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Original poster

Ikeas 10 year warranty

7 replies

ouiouiouioui · 16/10/2023 20:28

I purchased a sofa from ikea and they come with a 10 year warranty. IKEA claim the seats are durable and have been tested 50,000 times with a weight of 100kg.

So imagine my shock after 2 years when the chase sofa has collapsed cushions.

Apparently ikea and everyone else are saying it's "wear and tear".

OP posts:
SaryMhelley · 16/10/2023 22:34

Not ikea but my new sofa has a fantastic guarantee…until you read the small print that says all seat and back cushions must be turned each day.
I envisioned doing it every day and videoing the process so, when I eventually took them to court for not honouring the guarantee, I would have a ‘Aha! Got you!’ moment.
In reality they get turned when I’m practically sitting at a slope because the side I favour has squished too much.

I imagine ikea say theirs have to be shook/fluffed/turned each day or something too to get out of it do they?

Aitrop · 16/10/2023 22:51

I’d always assumed that kind of guarantee wasn’t worth the paper it was written on and it was really just sales “puff”.

KrisAkabusi · 16/10/2023 22:54

I wouldn't expect cushions to be included in a guarantee like that. The frame and structure yes but not cushions.

Original poster
ouiouiouioui · 16/10/2023 22:58

SaryMhelley · 16/10/2023 22:34

Not ikea but my new sofa has a fantastic guarantee…until you read the small print that says all seat and back cushions must be turned each day.
I envisioned doing it every day and videoing the process so, when I eventually took them to court for not honouring the guarantee, I would have a ‘Aha! Got you!’ moment.
In reality they get turned when I’m practically sitting at a slope because the side I favour has squished too much.

I imagine ikea say theirs have to be shook/fluffed/turned each day or something too to get out of it do they?

No it doesn't state that

OP posts:
Original poster
ouiouiouioui · 16/10/2023 22:58

KrisAkabusi · 16/10/2023 22:54

I wouldn't expect cushions to be included in a guarantee like that. The frame and structure yes but not cushions.

It's outlined in the guarantee it is.

OP posts:
Original poster
ouiouiouioui · 16/10/2023 22:59

Cushions

Ikeas 10 year warranty
OP posts:
Original poster
ouiouiouioui · 16/10/2023 23:03

I don't know what's defined as wear and tear , and what's expected for a 10 year warranty etc.

I've asked via my legal insurance and they have been dismissive - so I've asked them to define what's west and tear, how it's determined and why I wouldn't expect my sofa to last 50,000 sittings lol. lol

I wouldn't mind so much but i can't buy the seat cushion separate I don't think.

Ikeas 10 year warranty
Ikeas 10 year warranty
Ikeas 10 year warranty
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