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Buyers asking for money post-completion

175 replies

Nenanena · 17/11/2023 10:14

I know this is unreasonable really but I am so outraged I just wondered if anyone else had experienced this? A few weeks after completion our buyers had an issue with the heating and have asked us to foot the bill (a few hundred quid) as apparently they were told that the issue would have occurred while we still lived there (but we hadn’t had the heating on as it was summer so didn’t realise). Our solicitor told us of course we didn’t have to pay and we’ve refused but I can’t believe the cheek
of it!! Where would it end otherwise?! And why on earth did their solicitor not tell them they were being ridiculous?

OP posts:
Fieldofbrokenpromises · 17/11/2023 13:26

Backtoreality1 · 17/11/2023 10:39

When I sold my house in Scotland, it was a built in clause that the heating/boiler had to be in working order or you would be liable. Don't think that exists in England though.

How long for though?

bombastix · 17/11/2023 13:28

JudgeJ · 17/11/2023 13:22

And why on earth did their solicitor not tell them they were being ridiculous?

Presumably the solicitor will be charging to send out letters with ridiculous demands so maybe there's the answer about Why/ !

Do you know how much business a solicitor would lose if the criteria for the client was don't be stupid? It's relied on. Solicitors love principled, greedy and rigid people, because they spend lots of money trying to get things to their perceived view of the world.

SweetBirdsong · 17/11/2023 13:28

Syndulla · 17/11/2023 12:31

Same here. We're up to about £30k now on fixing things missed by the survey but the sellers must have some inkling about, including leaking soil pipe, disintegrating bathroom, leaking roof, faulty boiler, faulty electrics, leaking gas pipe, blocked gas fire flue (!!!) and much, much more.

It has never occurred to me to ask the sellers for money.

However, I do hope that every biscuit they dunk in their tea drops into the cup forming a soggy mess at the bottom, and that it rains every time they plan a BBQ.

Yeah you just don't ask do you? It is sold as seen pretty much. (Caveat Emptor.)

It never ceases to amaze me though, how much stuff is not picked up by the survey! What's the fecking point in having one/paying for one?! Confused

Every house me and DH have ever bought since the early 1990s - 5 in all - has had to have multiple 1000s of pounds spent on it - on fixing stuff that was not revealed/not apparent when we bought it. 3 houses have had to have the shitty boiler replaced - one had to have the entire heating system replaced. Then there was hidden damp, rotting window frames, faulty electrics, a knackered roof, kitchen cupboards loose and rotten that needed replacing, a leaking garage roof that needed replacing! Plus lots more! The survey(s) never picked any of this up. Hmm Why?!

I know several couples right now who have bought a house in the last 2 years, one is a family member and their spouse. Bought what looked like a shiny well-maintained 4 bed detached, built in the late 1980s. (It looked good aesthetically,) and yet it's had issue after issue. The windows needed replacing, and so did the front door, and also the bathroom.

They also discovered the one wall that has a raised driveway at the side of it/against the kitchen-diner wall, is riddled with damp. Just cost them £5,000 to fix it. And the builder said there's no guarantee the damp won't return, because of the raised driveway that is attached to the house. Stupid bloody design!

Then someone 2 streets away from me (3 minute walk,) bought a large 4 bed 1930s detached cottage for £659,000 in May this year. There was a woman living there who had been there since the mid 1960s. (With her husband for the first 50 years, then he died in 2015 and she was alone after that.) She moved in with her son 100 miles away 6 months ago.

The couple discovered, several weeks after completion, that the roof needed fixing. Around 40% of it was rotten, and the other 60% was on its way out/not great. The rain poured in through the roof, and 2 of the bedrooms ceilings. In this case, she must have know this, and yet never disclosed it. They have just had to fork out £23,000 for a new roof. There are other horrors they have discovered that are going to cost them a further £20,000 to £25,000 to fix.

I also know a third couple - with 2 kids - who bought a 3 bed semi last October 2022, and discovered almost immediately that the boiler was fucked. Had to fork out £2,500 for a new one within several weeks of moving in. Also, the fence was falling apart, and next door had 3 big dogs, and they had 2 small children, so they had to fork out nearly £1000 for that. Then some weeks after, they discovered the electrics were faulty. They have also discovered hidden damp!

I have met anyone who bought a house off someone, and didn't need to spend 1000s of pounds on it for stuff that is faulty/knackered/beyond repair. And they were things that never came up on the survey! It's a bit shit, but as someone said, it happens to everyone.

You really do need to have a big fat pot of savings - £25,000 or so - when you buy a house from someone else, as there is always a shit load of stuff wrong!

But yeah, you can't ask the seller for the money! (Not in England - and Wales presumably.)

GrouchyKiwi · 17/11/2023 13:37

Fieldofbrokenpromises · 17/11/2023 13:26

How long for though?

Five working days.

inloveandmarried · 17/11/2023 13:39

Just don't respond. The modern way seems to be that everyone else must be responsible apart from the buyers. But that's not how purchasing a house works. Just stay silent.

SaffronSpice · 17/11/2023 13:43

MrsSkylerWhite · 17/11/2023 10:17

There are a lot of CF out there. EA/Surveys always specify that services aren’t tested. You buy as seen.

I’m sure when we last bought we had a time to check these things and if we found a problem we could claim from our sellers. It was pretty short - 24 to 48 hours or something like that.

Iamnotalemming · 17/11/2023 13:58

I bought an expensive city flat and after a day of lugging boxes and unpacking on completion day, went to take a shower and it was broken. Obviously the sellers would have known and just kept quiet. I cursed them and called a plumber the next day but it never occurred to me to send them a bill because I had no right to! I tend to believe that karma comes round for people like this sooner or later and they are not worth my time or energy.

GasPanic · 17/11/2023 13:59

You say you didn't use the heating all summer ?

So when you filled out the conveyancing form saying the boiler was in good condition when did you do that, did you actually test the boiler or not, or just fill it out based on your knowledge that it was working last winter ?

TBH if you said the boiler was in good shape when it actually wasn't and they have an engineer willing to say it has been broken a long time before the sale completed (when you filled out the form) I think they have a strong claim. If you said it was in good working order but actually didn't know because you didn't test it then I would find in their favour.

Houses are not "sold as seen". They are sold as described. If you made an error in describing it in the conveyancing document that's fine, but in my opinion you are then responsible for correcting it.

IANAL.

ReadingSoManyThreads · 17/11/2023 14:03

Not your problem @Nenanena . If they needed to know the exact condition of the boiler whilst conveyancing was taking place, then they could have arranged a service or requested you to have one done. They didn't, so tough. I also bought a house and two weeks later the boiler blew up. I replaced it, didn't even occur to me to contact the previous owner. Bought another house and then despite the EA telling me it was all up to date with services, yet failed to supply me with the paperwork that I repeatedly asked for, found out after completion that the boiler needed £650 worth of repairs. Yes, I was completely fucked off, because the EA told me it was all serviced, but I didn't go chasing the previous owner to pay for it. If he had any intention of paying for it, he'd have fixed it himself prior to selling the house.

Don't pay them a penny, shit happens, they're just being entitled. It's their property now, they own it and it's their responsibility. Plus, they'd not get anyone independent to state that it absolutely happened prior to the sale.

whirlyhead · 17/11/2023 14:08

I just sold a house and spent £1000 in the month before completion fixing things including replacing a shower. I couldn’t have sold it in good conscience knowing things were broken.

Nenanena · 17/11/2023 14:13

We had the boiler serviced in early spring. Put it on the market late spring. Declared that all was in good working order because of course we believed it was. Heating worked fine and then switched it off for summer. I think there was a part - according to what we’ve heard - that would have been deteriorating for some time. But obviously we wouldn’t have been monitoring the condition of it. Clearly reached tipping point when they wanted the heating back on. I think from the vast majority of replies we are definitely not being unreasonable!

We even fixed a mildly dripping bathroom tap for them several weeks before the sale at around 100 quid’s expense. Because we’re nice. So there.

OP posts:
Parky04 · 17/11/2023 14:16

LittleBearPad · 17/11/2023 10:38

Who in earth thinks OP is being unreasonable!

I do. I would have checked the heating was working before I moved. But then I am considerate of others.

TotalOverhaul · 17/11/2023 14:16

Bloatstoat · 17/11/2023 10:35

I've clearly missed out here - a few weeks after we moved in we had a leak in the back of the house where it had been extended which cost thousands. Nothing was picked up on the survey but I suspect the sellers must have known there was an issue as the wall affected had been recently painted. If only I had thought to contact the seller and demand a refund!

I agree OP, peak CF!

That's the kind of issue where I really think you should have the right to challenge the surveyor but I know it's not common practice to do so and the surveys are worded to slither out of any legal obligations.

Cheeseandquackers21 · 17/11/2023 14:18

I know right! He sounds forgetful, not greedy.

Smugandproud · 17/11/2023 14:21

When we sold our house we knew the boiler was 17 years old and so we agreed the price and provided the up to date service report but we reiterated that if the boiler did fail after completion we would not be held responsible.
The buyers accepted this.

Pezdeoro41 · 17/11/2023 14:22

If this is just a deteriorating part, and they didn’t discover it until weeks in, then for all anyone knows it could have gone post move-in.

Smugandproud · 17/11/2023 14:24

TotalOverhaul · 17/11/2023 14:16

That's the kind of issue where I really think you should have the right to challenge the surveyor but I know it's not common practice to do so and the surveys are worded to slither out of any legal obligations.

We once bought a house and discovered asbestos throughout the heating system.
Our surveyor had commented that the large heating pipe was well insulated - that phrase cost him £15 k when sued him!

Pezdeoro41 · 17/11/2023 14:25

whirlyhead · 17/11/2023 14:08

I just sold a house and spent £1000 in the month before completion fixing things including replacing a shower. I couldn’t have sold it in good conscience knowing things were broken.

Same, but OP didn’t do that.

Hibiscrubbed · 17/11/2023 14:32

Parky04 · 17/11/2023 14:16

I do. I would have checked the heating was working before I moved. But then I am considerate of others.

It was working and it had been serviced, you complete goon. 😂

OhComeOnFFS · 17/11/2023 14:41

Someone I know has just moved into a new place and after a few days noticed an odd smell. It was linked to the fuse box. They called an electrician and were told it was really dangerous and could have caused a fire. They had a full survey but nothing was mentioned about this - the electrician said it was immediately obvious to him.

Can they make any claim from the surveyor?

MintJulia · 17/11/2023 14:50

There's always another CF out there.

Three months after I sold my last house, the buyers solicitor sent me a bill for £1500 for clearing the wood shed. WTF !!

It was filled with wood for the log burner. They decided they didn't want it, so they thought they'd threaten me with court via a solicitor's letter. Thankfully I'd read the contract and it had a clause saying all fuel must be left - it was mainly referring to the oil in the oil tank - but I pointed out that logs are fuel and I had simply done as instructed in the contract. So no I wouldn't be paying £1500.

Never heard another peep out of them. 😎 Honestly, some people are just cheap!!

IslandsInTheSunshine · 17/11/2023 14:59

You say you hadn't used the heating as it was summer.

Depending on the system for your hot water and heating, is it the boiler that heats the hot water? Or is the fault something that only affects the radiators?

From their perspective they may think the hot water and heating systems are linked and could be accusing you of not highlighting an issue you knew was there.

What do you think?

EssexMan55 · 17/11/2023 15:03

one of the questions on the sellers questionnaire is whether the central heating works. If you said "yes", and it does not - then you are liable. Won't matter whether you checked it or not. Should have said "don't know" if you didn't check it.

Twiglets1 · 17/11/2023 15:22

They are bat shit crazy.

Luckily I've never experienced this but honestly, what a joke.

Puzzledandpissedoff · 17/11/2023 15:52

HappyHamsters · 17/11/2023 12:17

Don't estate agents usually add the clause not tested in their particulars

I think it's surveyors who include this phrase, but regardless, the EA include something along the lines of "no part of these particulars form any part of a contract" - in other words don't believe the blurb but get it checked against the seller's legal declaration instead

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