DPs Work keep reporting wages early

[Workquestion11]

OK I know I'm not U on this one but what the heck can I do
We receive a small amount of uc. Dps work have now twice reported his wages early
Last month he was paid on the 30th but was reported on the 28th meaning it affected our assessment period on uc

This month he is due to get paid on the 31st, so tomorrow but it was already reported as paid on Friday so affected us again!

Dp says the lady that deals with the pay is only there once or twice a week so difficult to get a hold of and he doesn't seem enthusiastic to keep bothering them about this but we've now lost hundreds of pounds and the stress is really starting to get to me.

I know its his work and I can't get involved but what the heck can I do or do I just accept they'll continue to do this and mess up our uc

How on earth is that helpful to the situation? That's not going to fix her DH being embarrassed to speak to payroll.

OP does he realise his embarrassment is costing the family money? I'd be furious with him if I were you. Pride comes before a fall

I know it doesn't seem like a big deal
But basically when he started the job in May, he should've had no wages reported
He wasn't due to be paid until the 2nd of June but it was reported as 28th
Then June's was 30th reported as 28th
July's was 31st reported as 28th
If they had reported it on time, no wages would've shown up = more money
July wages would've been correctly used in August entitlement

No, because I work full time
For him to go full time I would need to quit

They've already said they don't want to see a bank statement
They are being quite difficult about this. Payslip and hmrc are enough for them to determine this is the correct date he was paid

If the wages weren't reported early, they would've either used last months wage or it would've shown up as no wages, which is what I was expecting

Sorry he wasn't due to be paid until 2nd of June
But they put it through as 28th of May
But he did not receive wages until the 2nd
It always has been reported early and probably will continue to be But I was expecting because he had already spoken to them about it, they report it as the proper date and no wages would be reported in that assessment

How come?

Is it a childcare issue?

Yeah we have 4 kids

Ok, so he got paid a few days early and that's meant one month loss of universal credit income. I see the issue now, which was that you had hoped the pay would be a few days later so you'd get the single pay of universal credit and his wages for that month. If they move all pay dates forever by a few days, then you'll get one clear month to claim that money, otherwise it's lost. Unfortunately if that's their consistent pay date, then I'm not sure they will actually move it just for your DH, because others are relying on the consistent pay date. He can ask of course, and needs to where the reporting date is earlier than the pay date, but it sounds like they just pay a few days early each month.

if they always report on the 28th that seems to be a pattern.

look at the contract details and at the employee handbook regarding payment of wages. and the procedure for grievances.

But he was never paid any earlier? His contract states the last working day of the month and that is the day he was paid
He was only paid yesterday but UC have determined he was paid on 28th

I get you OP, I’m not sure what others are finding so difficult. Effectively your missing one months ‘extra’ UC payment when DH should have had ‘no’ wage.

Unfortunately, the only person that can change it is your DH, by speaking to Pay Roll, however given how many people here haven’t understood it, I’m not sure he will get that message across easily.

If it was me (my DH struggles with following stuff like this up too!), I’d get an email address for Pay Roll / HR and write it all down as you have above with the dates and also a link to the reporting part on the Gov website and send it from your husbands email. They will find it harder to ignore in writing.

Doesn’t help this month at all, but should hopefully help you get that missing money in the month they hopefully put it right.

Ah, I understand now, sorry for being thick! I was thinking it was just a timing issue and eventually it would sort itself out. I agree with what others have said - it does sound like a training issue for the person who does payroll. She needs to use the correct pay dates when processing the payroll. I understand your husband might not want to make a fuss, but he has to really as payroll isn't being processed correctly.

Sorry, you said the money lost was in May, but now you're talking about July pay date. Is that not correct? Deferring a payment now really won't help, then you'll get two payments in one month and lose out again.

A list would help. Which month was the first month that he was paid and you lost the uc, was that May? What date was payroll and what date was it in his account?
Following months, same info.
If the pay was in his account on 31st but payslip said 28th, then send the bank statement to uc as proof instead of the payslip.

I would email payroll and HR with this from gov.uk https://www.gov.uk/running-payroll/reporting-to-hmrc

The employer is also is able to amend previous dates so they should do this too and hopefully DWP will be able to make amendments to your previous assessments.

I understand what your issue is, that you didn't get the extra month when he started the job where you should have got more money because of the 'no income' in the period but that is the only one that was messed up and if he won't go and push it with his HR there's not a lot you can do.

I don't see how it's a continuing issue and you're continuing to lose money every month though, you're just not recouping that one month's loss as you're hoping to. All the other months now you'll get the correct UC as his pay is always reported early so you'll always have one pay in each assessment period and will get the right amount so no, you aren't constantly losing from it, you're just not getting that very first one back.

Is it even worth him working? If you're full time and you're bringing in 2k between you, his nett wage must only be around 300 quid? And you've lost 500 in UC? I assume the figures you've quoted are rough, but even so, is it worth the hassle? I know this won't be a popular opinion, but with 4 kids to look after I'm not sure him working part time is much of a benefit to your family...

@MRex

OP has already addressed your points several times & explained about May being (or should have been!) a month with 'no' pay.

OP, it sounds like such a difficult situation. I hope you can get it sorted.

OP, this is likely an issue lot of people are unaware of and perhaps needs to be more widely known.

But the bigger question is, why is your DH only working part time?

If you’re needing to claim UC to get by then you can’t afford for him to only be working part-time and he needs to up his hours. That way you’ll be better off and won’t have this headache.

Sorry, I know if the wages were reported on the actual pay date then nothing would technically be lost
And I can't recuperate from months that have been and gone but as he has already spoken to them about it, I was expecting them to report it to uc as the 31st of July
So then it would look like 0 wages reported
But yes I would expect 2 wages in one but with monthly pay, UC can move that to the next month

Started Mid may, due wage 2nd of June
Reported as 28th May, paid on 2nd of June

Next wage was due 30th of June
Reported as 28th of June, paid on 30th of June

July wage was due 31st of July
Reported as 28th of July, paid on 31st of July

We are both coming off about a grand each, mine maybe just slightly more

Yes, which is exactly why it won't help to push just July payment into August and end up with a double payment month. If OP's DH is to explain this to payroll, then it needs to be listed out properly, not streams of comments, and sent along with the link to correct payment dates to use. Those dates need to be changed permanently or not at all.

I think that's normal, a workplace. They can't be expected to co ordinate with finances that they are not paying themselves such as benefits etc.

It's not normal no,
I've worked in many many places, never has my wage been reported early
Sometimes up to five days early when I'm not even receiving the wages for another 5 days
It's really out of order
It should be reported as the day it is paid

But if it keeps bring reported on the actual pay day, it should work out OK because August wages would fall in to September payment
I know there may be 2 in 1 assessment period but uc are usually pretty understanding and move it to the next one
But they really don't care about this issue at all

Ok, this list is helpful.

He needs to attach the link for payroll date to that list and add a simple explanation that using the earlier date has cancelled his universal credit entitlement for May where he didn't get a full salary. So please can she use the correct dates of 2nd of the month going forward, as well as issue a correction for the previous 3 months to HMRC. Once confirmed, you then submit to uc "the primary facts have changed from the employer correction", so you need a recalculation for all 3 months (make sure you call the evidence change "primary facts"). Might be best for you to type the letter for him to payroll, have him sign it and then take it in, then he needn't be embarrassed nor risk fluffing it.