Airbnb host, was I wrong?

[newmomaboutthreads]

I had a guest stay at my airbnb. He was a bit difficult but one area of contention. Was I wrong?
He WhatsApp'd messaged me (which I hate as he should be using airbnb platform unless it's an emergency but anyway) to say there are not enough mugs and glasses as there are 6 of them. The apartment does sleep 6, in 3 double beds. I asked him what was there and he replied only 5 wine glasses and 4 mugs. I apologised and said some must have been broken and I will get some to him asap in the morning. (He messaged at midnight)
I went out and bought replacements, rung the door bell a few times, there was no answer, so I used my key to put in the missing mugs and glasses.
I then get phone calls and messages later that night furious that I entered my airbnb apartment when he was not in to replace the missing items.
Things like this have happened in the past and guests have never had an issue.
Was I wrong?

Could have walked in on shagging on the sofa!

How revolting.

Which I why I don't do AirBnB.

You think anywhere else is better.....

You'd need to not go to any holiday if you think in that people don't shag, in the bed, armchair, sofa, balcony etc!

I feel contacting you for mugs at midnight to be excessive. It clearly indicated 'urgency' on his part. So if they were not there then leaving the stuff they asked for seems totally reasonable. I guess you could've messaged and said 'I have them, when are you in to receive them?' Did the person give a bad review or anything over it?
Maybe just leave a bunch of camping/ plastic cups and mugs in there as emergency supplies if people are breaking them. I could imagine no-one would ever own up and the cleaner might not clock how many there are meant to be.

You’re not allowed to let yourself in without the guest’s permission. If he complains to Airbnb you could be removed from the platform I’m afraid. We are also hosts and members of Airbnb groups on FB. There are multiple posts where this has happened to other hosts.

OP, you say you wouldn't have made a fuss over one missing wine glass, but it wasn't just the glass, you left four mugs for six people.
And then you let yourself in the following morning, presumably quite late, as you say you'd been shopping first, when your guests were out.
While I appreciate that you couldn't have left items on the doorstep in the area you are, you could definitely have messaged your guests in advance of dropping them off.

Do you really think people don't shag in the beds, showers and chairs in hotel rooms then?

He sounds tiresome and like a “ professional tenant” who knows his rights and lays traps for landlords. There should have been more mugs, but his attitude is disproportionate. Lesson learnt, do a good stocktake regularly and move on.

I do find It very annoying when holiday lets are poorly equipped. And I have asked for more glasses before- in cases where the host lives next door. I wouldn’t be remotely bothered about the owner popping in to drop stuff off.

Tiresome to expect each guest to have their own glass and mug? Are you using tiresome correctly?

Blimey.

Yes, there should have been appropriate supplies.

However, there was as an error. OP addressed it as soon as possible.

Would you all still have a problem if OP had gone in to fix the heating???

You need at least 12 mugs and 12 glasses in a house for 6 people. You should have left the new ones in a sheltered place outside the house and text him where they were.

Yes, without prior warning or arrangement.

Guest requested glasses urgently.

OP provided glasses urgently. Guest chose to go out.

Guest knew OP would be bringing requested items.

Hardly crime of century 🤫🤫🤫

If time wasn't agreed then yes!

I'm sorry, but courtesy when you've got the contact details and it would've taken 30 seconds to message costs nothing.

The mugs should never have been an issue, having the bare minimum means that as soon as one is broken, someone can't easily have a hot drink. Have some spares and then you won't have had this issue at all.

She didn't tell them what time..... would you stay in all holiday to receive the glasses and mugs? Or would you expect a courtesy message asking for a mutually convenient time to put right the issue?

Crime of the century or not its against Airbnb rules, the man didn't make the rules but he's absolutely entitled to expect the OP not to break them

Hilarious! Do you only use VRBO then where no one shags out of the bed?

If she'd just let herself in without checking first then yes, absolutely.

AirBnB hosts aren't allowed to do that - it goes against the T&C's.

AirBNB in Madrid, the owner showed us our apartment, then through limited English, said he'd return during our stay to collect a rug that needed cleaning. I couldn't relax, as expected him to walk in any moment. Maybe he checked the rules and realised he couldn't enter when he liked.

Him contacting that late is annoying, but equally you need more mugs/glasses, inventory needs checking and you should have at least tried contacting him before just going in. At the very least, leave the box of mugs on the inside of the front door- so they don't think you wandered around the whole place whilst they were out.

vacation property owner here. Currently not up for rent as I am living in it, but when I bought it it was airbnb and i continued that for a while before I moved in. Ours is suitable for 4. As such. 2 of everything crockery wise and a spare set of sheets for each bed. But you should NEVER let yourself in. He could have been in the shower, or having sex with his partner. Lots of reasons on holiday that you may not answer the door. Regardless, when someone rents your home , for one day, or one month or any duration, they have entered into a contract with you and it is actually THEIR home for the duration. If I were you I would head off the bad review right now before they leave with a sincere apology and a gesture of goodwill (if the place looked clean, drop the cleaning charge and pay for it yourself, or send them a gift cert to a local restaurant) Head off that bad review because it will really hurt you

If OP is at she states an experienced Airbnb owner, the rules are clear.....

She's wrong, to have entered without permission.

We own a holiday let, we double crockery, glasses, cutlery per guest. Who manages the property OP, we are always alerted by the cleaner if anything is amiss or needs replacement. Lost count of the items, especially stained towels we have replaced.

You should provide double the amount of people you say can stay (if it sleeps six then 12 of everything), as otherwise people have to wash up constantly. You check between each stay to make sure there are no breakages/things missing.
You do not enter the property unless prearranged.

I stayed in an Airbnb recently where the host had to come in to bring supplies. He suggested a time and I said we'd be out, and he asked if it was OK to come and let himself in. I said of course.
It's not the coming in, it's the coming in without warning/permission.

I think you've probably got the message by now now that you were wrong. Why do you only allow one of everything per person. That is so annoying to me, everything needs to be washed before it can be used again, instead of just grabbing another one. Or the dishwasher has to be turned on even if half empty.