Page 11 | Have you ever dumped an entire trolley of food at a till and walked out?

sunnydaytoday0 · 2023-10-07T18:56:32+00:00

I was in a Lidl store today and a very long queue built up.. and it became apparent that another till was not going to be opened despite the queue getting longer and many of whom had a big trolley load of food. There are no self service tills. I then saw a man walk to the front and dump his entire shopping on the conveyor belt of an adjacent till and stormed out. I'm sure if there was more staff this would've been avoided so it wasn't the fault of the person on the till. I know there is pressure on supermarkets to cut costs, but is this now getting to a tipping point in terms of impacting on customer service? Or is it the case that if you go to a so called 'discounter' type shop then you just have to accept that the service levels will be bit lower which allows them to offer lower prices? Have you ever dumped your shopping at a till and walked out? I thought if the guy wanted to walk out he could, he didn't actually need to go the effort of unloading it all on a belt in a dramatic fashion in front over the worker and then storm out.

Hawkins0009 · 07/10/2023 23:34

Blackandwhitemakesgrey · 07/10/2023 23:28

true, but then it could be debated that with self service and some staff combined people have different options and they can also choose a different supermarket rather than some of the the public thinking its acceptable to spoil products ect

Do you think self service benefits the consumers or the supermarket?

yes there is some debate over allocation of staff from the tills but then they would be doing other duties in the store etc

AlwaysPrettyOnTheInside · 07/10/2023 23:34

Dullardmullard · 07/10/2023 22:59

That’s happening all over with the big chains too the stealing

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Good

Hawkins0009 · 07/10/2023 23:36

AlwaysPrettyOnTheInside · 07/10/2023 23:34

Good

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it could be debated that simplifies the story of humanity, the greedy spoilt it for the rest of humanity

JennyJenny8675309 · 07/10/2023 23:38

JMSA · 07/10/2023 20:13

No, because only an arsehole would do that without good reason.

Oh come off it. A huge queue that is caused by store mismanagement IS a very good reason, as is a child having a huge meltdown.

Hawkins0009 · 07/10/2023 23:40

JennyJenny8675309 · 07/10/2023 23:38

Oh come off it. A huge queue that is caused by store mismanagement IS a very good reason, as is a child having a huge meltdown.

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or customers realizing the tills are busy before actually doing the shopping in x store ? situational awareness of the supermarkets your in helps for a better shopping trip

Blackandwhitemakesgrey · 07/10/2023 23:42

both, if tills are loaded with big trolleys, and someone has say two items then self service is a lot faster

Disagree. It benefits the supermarket. I have never gone through a self service checkout with say two items faster than I would be at a human basket only till.

yes there is some debate over allocation of staff from the tills but then they would be doing other duties in the store etc

Disagree. The allocated checkout staff are fewer in number therefore reducing the headcount in the store. The self service checkouts were not designed to benefit the consumer. They were designed to reduce the supermarkets overheads with little thought for the consumers at all.

And before you counter that the lower overhead costs benefits the consumer, the published profits and cost of living store prices say otherwise.

MangoAF · 07/10/2023 23:43

My mum did in somerfield in about 1989…. The girl scanning our shopping through was talking to her mate behind her and scanned a tin through twice. Mum asked her to stop talking and concentrate on our shopping which the girl did but then a few minutes later rolled her eyes at her mate and mouthed “cow”….. mum upended her bags onto the conveyor belt and walked out. In my 8 year old mind there were thousands of tins rolling on the floor but there were probably actually about ten.

Mum took NO shit:

Hawkins0009 · 07/10/2023 23:46

Blackandwhitemakesgrey · 07/10/2023 23:42

both, if tills are loaded with big trolleys, and someone has say two items then self service is a lot faster

Disagree. It benefits the supermarket. I have never gone through a self service checkout with say two items faster than I would be at a human basket only till.

yes there is some debate over allocation of staff from the tills but then they would be doing other duties in the store etc

Disagree. The allocated checkout staff are fewer in number therefore reducing the headcount in the store. The self service checkouts were not designed to benefit the consumer. They were designed to reduce the supermarkets overheads with little thought for the consumers at all.

And before you counter that the lower overhead costs benefits the consumer, the published profits and cost of living store prices say otherwise.

and your sources for your information about the self service tills purpose ?

Floooooof · 07/10/2023 23:48

Blackandwhitemakesgrey · 07/10/2023 22:32

Not to mention creating an onerous job for low paid retail staff

At least two different people who have worked in supermarkets have said emptying trolleys was a nicer task than serving customers and stacking shelves.

In fact maybe we can all help give supermarket staff a break during their day by leaving more trolleys around!

Please don't do this. I'm sure they see it as a nice break from their usual activities, but at least at our store we are actually very over stretched and working on very tight staffing quotas. I'm sure their shift leaders would give you a different view entirely.

Hawkins0009 · 07/10/2023 23:49

Blackandwhitemakesgrey · 07/10/2023 23:42

both, if tills are loaded with big trolleys, and someone has say two items then self service is a lot faster

Disagree. It benefits the supermarket. I have never gone through a self service checkout with say two items faster than I would be at a human basket only till.

yes there is some debate over allocation of staff from the tills but then they would be doing other duties in the store etc

Disagree. The allocated checkout staff are fewer in number therefore reducing the headcount in the store. The self service checkouts were not designed to benefit the consumer. They were designed to reduce the supermarkets overheads with little thought for the consumers at all.

And before you counter that the lower overhead costs benefits the consumer, the published profits and cost of living store prices say otherwise.

plus i was thinking of a large shopping trolley on a staffed till vs two items on a self service till, self service is quicker if no ques at self service

Rosebel · 07/10/2023 23:49

Not done this myself but have seen customers doing this when I worked at Asda.
I remember one man demanding I opened a till for him at 9:45 on Sunday, despite the fact another member of staff had just told him it was browsing only until 10. He was incredibly rude.
He then approached me again at 10 and demanded I put his shopping through. I took too much pleasure in telling him I couldn't because I had finished my shift and I was a member of the home shopping team and not till trained. He dumped his basket at my feet and walked out.
I don't get it. He was so desperate for his shopping he wanted it 15 minutes early but wouldn't queue at one of the tills that were open (and mostly empty).

Nat6999 · 07/10/2023 23:50

I did it once one Christmas in Sainsbury's after getting to the checkout with my entire food shop & some crockery, the checkout assistant first refused to provide any protective wrapping for the crockeryv& then to change some £20 notes for £10 notes for children's money note gifts. I walked out & have never shopped at Sainsbury's again. I reached out to the CEO on Social Media, told him what had happened & was given £50 of nectar points, he said that the assistant would be disciplined & should have wrapped my crockery & changed my notes.

Blackandwhitemakesgrey · 07/10/2023 23:55

Hawkins0009 · 07/10/2023 23:46

and your sources for your information about the self service tills purpose ?

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Are you a retail manager by any chance :) Making customers do unpaid work for you. My 'source' is having a business background but here you go if you are unable to do your own research. https://edition.cnn.com/2022/07/09/business/self-checkout-retail/index.html

Nobody likes self-checkout. Here's why it's everywhere | CNN Business

Why has this problematic, unloved technology taken over retail?

https://edition.cnn.com/2022/07/09/business/self-checkout-retail/index.html

KnottyKnitting · 07/10/2023 23:56

Recently in a Morrisons at St Peters Port on Guernsey.

They had just had a delivery and the last item I needed was at the top of the wire container in the shop waiting to be unpacked. The lady at the till said to ask the " man over there"

I went over to him and said politely " excuse me can you get x from there for me." He walked away straight past me appearing to ignore me. Assuming he maybe had a hearing loss as he would definitely have heard me, I followed and asked again. " I am not unpacking that lot- come back in 20 minutes" The item I wanted was right at the top- all he had to do was unlock it. So my initial thought that he was rude was correct...

I dumped the basket at his feet and walked out.

Wrinklefree · 07/10/2023 23:58

Yes, sometimes I go shopping early morning after my night shift, on occasion no tills are open and they expect you to use self check out, no way am I doing that whilst half asleep.

Floooooof · 07/10/2023 23:58

Hawkins0009 · 07/10/2023 23:34

yes there is some debate over allocation of staff from the tills but then they would be doing other duties in the store etc

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Im sorry but if you believe that, then you'll believe anything

Heartofglass12345 · 07/10/2023 23:58

My sister did, she was about 30 and got asked for ID for alcohol in Asda. She didn't have a driving licence with a photo and only had a proof of age card which they wouldn't accept.
She left all her stuff on the til and walked out

justasking111 · 08/10/2023 00:16

My DIL got asked for ID recently, she's 36.

XenoBitch · 08/10/2023 00:19

Heartofglass12345 · 07/10/2023 23:58

My sister did, she was about 30 and got asked for ID for alcohol in Asda. She didn't have a driving licence with a photo and only had a proof of age card which they wouldn't accept.
She left all her stuff on the til and walked out

Well, maybe the cashier thought your sister looked underage. If they are not certain, then it is better to ask for ID, as otherwise they can get into huge trouble.
I still get IDd on occasion and I am early 40s. I laugh it off.

Hawkins0009 · 08/10/2023 00:22

Blackandwhitemakesgrey · 07/10/2023 23:55

Are you a retail manager by any chance :) Making customers do unpaid work for you. My 'source' is having a business background but here you go if you are unable to do your own research. https://edition.cnn.com/2022/07/09/business/self-checkout-retail/index.html

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a very bias, and self serving article.

Hawkins0009 · 08/10/2023 00:23

Floooooof · 07/10/2023 23:58

Im sorry but if you believe that, then you'll believe anything

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and without proof and when assumption takes over, people believe anything

everetting · 08/10/2023 00:27

So many businesses seem to be treating the customer so badly. I no longer shop at Asda because of the long queues at checkouts. I am not putting a trolley of food through self checkout.

Emmalin · 08/10/2023 00:31

A couple of times when on lunch break and needing to get back to work. I stopped going in that particular Sainsbury's in the end as they never had enough checkouts open and the self service queue was always horrendous.

Blackandwhitemakesgrey · 08/10/2023 00:39

Hawkins0009 · 08/10/2023 00:23

and without proof and when assumption takes over, people believe anything

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There is so much published information on this. Do your own fact finding.

Lets make it easier. Do you think that supermarket costs for a human being to scan and bag a consumer's goods costs more or less than having the consumer scan and bag their own goods?

Emmalin · 08/10/2023 00:41

On the flip side, in that particular Sainsbury, one time I did make it through self checkout and I saw the most audacious shoplift I've ever witnessed - much more full on than even the raiders that frequent the co op near me.

A birdlike apple cheeked old dear was putting a massive shop through and it kept giving her "please remove the last item", "please wait for the assistant to help you" etc, multiple times. She had to wait a long time on each occasion for an assistant (I was in the massive self service queue so saw it all as I edged slowly forwards.)

In the end she'd obviously just had enough with the fucking thing and literally scooped up all the rest of the shopping onto the packing area. Of course the bastard thing went nuts, blaring please remove the last item, lights and beeps and so on. The assistant came along and swiped his card to stop the error message for the poor frail old lady who then packed up a good £50-60 of free stuff and tottered out to get on with her day.