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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Marketplace buyer now wanting money back

110 replies

lonelylou09 · 12/12/2023 23:00

Aibu to refuse to refund?
So I advertised something on marketplace. A lady messaged saying she definitely really wanted it so we organised a time during my lunch break for her to come and view it, which she did.
She said she had wanted one for ages so was really keen to have it.
Asked me if I'd lower the price so I did by a bit, wanting a quick hassle free sale.
She then insisted on paying for it upfront as she didn't want me to sell it to someone else even though it was a large item so she wasn't able to take it then..All sorted.

Then she spent 10 minutes (after paying) second guessing herself wether it was right for her. I gave her several opportunities to have the money back if she didn't feel happy..no pressure at all.
She hummed and hahhed and said ...no I want it so it's fine. I said 'are you absolutely sure because I'll give you the money back now?'
She said ' no I'll take it'.

So it was left with me saying I'd remove all the adverts and let the other people know it had been sold and wait for her to say when she could collect it.
Deleted all the adverts for it and she's just messaged now saying she's changed her mind and wants her money back.

I will more than likely give her money back but I really feel like saying I'm sorry ..you've wasted an hour of my time, you insisted on giving me the money upfront and you said from the first message you really wanted it.
I missed having lunch to meet her. Then I have to arrange to meet her again to refund her...plus redo the advert and wait again for them to be processed and approved.
Would I be being unreasonable to say no? It's yours come and collect it please. Or deduct some of the refund for my wasted time?
Wwyd?

OP posts:
Sproutier · 13/12/2023 16:12

GladioliandSweetPeas · 13/12/2023 15:51

Incorrect as the buyer has paid! So the contract is complete. Do your research

Show quote history

Ok I have tried to look up but I'm not getting anywhere, it keeps serving me up house buying.

How can the contract be complete when the buyer not only hasn't"t received the item, but doesn't know where it is, and seller has no plan to deliver it? Are you saying the contract has absolutely no notion of the buyer getting the item? I only have a layman's understanding but surely there is an obligation on OP not to just walk away with the lady's money.

Original poster
lonelylou09 · 13/12/2023 16:15

@Sproutier ..it's not my fault she didn't want to take the item with her...that was her choice. She stated she would be back to Collect it as soon as she could! If someone went in a shop and left their bags behind the til to collect later on and then didn't go back to collect..that's not on the shop to sort out!

OP posts:
Original poster
lonelylou09 · 13/12/2023 16:18

Update...
Thanks to everyone for your messages!
I got back in touch with the other person who was interested and they said they would come to look this afternoon.
In the meantime the original buyer messaged me again saying they would be willing to accept a refund minus a small amount for being a pain basically.
The other person took the item for the same price even though it wasn't quite right for them.
So now original 'buyer' has been refunded via bank transfer minus the amount she offered to cover my time ...so everyones happy!

OP posts:
MyrrAgain · 13/12/2023 16:19

Sexlivesofthepotatomen · 13/12/2023 16:00

OP has explained why she can't do a bank transfer

Show quote history

Yep but it's either drive to the bank or drive to meet the buyer and potentially get mucked around by them again and waste time. Safer to transfer so there's proof. Or tell the buyer she'll have to wait until op goes to town and the bank which might be several days! Too bad.

Anyway the whole thing is a mess really, why did this random woman leave cash for a random seller and then drive off without the item? Seller could just bog off with the cash or deny it was ever paid etc etc

Original poster
lonelylou09 · 13/12/2023 16:24

Oh should add though I did tell buyer that if the other sale didn't go through then as far as I saw it the item was hers so deal with.
I deleted the item totally because for me it wouldn't be right still advertising something that was sold and paid for in full.
The fact that she didn't take the item was down to her transport at the time...truck in the garage for the day...so as some have said I could of just kept the money anyway. ( I wouldn't but know people that would!)

OP posts:
Sexlivesofthepotatomen · 13/12/2023 16:25

MyrrAgain · 13/12/2023 16:19

Yep but it's either drive to the bank or drive to meet the buyer and potentially get mucked around by them again and waste time. Safer to transfer so there's proof. Or tell the buyer she'll have to wait until op goes to town and the bank which might be several days! Too bad.

Anyway the whole thing is a mess really, why did this random woman leave cash for a random seller and then drive off without the item? Seller could just bog off with the cash or deny it was ever paid etc etc

Show quote history

Ignore my previous post, OP has done a bank transfer despite saying she couldn't

Original poster
lonelylou09 · 13/12/2023 16:42

@Sexlivesofthepotatomen I said I didn't have money in the bank as she paid cash so now have to go to the bank and pay money in...another hour wasted but rather that than have to arrange to meet her again..also there's then proof she's had the money back ...just to cover myself

OP posts:
VioletBeauregardeTheFirst · 13/12/2023 17:32

Sexlivesofthepotatomen · 13/12/2023 16:01

Have you even read OP's posts? The buy didn't collect the item, it was too big for her to take there and then so she gave OP the money to hold it for her

Show quote history

You know there's ways of pointing out someone is wrong without being unkind?

I have reread the OPs posts and yes she did say it was paid for and not collected so I was wrong. But as I said, there are ways to point it out without being rude. An example would be to quote the part of the OP post that mentions she didn't collect it and tag me. No rudeness required.

slithytoveisascientist · 13/12/2023 23:32

Again, you don't need to delete marketplace posts to stop advertising them. You just mark them as sold. It's one click. It's then only one click to put back on sale should the need arise.

Blondeshavemorefun · 14/12/2023 23:35

slithytoveisascientist · 13/12/2023 23:32

Again, you don't need to delete marketplace posts to stop advertising them. You just mark them as sold. It's one click. It's then only one click to put back on sale should the need arise.

This

Where did she meet you to see the item

If not your house ?

I would have told her to go there for money

But get why a bank t is also proof

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