Holiday let not returning key deposit

9 replies

SunSeaSand55 · 12/09/2023 22:27

Stayed in a independent private rental booked direct with the owner in Soain in August. Paid via PayPal using my credit card. The payment included a deposit of £125 and clearly states you get this back within 14 days once the keys have been posted back. I did this immediately and followed up a few days later to make sure the owner had received them. He told me he was away on holiday but would let me know when he returned. This was around 2 weeks ago.
I emailed again and it was answered a few days later saying yes they had the keys and would sort out the deposit. This was several days ago. I emailed again reiterating to let me know when he transfers the refund so I can sort my credit card bill out which is due imminently. I've had no response. I have emailed yet again stating it's now been over 3 weeks and I need the money. No response again.
What do I do now? Raise a claim with the credit card company? I have a paper trail of all correspondence.

OP posts:

gravitytester · 12/09/2023 22:31

If you paid via PayPal I would just open a dispute and include the screenshots.

WhatWouldTheDoctorDo · 12/09/2023 22:32

I would email them to advise you are contacting your credit card company to raise a chargeback. Give them 24 hours to reimburse you?

Youthinkyoureuniqueyourejustastatistic · 12/09/2023 22:33

WhatWouldTheDoctorDo · 12/09/2023 22:32

I would email them to advise you are contacting your credit card company to raise a chargeback. Give them 24 hours to reimburse you?

This.
Hopefully they pay within 24hrs and it’ll save you some effort.

Caroparo52 · 12/09/2023 22:35

Bad form on part of owners to be so slack. I`m sure it will happen as they have acknowledged you and stated they are away.

Original poster

SunSeaSand55 · 12/09/2023 22:50

They were back several days ago and even on holiday you can do online banking!

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zusje · 12/09/2023 23:39

Go through Paypal by raising a dispute. Add screenshots from all emails/texts you've had. It can take up to 2 weeks, but you should get your money back.

Original poster

SunSeaSand55 · 13/09/2023 06:45

I can't find the transaction on my PayPal activity. It's odd. Like it didn't happen. My account is linked to a debit card not my credit card. He had to send me a different link to pay that way as the original link didn't work. The payment only shows on my credit card account.

OP posts:

AndAllOurYesterdays · 13/09/2023 06:59

Raise a section 75 claim with your credit card. They will sort it out. Not quickly mind, but you'll get the money back.

Original poster

SunSeaSand55 · 13/09/2023 08:22

He's refunded this morning. Wonder whether his family recognised the scenario on here!!

OP posts:

Flip