I am prepared to be told I'm being over-sensitive and should catch a massive grip of myself but I have had an interaction with a person that has greatly upset me.
Myself and my family order takeout once per month (money is tight so its a luxury). I normally order online however last night the transaction did not appear to be going through. I called the pizza place, gave my details and asked if the order had arrived. Person on the other end of the phone was quite abrasive, said no etc so I said I would call back in a few minutes to check again. I did that, still no order there from me (oddly this person gave me the address of another order and also name of a further order - neither of which were mine). I said "ok it must not have gone through then" and proceeded to place my order with this person over the phone, sizable price - 2 adults x 2 hungry teenagers. All good.
Approximately 30 mins later I get a call asking why I hadn't collected my order. I explained that the order was for delivery to be told, no your other order has come through. I explained that I was a the person who had called earlier ,the order hadn't gone through (transaction still pending on my bank app) to be met with a torrent of abuse about how there was now two orders - we had ordered twice, this was "your fault but we will have to sort it at our end of course". This person went on to say that I had placed an order online for collection under the name "Smith" and that it was totally my fault. I tried to explain that it definitely wasn't me - my surname is middle eastern so definitely not smith and our car is out of action at the minute so definitely not collection . The person told me they had "had had enough tonight" and hung the call up. I called back and challenged them on their rudeness- told again all my fault - again hung up the phone. I tried to call back again as I was so incensed at this stage - no response. Strangely the food arrived at my front door within a few minutes of this call. Lovely delivery person, couldn't have been more polite.
My husband called the restaurant (another person answered the phone at that time) and asked for a manager to come to the phone or call back as he was making a complaint about the rude staff member. Still no call back a day later. He has now left a really bad review which is a rare occurrence as we are normally not the sort of people to complain, never mind leave reviews/make it public. My question is why am I so upset about it - it was a rude person who is clearly not right for that job so why has it upset me for the last few days. I'm a senior person in my job and I manage a team of over 20 people. I deal with conflict on a daily basis and it does not bother me one iota! - I am seen as calm, can usually resolve any major issues without much trouble or upset but in this instance I'm so upset. What is wrong with me?!!