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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

School refusing to provide translator

765 replies

CapturedLeprechaun · 27/09/2023 22:19

I'm on the Governing body for a school with a really high proportion of kids with English as a second language. It's over 80% of their pupils. Many of the parents speak little or no English at all. There are some families who have been here 5+ years where one or both parents speak no English at all still, and even a "your child has no PE kit, they need to wear their PE kit on Mondays and Wednesdays" wouldn't be understood.

The school always use translators for meetings with parents - either a staff member who speaks that language who is available, or else they have a telephone translator service that they pay for, so the phone is on loudspeaker and a translator translates the conversation.

This is done for all parents evenings/ attendance meetings/ SENCO meetings etc for parents who don't speak or understand English.

Important letters like school trips/consent forms are provided translated in the three most common languages spoken.

The school offers English classes to parents, one held in the school one morning a week in the hall, one held in the evening each week.

School has now said translators will only be provided to parents whose children have been at the school for less than a year. If your child has been at the school for more than a year and you are unable to understand English, no translator will be provided, due to staff shortages and costs, and you have to bring a friend/family member who can translate. Letters will only be provided in English, and parents can use the translate feature on google if they need to.

On the face of this, does this seem a reasonable decision? The head has announced this and I don't know why it doesn't sit right with me, and I can't really articulate why. It has a lot of support from the English speaking parents, but it feels... divisive, I guess? And most likely children who will suffer. Currently trying to weigh up whether this is something I should raise, or accept this is a reasonable step for the school to take.

OP posts:
AuxArmesCitoyens · 28/09/2023 15:07

LadyWithLapdog · 28/09/2023 13:25

Slight derail but why is it £120-£150 ph for translation? Someone is making a lot of money out of this. It can’t be both so easy that a 7 year old can translate for his parents, and so specialised you need to pay more than a surgeon.

Because it's quite a specialised skill to do it properly, despite what you might think.

RedToothBrush · 28/09/2023 15:08

Totally agree that anyone here should learn English.

However in practice it is easier said than done.

The local Ukrainians had a massive problem getting proper lessons. They weren't funded by government.

If they went onto universal credit they were automatically put on a compulsory course - but only if they were lucky and got a space - and they had to travel by bus to get there. And then it was stupid because there was no assessment of the level of English they were at so lots of them found themselves on a course which was too basic for them (and this blocking spaces for others who needed that course). They didn't learn anything.

Then if they got a job (which they were supposed to keep looking for due to universal credit) then immediately had to stop the course if it clashes with their job!

There weren't free classes available in the evenings. There were paid for ones but you had to travel by bus to get to them. And the last bus went before they finished. If you were on minimum wage, how could you afford the class, the bus and a taxi back?

This didn't take into account people who couldn't attend the classes because they had small children either - which was many of the Ukrainians did.

But I also think £150 a time for a translator is ridiculous. The schools / government would be better investing in free very localised lessons with childcare as part of that in the evenings instead of paying for constant translation. Just to improve accessibility. It would be money better spent.

My experience of trying to help Ukrainians learn English led me to the conclusion that we aren't set up to facilitate people learning English. And then we complain that they don't.

As a rule our attitude to languages and learning them in this country is appalling. It could be argued that an 'unwillingnrss' to learn is indeed integrating into British society because that's what we do ourselves...

inamarina · 28/09/2023 15:09

Ffsnotaconference · 28/09/2023 14:59

I am concerned how casually people say ‘women in some cultures aren’t allowed to learn English’

So it’s imperative to the child that the parents understand what’s happening and can communicate with the school. It’s detrimental to the child of the parent can communicate.

You know women, living in the UK, are routinely stopped from learning how to communicate meaning their children are very disadvantaged

Not being able to communicate makes women far more vulnerable

Those families are known to the schools and other professionals involved

and the solution is that the school should pay for a translator?

Rather than looking at why there’s a large amount of men abusing their wives and disadvantaging their children, in these communities?

This keeps being mentioned as one of the biggest reasons to keep the translators. So I assume it’s happening a lot in non English communities? Why isn’t that being tackled?

Couldn’t agree more.
I find it baffling how casually people mention that some women probably just aren’t allowed to learn English.
In my eyes it’s abuse and it makes those women so vulnerable. Hiring an interpreter doesn’t solve the actual issue here.

Dorisbonson · 28/09/2023 15:09

Flopsythebunny · 28/09/2023 07:04

This is one of the reasons that so many economic migrants want to come here. We are seen as a soft touch.

I'm working in the gulf at the moment. Countries here have no benefits system, no schools or hospitals - everything has to be paid for but there are no taxes and millions of people are moving in from all over. They arrest beggars and put them on a plane back to their home country. If they have multiple beggars from one town, they won't issue visas for entry to anyone from that town.

You can't live here unless you pass chest X rays, blood tests and hand over your finger prints.

It's the safest place I've ever been. I can walk around at 1am by myself and feel totally safe.

Seriously tempting to not go back to the UK in the long term.

NowWhattt · 28/09/2023 15:09

paulfoel · 28/09/2023 14:18

seems fair to me - learn the language of the country you live in.

Agree with this

Spinet · 28/09/2023 15:14

Dorisbonson · 28/09/2023 15:09

I'm working in the gulf at the moment. Countries here have no benefits system, no schools or hospitals - everything has to be paid for but there are no taxes and millions of people are moving in from all over. They arrest beggars and put them on a plane back to their home country. If they have multiple beggars from one town, they won't issue visas for entry to anyone from that town.

You can't live here unless you pass chest X rays, blood tests and hand over your finger prints.

It's the safest place I've ever been. I can walk around at 1am by myself and feel totally safe.

Seriously tempting to not go back to the UK in the long term.

Are you living in a luxurious high rise block of flats by any chance? Better ask yourself who built it, how much they were paid, how many of them were injured while working and weren't able to pay medical bills, and how many died building it, and where they are now if you think you're living in utopia.

Spinet · 28/09/2023 15:15

Dorisbonson · 28/09/2023 15:09

I'm working in the gulf at the moment. Countries here have no benefits system, no schools or hospitals - everything has to be paid for but there are no taxes and millions of people are moving in from all over. They arrest beggars and put them on a plane back to their home country. If they have multiple beggars from one town, they won't issue visas for entry to anyone from that town.

You can't live here unless you pass chest X rays, blood tests and hand over your finger prints.

It's the safest place I've ever been. I can walk around at 1am by myself and feel totally safe.

Seriously tempting to not go back to the UK in the long term.

Also... have you learned the language?

BlackeyedSusan · 28/09/2023 15:16

PurpleRadish · 27/09/2023 22:33

I think it's fine. They should learn English.

How much French or German did you learn in one year at school? Enough to understand complicated SEN meetings?

I think there is somewhere between not learning any native language (English expats in Spain for example) and still not being able to communicate effectively after one year. And yes there is the need to discuss funding sources, but it is not as simple as saying just learn English.

MentholLoad · 28/09/2023 15:17

inamarina · 28/09/2023 15:09

Couldn’t agree more.
I find it baffling how casually people mention that some women probably just aren’t allowed to learn English.
In my eyes it’s abuse and it makes those women so vulnerable. Hiring an interpreter doesn’t solve the actual issue here.

removing the translator's isolates them further

inamarina · 28/09/2023 15:20

JenM31 · 28/09/2023 14:38

I can see why they would need to do it due to costs etc, but I do agree it’s not very inclusive for those who don’t speak English. My job involves working with schools and families in central London where British kids are the minority in the schools. The parents don’t always learn English because they don’t need to in their community because mostly where they’d spend time everyone would speak their language, e.g Arabic. A lot of women in these families aren’t allowed to learn English even if they want to as the culture is that they stay home and look after the children and the home, so often the husbands don’t allow them to go off to English lessons if even they’re free.

The parents don’t always learn English because they don’t need to in their community because mostly where they’d spend time everyone would speak their language

But they do need English, as the school issue described by OP shows. Either English or interpreters.
I am an immigrant myself and I know the type of community living you describe, where people manage to navigate everything in their own language without needing to learn the local one.
I just don’t think it’s right, not long term.
I’m sure it can be helpful and reassuring for new arrivals, but at some point it’s important to at least try to integrate.

KatieB55 · 28/09/2023 15:34

I lived abroad and children went to local schools. We all learnt the language. No translators available in schools, hospitals, GPs or local government offices. We were there for a fixed term but expected to speak the language.

Noodles1234 · 28/09/2023 15:34

I would agree with the school, it would be a lovely thing of course, but schools have to constantly prioritise and even companies use google translate.

SomeCatFromJapan · 28/09/2023 15:35

Also... have you learned the language?

Tbf the language in places like Dubai is pretty much English - UAE citizens are only about 15% of the population and English is the common language so it's genuinely hard to actually practice convesational Arabic on a day to day basis.

That being said, if I were going to live there long-term I'd still attempt to learn it.

Seagrassbasket · 28/09/2023 15:36

Ffsnotaconference · 28/09/2023 14:59

I am concerned how casually people say ‘women in some cultures aren’t allowed to learn English’

So it’s imperative to the child that the parents understand what’s happening and can communicate with the school. It’s detrimental to the child of the parent can communicate.

You know women, living in the UK, are routinely stopped from learning how to communicate meaning their children are very disadvantaged

Not being able to communicate makes women far more vulnerable

Those families are known to the schools and other professionals involved

and the solution is that the school should pay for a translator?

Rather than looking at why there’s a large amount of men abusing their wives and disadvantaging their children, in these communities?

This keeps being mentioned as one of the biggest reasons to keep the translators. So I assume it’s happening a lot in non English communities? Why isn’t that being tackled?

Because to ‘tackle it’ would undoubtedly lead to accusations of racism and xenophobia.

See also: the Rotherham grooming gang fiasco.

It’s too difficult and no one will try because, not unreasonably, they’re not willing to risk their own careers and lives for it.

MentholLoad · 28/09/2023 15:43

Seagrassbasket · 28/09/2023 15:36

Because to ‘tackle it’ would undoubtedly lead to accusations of racism and xenophobia.

See also: the Rotherham grooming gang fiasco.

It’s too difficult and no one will try because, not unreasonably, they’re not willing to risk their own careers and lives for it.

what are you on about? loads of people are working to 'tackle' it. EFFECTIVELY. It won't be tackled by with holding translated school letters

BarelyCoping123 · 28/09/2023 15:53

I agree with the school's decision.

Kendodd · 28/09/2023 15:55

AuxArmesCitoyens · 28/09/2023 15:06

Yes there are colleges and lycées with international sections all over France with teaching paetly in English or other languages. Maonly in big cities for obvious reasons but not always. There are also perapatetic teachers and special classes for students who arrive speaking no French. And as I say, my school's PTA communicates with parents in Frrnch and English, though the school comms are all French.

I have a French friend who is a secondary school science teacher at a school in France. Some of the older years have their science classes taught in English. This is nothing to do with inability to speak French though, almost all the students are French. It's partly to prepare them for science at university, where they will need English and partly to cement English learning.

Kendodd · 28/09/2023 16:01

RedToothBrush · 28/09/2023 15:08

Totally agree that anyone here should learn English.

However in practice it is easier said than done.

The local Ukrainians had a massive problem getting proper lessons. They weren't funded by government.

If they went onto universal credit they were automatically put on a compulsory course - but only if they were lucky and got a space - and they had to travel by bus to get there. And then it was stupid because there was no assessment of the level of English they were at so lots of them found themselves on a course which was too basic for them (and this blocking spaces for others who needed that course). They didn't learn anything.

Then if they got a job (which they were supposed to keep looking for due to universal credit) then immediately had to stop the course if it clashes with their job!

There weren't free classes available in the evenings. There were paid for ones but you had to travel by bus to get to them. And the last bus went before they finished. If you were on minimum wage, how could you afford the class, the bus and a taxi back?

This didn't take into account people who couldn't attend the classes because they had small children either - which was many of the Ukrainians did.

But I also think £150 a time for a translator is ridiculous. The schools / government would be better investing in free very localised lessons with childcare as part of that in the evenings instead of paying for constant translation. Just to improve accessibility. It would be money better spent.

My experience of trying to help Ukrainians learn English led me to the conclusion that we aren't set up to facilitate people learning English. And then we complain that they don't.

As a rule our attitude to languages and learning them in this country is appalling. It could be argued that an 'unwillingnrss' to learn is indeed integrating into British society because that's what we do ourselves...

They might have difficulty accessing free English lessons, but it has never been easier to learn English, or any other language you care to name, than it is now. There are loads of free resources available online.

HonoriaLucastaDelagardie · 28/09/2023 16:16

How much French or German did you learn in one year at school?

There's a difference between two or three lessons a week delivered by a non-native speaker, not even over a full calendar year, and living in the country where you see the language all around you (going to the supermarket, you see the words for basic foodstuffs), hear it spoken all around you, and can engage in conversation with people who speak the language.

I was on holiday in Wales this summer. Even in a week, if one pays attention to signs and announcements in Welsh, one begins to acquire a vocabulary. We weren't in a predominantly Welsh speaking area, so didn't hear Welsh spoken very much.

How do people who don't understand English know how to apply for a school place, and know where and when to turn up for the first day?

Gothambutnotahamster · 28/09/2023 16:26

TrudyProud · 28/09/2023 14:01

@Gothambutnotahamster but they/we/Brits are given allowances and favours- that's my point. We accept it but draw some arbitrary line with reciprocating

@GingerTulip than you for saying this. I made this point about brits I worked with living in SE Asia. Your experience of not speaking a local language despite living abroad for years is similar to most of my ex colleagues.
I moved younger so was more enthusiastic to learn (and had more time plus was social etc) so I did but many didn't after years. Despite their kids having conversational knowledge of at least one local language

I've never said I think it should be accepted. It's extremely poor form for people to move abroad and not at least try integrate - whoever / whichever direction the move is in. They should be trying to integrate, not expecting all public services to fund their lack of local language skills.

jazzyfips · 28/09/2023 16:37

I agree with this. We have similar and it costs a fortune. A line need to be drawn somewhere and a year and the offer of English classes is a good one. European countries do not offer this and any translation required is funded by the parents, not the school.

Ffsnotaconference · 28/09/2023 16:43

MentholLoad · 28/09/2023 15:43

what are you on about? loads of people are working to 'tackle' it. EFFECTIVELY. It won't be tackled by with holding translated school letters

And providing translated letters or a translator isn’t helping either.

Do you believe these abused women are a recent phenomenon? I am not British but grew up here and can promise this has been going on for years. Has it got much better?

Tartareistasty · 28/09/2023 16:52

usernamealreadytaken · 28/09/2023 14:17

OP already quoted the number of FSM

Fsm was extended to people with no recourse to public funds afaik

Tartareistasty · 28/09/2023 16:54

Can I just point out that
Translator - written word
Interpreter - spoken word
Quite difference in skills needed there

usernamealreadytaken · 28/09/2023 16:57

Tartareistasty · 28/09/2023 16:52

Fsm was extended to people with no recourse to public funds afaik

So now we’re assuming that people who cannot speak English are able to work and earn enough to support a family, paying London rental prices, with no assistance from low or no wage benefits? Bit of a reach…

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