What I don't understand is why did the PO want to cover up the issue? When it became obvious there was a problem with the IT system, why did Paula not
a)not send out an email telling the post masters/ mistress to stop using the system and go back to paper based until Fujitsu had sorted it.
b) contact Fujitsu and tell them there was clearly an issue and they would no longer use the machines until it was sorted.
Why cover up? I mean really who would have cared if the IT was screwed, it wouldn't have been a scandal. Everyone knows new systems having teething problems.
So was it Paula's ego that stopped her from investing properly, was she so blinded by her power she refused to accept the issue, or was she being leaned on by someone?
She has blood on her hands, how dare she profess to be a woman of God when she's responsible for so much needless suffering. She needs to be accountable and so does her sidekick.
If you read what happened in a book, you'd never believe it because of all the holes in the plot. There were so many obvious problems I just don't understand how she ignored them, or why the PO was so heavy handed in its approach. It's not even the case of 'hindsight' the issues were obvious from the calls to the helpline, so why oh why didn't the CEO, whose job it was to protect her staff, call a halt on the programme? I cannot get my head round this at all.
It's worth watching the documentary on ITVX. I hope the government now does the right thing by all those who suffered and families who have lost loved ones are properly compensated, although it will never bring back their loved one, and it will never repair the terrible tole it's taken on those still living with their trauma of lives being turned upside down, they all deserve a good retirement now, with no financial worries.