I have been thinking about this for the MST five days. Last Friday I called about my daughter (5) blood test results. I had called earlier last week and they weren’t back. No issue, I said I would call later in the week. I then called on the Friday, as soon as I said I was calling about my daughter’s test results (didn’t even specify blood test), the receptionist said it was back and all normal. It wasn’t until after I hung up that I realised they hadn’t even asked my name or DD’s name. A similar thing happened when I went to the gp’s for something around a month ago and I had to leave a urine sample. I came in with it and explained to the receptionist (a different one to last Friday) that the gp had said they would label it. She was very polite and said that’s fine, took it off me and I said don’t you need my name? She said no she knew who I was. I do live in a remote area but we are still a population of 2,500 people so it’s hardly tiny! I have only lived her 2 years and been to the doctors maybe twice myself and 4 times for DD. I think this is weird? And I also worry about confidentiality they they do not confirm details? Is this stuff normal?