Watching this at the moment.
The current expert has referred to the male by name every time, he's called the two female passengers 'the mother and daughter' every time except once. And the Virgin employee is 'Mrs Moses' - and rather than talk about her, he's gone on about how great/important her husband is and 'He's showing how safe this is, because he's put his wife on it'.
It's a tad grating.