Airbnb host, was I wrong?

[newmomaboutthreads]

I had a guest stay at my airbnb. He was a bit difficult but one area of contention. Was I wrong?
He WhatsApp'd messaged me (which I hate as he should be using airbnb platform unless it's an emergency but anyway) to say there are not enough mugs and glasses as there are 6 of them. The apartment does sleep 6, in 3 double beds. I asked him what was there and he replied only 5 wine glasses and 4 mugs. I apologised and said some must have been broken and I will get some to him asap in the morning. (He messaged at midnight)
I went out and bought replacements, rung the door bell a few times, there was no answer, so I used my key to put in the missing mugs and glasses.
I then get phone calls and messages later that night furious that I entered my airbnb apartment when he was not in to replace the missing items.
Things like this have happened in the past and guests have never had an issue.
Was I wrong?

Airbnb are very clear that hosts can only enter with the guests permission or during an emergency. We had an issue where a host entered the airbnb we had rented twice, we reported the issue to airbnb and as they had broken the t&cs we were given a refund. After what they saw the first time the mind boggles as to why they did it a second.

Ooh, this is interesting. When we used AirBnB our host definitely made it clear that it was our house for the week and that if there were any issues, she'd contact us about getting access first. And rightly so IMO.

Very interesting!

If you were discourteous enough to message a bed and breakfast host at midnight about mugs why would you expect courtesy?

If you ever splash out on a hotel, do you order from room service just before fucking so you can get all indignant if they enter the room while you’re performing.

can just just picture it

“Room service”
Guest - ”Yes, yes”
Unsuspecting staff enters room
Guest “How very dare you”

I wouldn’t mind having you drop them off while I’m out. Just do an inventory next time but I think you’re getting a hard time here.

If we have that sort of issue, we always message the guest back asking if it's OK for the necessary trade/us to come in to deal with the issue.

If they say yes - then that's great. I send in one of my usual trades to mend the shower door or do a temporary repair if a new one has to be ordered. If they say no, then we schedule the work for the next changeover. However I then do not entertain any request for "compensation" as they have not allowed me to fix it for them.

Going in otherwise just isn't OK.

@Lurkingandlearning if my host was discourteous enough to not supply their guests to not supply two of their guests with a mug from which to drink a hot drink from in the morning, then they deserve a midnight text!

If they were then discourteous enough not to bother to update me when they were going to turn up, I'd carry on with whatever activity I chose to do in the property I rented for the weekend.

As it happened those guests were out (probably so they could all drink coffee together and not have to mug share), but they could have as easily been having a fuck.

If I order room service, they'll say your food/drink will be with you in 20 - 30 minutes, I know when they're arriving. So unless we fancied a quicky I wouldn't start a fuck.

Hope that answers all your ridiculous whataboutery!

Basically, have the house properly equipped and hey presto all situations avoided.

🤷‍♀️

@pupuzzledout I have found that people will WhatsApp about absolutely anything. Quite often utter nonsense. You get put in/invited in groups and expected to keep up like it's a conversation going on in a room, and often people expect a fairly quick response. I have to say this is only my experience. Predominantly my wife's family who drive us both mad. If it's my work one (I'm self employed) it's fairly often a magnet for time wasters and spam. If they send a text I can just reply at a convenient time. As said though is only my experience and I appreciate the convenience and technology is very good.

OP was the discourteous one by not equipping her property properly in the first place.

If I came back from a night out to discover I couldn't offer everyone a glass of wine or make them all a cup of tea in the accommodation I'd paid for, I'd be pretty pissed off.

But it's not a hotel. The expectations are different

WhatsApp is just a free messaging service. It's not really any different from a text other than how your family specifically chooses to use it.

Presumably he arrived late, or didn’t require the mugs and glasses until later. If I arrived at an AirBnB sleeping six and found there were only four mugs I would be fuming and would contact the owner immediately no matter what time it is.

Why can you not reply to Whatsapps at your convenience? Texts and WhatsApp aren't the same thing but there's no rule that you have to deal with them differently,

I didn't realize that people made distinctions, personally I just continue the conversation on whatever method it started, text, email, WhatsApp, messenger etc

If there's a kitchen at the air bnb there should be at the very least a mug for each person / wine glass/ water glass. There really isn't an excuse for there not to be.

You are in breach of the rules, hosts who violate the non entry rule are likely to receive a ban from airbnb and are often removed from the platform. I believe the guests are entitled to a full refund or at best your account may be suspended.
Better to leave the items outside on a table or in a box covered over with a tea towel.

@CatamaranViper as I said only experience.

Where did you leave the mugs?

I wouldnt be fussed if they were left just inside the door, after all I asked for them, mistakes happen.

@Geoff0409 there is no more requirement to answer WhatsApp any more than text!

Odd that you think there is?

I really don't understand.

I have had hotel room service many times and never has any member of staff let themselves in to deliver it.

Would you mind sharing 4 mugs between 6 in the morning? Or would you serve your coffee in one of the wine glasses?

Goodness. My issue isn't so much that you entered the property to restock, although I can quite see many people would be very put off by this. ( When I'm in hotel I often leave the DND on the door for many days to ensure no one enters if I don't want them to do there are times like that). My issue is the lack of kitchen supplies. My family own a holiday property which we let out privately and although it sleeps 5 it probably has about 12 mugs, and that number each of many different sized and types of glasses as well as loads of cutlery and crockery. It's the bare minimum to have enough for each guest, not having that is a dreadful reflection on your hosting and attention to detail. I personally think there is zero harm and minimal cost in providing extra. It makes a guests stay easier, they may have a tumbler of wine and a tumbler of juice and not have to choose because they have enough glassware, hell they could even have a glass of wine on the go at the same time during the meal! It also means they don't have to spend their entire holiday washing up constantly to have a fresh drink which makes their stay nicer. It also means should an accident happen and they break a glass or plate there isn't an emergency where they don't have enough and someone needs to rush and bring one, they can continue their stay undisturbed.

Cmon op. It’s a six berth and you’d hardly anything there, there should be at least two cups and glasses per person, and extras in case of breakages.

Everyone saying they wouldn't mind drinking wine out of mugs, I wouldn't in extremis, but you can't drink hot tea/coffee from wineglasses.

You really do need to get on top of this OP, it's a basic.

People expect cleaners in their room in a hotel; they also have a 'do not disturb' notice, so you can expect privacy to a degree,
I would be v pissed off if the airbnb owner or agent came into the flat i was renting without notice.
And always have number of agent/owner in case of emergencies. Wouldn't want to be trying to go through airbnb if boiler didn't work or no electrics

It's not just one missing wine glass, though.

How were they meant to have six hot drinks in the morning with only four mugs?