Name changed
I am travelling today and witnessed a commotion between train worker and a passenger.
I do not have all specific details.
the train is around a 3 hour journey but there was no reserved seats and was a super off peak train.
due to cancellations of other trains this train became very busy.
I got on the train and there was no seats available in the carriage or the ones either side.
a women was getting on with a child and 2 large suitcases and a backpack.
she was getting assistance but they left as soon she boarded. There was no room. We were all at this point hovering at end of carriage by the doors.
the child got emotional and cried that she couldn’t stand that long.
the train worker came past and the women had asked if it was possible to pay to go to first class and explained that Her DC was disabled. They said there wasn’t any way but
then told us all that carriage A had seats but we couldn’t walk through the train and so the first stop we could get off and walk down and get back on.
women explained that it might take them a while because her DC is not very fast. She did not specify what was wrong with her DC but she seemed to have some form of tube.
they told her as we were standing right there they would have time and not to worry they would not Leave with out them.
the DC then sat on the floor until the stop.
myself, sister and 2 other men got off to make our way to carriage A. We did not have luggage so got off faster, anyway after she got her luggage off the train, she ran behind us but fell behind because of DC.
eventually they joined us on the carriage but there was a commotion
1.the train worker had got stressed with DC on the platform and started shouting they needed to move faster as train was going to go without them. 2. no one assisted like the said they would. 3. Due to her being the last of the group who got back on from original carriage the 4 available seats were now taking by the other 4 of us.
she wants a refund and he was saying it wasn’t their fault nothing they can do so she was going to put a complaint in. By the this point the whole Carriage could hear what was Going on.
she stood by luggage area and Dc sat on floor.
was she unreasonable ?
Note from MNHQ: please read the OP's subsequent posts before responding. She's admitted this thread is a reverse (and apologised for it!) but would still like MNers' opinions.