Have you ever dumped an entire trolley of food at a till and walked out?

[sunnydaytoday0]

I was in a Lidl store today and a very long queue built up.. and it became apparent that another till was not going to be opened despite the queue getting longer and many of whom had a big trolley load of food. There are no self service tills.

I then saw a man walk to the front and dump his entire shopping on the conveyor belt of an adjacent till and stormed out.

I'm sure if there was more staff this would've been avoided so it wasn't the fault of the person on the till. I know there is pressure on supermarkets to cut costs, but is this now getting to a tipping point in terms of impacting on customer service? Or is it the case that if you go to a so called 'discounter' type shop then you just have to accept that the service levels will be bit lower which allows them to offer lower prices?

Have you ever dumped your shopping at a till and walked out? I thought if the guy wanted to walk out he could, he didn't actually need to go the effort of unloading it all on a belt in a dramatic fashion in front over the worker and then storm out.

so why not just leave the wine but get the rest ?

sometimes it would be nice if the public realizes this

Have you read about Zara's fast fashion ethics? It wouldn't surprise me at all if they did go into the bin along with all their returned and unsold clothes. I realise the irony of saying that because I care more about buying cheap clothes for my kids than I do about fast fashion.

I call it the Australian model. In the 1990s I worked in. Then managed call centres. We tried to anwer every call in 20 seconds. I'm Australia they believe that you can answer most calls, and the rest will call back. This had spread to other businesses...So we need to day say to supermarket managers, I'm leaving. Aldi.Lidl have check outs I can use

Not to mention creating an onerous job for low paid retail staff

At least two different people who have worked in supermarkets have said emptying trolleys was a nicer task than serving customers and stacking shelves.

In fact maybe we can all help give supermarket staff a break during their day by leaving more trolleys around!

Our local Lidl is terrible for not opening enough tills. I now call
out to a member of staff (usually milling around) and ask them if they can open another till.

I regularly shop at Lidl and never have this problem, you usually do have to queue but it doesn’t take long. All the ones I go to also have self checkouts though.

My local Sainsbury’s is another story - they take £££ off of customers, yet the queues are way worse and don’t get me started on their incompetent self-checkout machines.

TBH I think Lidl are just about the only supermarket that have got it right.

In fairness, she's meant to check the goods off with the corresponding coupons. My heart used to sink when people handed me coupons at the end. You could get in trouble later if people pulled a fast one, so yes they were often refused. Goods that weren't sold in store you'd accepted coupons against were a particular problem. I'd've gladly put the shopping back, as soul-destroying as putting someone abandoned trolley was.

I have to admit, as a customer, my heart sinks when someone ahead of me at the till pulls out a sheaf of coupons. Or a bag of loose change. Wouldn't abandon my shop, though - I tell myself one day in the future it might be me fishing around for coppers and coupons to afford my groceries

Aldi when the staff were incredibly rude, ableist and accused me of lying when I tried (calmly and politely) to tell them there was a note about us in their office, explaining my DD's accessibility needs.

We weren't impacting anyone else (my autistic child is largely mute so very quiet), they were in breach of their own policies, and just didn't want "people like us".

So I left it. I've not been back since. I doubt they care, but I won't.

I used to shop in Aldi last thing at night, around 9.40pm when on the way home from work. It was lovely and quiet, but the Staff weren't happy as they were trying to finish off cleaning etc. Often had to wait of an assistant to come out of the staff office or finish sweeping up.
Never walked out because they are so busy in there.. and the security guard was by the door 😂

I left a full trolley at the till in Lidl once. The customer in front of me dropped a bottle of red wine and it went everywhere. The staff thought it was hilarious and were taking ages to clean it up. No other tills were open. Got sick of waiting.

I’ve also had to leave a basket at the till in Tesco. I felt faint while I was stood in the queue and needed to get outside for fresh air. My mum was in the store as well though so I phoned her and she went to find it.

I was once Christmas shopping in Next and left a few pairs of socks st the till because the staff stood chatting instead of coming to take payment.

You know what would be nice? What would be nice is if supermarkets stopped cutting back on checkout staff.

That’s happening all over with the big chains too the stealing

Haven’t read the thread, but maybe he was about to shit his pants?

It doesn't bother me anyway. They were never working properly 😂

Sounds more like a twatty impatient man than a 'current state of affairs' type situation.

I used to work in McDonald's and watched a man have a full blown tantrum because he'd ordered his food and there were no tables available. He then demanded a take away bag and began angrily bagging up his food, but managed to miss the bag when chucking his burger in and threw it straight on the floor. The flounce was epic.

Being unable to wait in a queue is one of the questions on the ADHD assessment.

This guy had rage and behaved badly for whatever reason. Not justified.

Yes, in Sainsbury’s, it was clear that they didn’t want to open a human till and wanted everyone to go through the self service. I was furious at the suggestion that I went through with tonnes of shopping through a basket self service and there was no one to scan it through properly.

1. I am not your employee
2. I had a tonne of shopping
3. My shop was not at a bargain price or discounted so I resent paying full price and some for crap non existent service 😡
4. I have shares in this shit show. I went to Aldi instead.

true, but then it could be debated that with self service and some staff combined people have different options and they can also choose a different supermarket rather than some of the the public thinking its acceptable to spoil products ect

Some years ago, pre-Brexit. In Italy.

We were self catering and had a small trolley full.

It all went through the till and about to pay with a card. ‘We need to see your passport’. We didn’t have passport with us. No one else asked for passports.

Supervisor came. Just repeated that they needed to see passport. No real explanation as to why.

We walked out. Other foodshops were available.

Never asked for passport in any other shops.

true, but then it could be debated that with self service and some staff combined people have different options and they can also choose a different supermarket rather than some of the the public thinking its acceptable to spoil products ect

Do you think self service benefits the consumers or the supermarket?

I abandoned my full basket at the till in Morrisons once, a few years ago.

I got to the tills and there were no cashiers, only self service so I dropped the basket and walked out in protest for people's jobs.

How pompous are you?”I have shares”

both, if tills are loaded with big trolleys, and someone has say two items then self service is a lot faster