideas, noting). The screen is literally just yellow so you can't place anything.
I've played it for less than an hour and most of that time was spent trying things to get it to work. Computer is at the lower end but still within the specs.
I've been refused a refund (of £25!) because
"Unfortunately, once a code has been redeemed it gets linked to that account permanently. This cannot be reversed.
We operate a similar policy to other retailers and cannot issue a replacement or refund if the digital product has already been activated or redeemed."
Surely though this can't count if the game is bugged? I've had refunds from amazon for rented movies that were buggy.
So now I don't have the game and I'm out £25! Wibu to go through my bank instead?