To wish my cleaner would stop with the reminders?

[JMSA]

I have a cleaner who cleans my flat on a fortnightly basis. Usually I'm at work when she comes, but we've always got on really well on the occasions I've caught her. I'm really considerate and always have my place tidy and ready for her to clean. I'm always flexible and genuinely really appreciate her.
One thing I've genuinely never let her down with is payment. The money will always be transferred on the evening of the day she has come. I've never let her down on this, not once.
Today I bumped into her as she was leaving my place and I was getting home from work. Two hours later, when I was in the middle of making the kids' dinner, there was a message from her asking me to pay. I don't think there's any need for this, when I'm trustworthy and reliable every single time.
I don't set up a standing order because I'd rather just pay on the day she comes. This keeps me right in case she ever has to change day.
AIBU?

She probably relies on that money coming promptly and is fed up of chasing people so just reminds people on the day that they need to pay her while it's fresh in their mind. It's not personal just pay her

Honestly? Perhaps you are the only one of her clients who pays on time, every time. My Mum’s window cleaner says that sometimes people hide from him.

She did the job, you owe her the money. She did nothing wrong, if anything you should have paid her by the time she left.

She probably sends a reminder to everyone.

I always leave the cash on the kitchen table.

She probably sends a reminder to everyone.

I think she's looking for prompt payment as soon as she's finished cleaning.

I guess she knows you are busy and she reminds everyone who doesn't leave the money out for her.
She's probably used to dealing in cash.

I'd see it as a helpful reminder.

Maybe have a conversation about when is reasonable to send a reminder?

I have recently started doing a bank transfer for my amazing cleaner (was getting cash before and it was a massive pita to remember) and I have been waiting to see her leave on the ring doorbell. Then I pay her! But I am sometimes busy with meetings and am terrified I am going to forget. So I want to say to her that if I've not paid by say 6pm, PLEASE send me a reminder because I would be mortified to forget!

Pay her and she’ll stop.

When I had a cleaner I always left cash out for her

I pay mine before she comes on the day as I trust her, she has my house keys.... you paying after makes me think a lack of trust, that's probably both ways hence she reminds you....

My cleaner comes every week and I have a standing order that means she is paid two days before. I would never ever wait until the evening after she has come and then complete a manual bank transfer. She has done the work for you, you need to pay her promptly. I pay a tutor for my daughter and I do the same -the money is transferred the day before the lesson. You should leave cash out on the day but you should not wait until the evening. She obviously needs the money and she is explaining this to you politely.

Thanks everyone!

It's probably her routine AND then she knows that she's already sent a clear request the 'paper trail' has started for chasing non payments. It is probably her process and she sticks to it, if its text then it might even auto prompt for wording she's used before or an email might be just send reminder email 1.

I'm sure it's nothing personal so try not to be offended by it.

In case one of you has the wrong end of the stick, maybe ask her when you next see her what her preferred method and time scale is for payment.

I would transfer the money as soon as she has finished, or leave her cash.

My cleaner insists on payment the day before.

Paying her the days she comes is not the same as paying her the evening after she has been.
If she too is reliable and turns up when she is supposed to then why shouldn't you set up a standing order. If she was sick or had to rearrange don't you think she would refund it if you weren't willing for her to hold it until she did come?

Can you leave cash?

Imo it’s better not to have a gap between their work and pay at all

She probably has to remind several of her clients so just automatically reminds everyone. It’s not personal.

I’d just set up standing order and cancel the day before if she isn’t coming, or leave cash.

What was agreed about payment when you started using her services?

I don't have a cleaner but I pay our window cleaner immediately when he's arrived at our house.

I'm self employed myself and it's really annoying when people don't pay on time. It's very time consuming having to chase them, especially when it's the same people every time. I'm not saying this is the case, as you've not said what the agreement was. Maybe she texts everyone at the end of the day, prompting them for payment for that day's cleans? Maybe she only texts those who didn't pay on completion?

Maybe try paying her at the time of the clean? See if you still get the reminder!

Its business and reminder to pay is good practice. I bet she reminds everyone.

Can't you leave her the cash in do you not trust her to do the work to standard?

I agree with you OP. We had a cleaner who did this every time she came. I always paid her the evening I got in from work - she always sent a reminder/chaser in the afternoon. It irritated me! Guess I'm in the minority though

My cleaner does the same, and I always pay same day & don’t need a reminder, it’s very grating isn’t it