AIBU to be so upset about rude service

[Usedandhurt]

I am prepared to be told I'm being over-sensitive and should catch a massive grip of myself but I have had an interaction with a person that has greatly upset me.

Myself and my family order takeout once per month (money is tight so its a luxury). I normally order online however last night the transaction did not appear to be going through. I called the pizza place, gave my details and asked if the order had arrived. Person on the other end of the phone was quite abrasive, said no etc so I said I would call back in a few minutes to check again. I did that, still no order there from me (oddly this person gave me the address of another order and also name of a further order - neither of which were mine). I said "ok it must not have gone through then" and proceeded to place my order with this person over the phone, sizable price - 2 adults x 2 hungry teenagers. All good.

Approximately 30 mins later I get a call asking why I hadn't collected my order. I explained that the order was for delivery to be told, no your other order has come through. I explained that I was a the person who had called earlier ,the order hadn't gone through (transaction still pending on my bank app) to be met with a torrent of abuse about how there was now two orders - we had ordered twice, this was "your fault but we will have to sort it at our end of course". This person went on to say that I had placed an order online for collection under the name "Smith" and that it was totally my fault. I tried to explain that it definitely wasn't me - my surname is middle eastern so definitely not smith and our car is out of action at the minute so definitely not collection . The person told me they had "had had enough tonight" and hung the call up. I called back and challenged them on their rudeness- told again all my fault - again hung up the phone. I tried to call back again as I was so incensed at this stage - no response. Strangely the food arrived at my front door within a few minutes of this call. Lovely delivery person, couldn't have been more polite.

My husband called the restaurant (another person answered the phone at that time) and asked for a manager to come to the phone or call back as he was making a complaint about the rude staff member. Still no call back a day later. He has now left a really bad review which is a rare occurrence as we are normally not the sort of people to complain, never mind leave reviews/make it public. My question is why am I so upset about it - it was a rude person who is clearly not right for that job so why has it upset me for the last few days. I'm a senior person in my job and I manage a team of over 20 people. I deal with conflict on a daily basis and it does not bother me one iota! - I am seen as calm, can usually resolve any major issues without much trouble or upset but in this instance I'm so upset. What is wrong with me?!!

Sayit I found you very rude and goading if I'm honest. But then I'm sensitive to the situation so I'm not saying I'm right about that either. I think you may be slightly confused as to timeline. She had already been so rude to me before she she said the " have had enough tonight" statement. Honestly if she had told me that she was having an awful night I would have been kind to her. I did not get that opportunity however as she verbally attacked me instead.

I take particular issue with the word bully, it suggests a personality trait that I simply don't possess. Perhaps some people do invent reasons to complain, I personally don't find that the case, perhaps its just the people around me though. I find it odd that you equate calling someone a bully to suggesting that someone has flounced. Wildly different in my experience. Minorities in any situation don't bother me, I'm one myself, but perhaps you are in the minority here because you are wrong? this lady was not victimised in any way here, she behaved badly, was rude and nasty, walked out in the middle of her shift job and has likely lost her job because of it.

This time I shall flounce.

Of course this would be infuriating but I don't understand why you couldn't let it go. You say you were 'raging' and rang her back, she cut this call off (which was correct) and you again rang back. I do think you need to learn to control your rage, what could this constant ringing back possibly accomplish? It was obvious she wasn't going to back down and neither were you so keeping on shouting at each other was pointless and just going to wind you both up more.

Fingers crossed the bad review doesn't cause the business too much harm.

Why was it correct for her to cut off a call when she created the argument and was rude and nasty to me? I would discipline a staff member for behaving this way to a customer and as for hanging up they would be getting a final warning - unless of course the customer was swearing, threatening etc which I wasnt. I don't know about you but I definitely don't allow anyone to speak to or treat me this way. I called back to ask to speak to her manager. There have been further reviews after my DH review strangely enough so I wonder if I wasnt the only person so went off on that evening. Its sad really.