To think her attitude stunk?

[takingstepss]

Went into branch today to get a print of of my statement (needed for new job) and I got told to go to the desk.

Which I did and then the woman serving me was like “we don’t do that at this desk, I’ll do it for you just this time but next time just remember” “I was told to come to this desk?” “Like I said we don’t do it here, like can’t you just use your app and transfer it?”

There was a printer right next to her and she did print it off. I just don’t think such a simple request, needed so much attitude? Honestly her voice is full of annoyance.

From the DBS Document Guidance information

I have to agree, HR are being unreasonable.

How are HR being unreasonable?

You have no idea what job the OP does, if she does anything requiring a DBS check or other security clearance or works in the finance industry then seeing a bank statement is a perfectly normal request from HR.

That's not what she is saying. Self-service and automation is taking people's jobs. You'd think the cashier might realise that her encouraging customers to do it themselves might threaten her job!

I think some of this shit customer service comes from lockdown, or has got worse since, and customers having to try and read and understand a different system for accessing every shop. Tons of extra rules, queues, traffic lights, stickers, barriers, arrows and staff shouting at customers who didn't get it right in that particular shop.

You can’t get it verified by the branch elsewhere!

They don’t need to see your transactions, you redact those.

HR unreasonable-ness is by insisting on a printed copy of the bank statement when they could have gleaned the same information from a PDF.

That’s very true right now, however this is something that will need to eventually change from the point of view of the employers or whoever is requiring the statement.

It won’t change the banks stance on closing down branches as this is still a transaction that can be done elsewhere as the computer systems only see that a statement has been printed - not that a manual stamp has been put on.

incidentally I did an enhanced DBS check recently and sent off my online bank statement PDF as proof although some pp’s are saying they needed a posted out one so perhaps the DBS are already on with changing their procedure. Hopefully more places will follow to make it easier

I got the 3rd degree when I went in recently to withdraw a large sum of cash that exceeded the amount allowed from a machine.

And this, folks, is why you should carry on having paper statements sent to you. I've mostly had very good service in banks, but one was awful. I had changed address and didn't have the internet on yet, so went into the branch to change my details. The teller couldn't find the address though and asked me crossly "Are you sure that's your address? I think you're wrong, you must live next door ". Okay then...

If it is for a DBS check you cannot use a PDF it has to be the original ... So again how is HR unreasonable for asking for the documentation they legally require?

ok I get your point, I'm not questioning whether or not HR should have the document they need, though what is an 'original'?

A PDF from the bank can be printed by anyone and whether the OP prints it and hands it over, or emails it to HR and they print it, it's the same. It's not like, say, an original degree or qualification certificate which is probably embossed, colour printed, signed in ink etc.

I'm not aware of that many banks that still post out paper statements as the whole world is moving away from paper.

It's not the same though. If you don't get a paper statement posted to you (as many of us don't any more) then any printout must be verified by being stamped and dated by the bank.

You can't just print out your pdf or email it over to your HR as it will not be accepted by agencies such as DBS as there is too much risk of the document being photoshopped/edited. I know because I have literally just been through the process and it explicitly says that documents must be originals - IE direct from the institution - and cannot be printed at home. Even though the bank branch just prints your statement exactly the same wag as you would do at home the difference is that they then stamp, sign and date it which counts as being verifiable.

Ah ok, you mean they want a notarized copy.

I went into our local branch last year to ask for some change, the young guy said to me- “ I’ll do it but only this once” then he asked me why I needed the change
I was tempted to say-it’s none of your business young man, I’ve been a customer here since 1989 , blah, blah but I couldn’t bring myself, I hate sounding like an oldie 🤣
it does drive you mad, the rudeness tho, where’s the customer service? Above and beyond it should be!
good luck in your job !

I had a DBS check in July and they needed a stamped, signed and dated bank statement from the bank. They don’t need your statement info (that can be redacted unless needed for a job in Finance/Fraud etc.) but they will not accept a print out from home or the library as PDFs can be meddled with.

I’ve just been employed by a very large bank and I didn’t have to give them a bank statement as proof of address. They managed to do the identity checks and DBS checks without it. Some businesses sound too old fashioned to do it in a better way.

I’ve never had to give a verified copy of a bank statement for a DBS check. It makes me wonder why some employers are insisting on them?

I don’t understand why people think that online printed statements can be altered but that a bank stamp means it can’t. The branch printed statements are often more like home created ones than anything and you can buy a rubber stamp on Amazon! These are easier to fake than PDF copies…..

I'm sorry, but I find it stange also. I've never been asked for a printout of my bank statement for a job, and if I was asked for one they wouldn't be getting it.

It wasnt her attitude, it is bank policy.
You are supposed to make an appountment to have the bank print out statements and then they will happily print off as many as needed.

You probably provided other documentation instead of a bank statement so it wasn't necessary.

Like I said earlier, depending on the level of DBS you have to show a certain number of documents that show a combination of your Name/DOB/Address. When I did mine I used my passport and driving license but then also needed one more document from the "2b list" to show my current address - it was essentially either a household bill (gas/electric/water), P60 for the current year, bank statement (dated within the last 3 months), a letter from central/local government or a government department (eg council tax letter, benefit/DWP letter) or mortgage statement.

I rent so don't have a mortgage (but my original dated rental agreement is years old so not acceptable as proof of current address); all of my bills and bank statements are paperless in my online accounts; my company doesn't send out physical P60s, they're just in your online employee portal except on request to Head Office which takes weeks; and I could not find my latest council tax statement. So when it came to sourcing the required 3rd document I found that getting a bank statement in branch was the easiest option but other people I work with could just bring in their electric bill as they still receive paper bills.

Don’t get the issue, she was simply pointing out branches do not provide a printing service.

Except they do because it is a service they provide.