DPs Work keep reporting wages early

[Workquestion11]

OK I know I'm not U on this one but what the heck can I do
We receive a small amount of uc. Dps work have now twice reported his wages early
Last month he was paid on the 30th but was reported on the 28th meaning it affected our assessment period on uc

This month he is due to get paid on the 31st, so tomorrow but it was already reported as paid on Friday so affected us again!

Dp says the lady that deals with the pay is only there once or twice a week so difficult to get a hold of and he doesn't seem enthusiastic to keep bothering them about this but we've now lost hundreds of pounds and the stress is really starting to get to me.

I know its his work and I can't get involved but what the heck can I do or do I just accept they'll continue to do this and mess up our uc

Dp works part time hours
I've started a new job
So yeah it is needed sadly

If you show UC your bank statement of when the wages went in they should rectify it. And pay you back what they owe. Keep chasing and font give up.

Tried that, they only care to see pay slip and that also says 28th

I actually did request one due to our freezer constantly defrosting
They said our wages was too high to be entitled 🥲

If at all possible can you get your assessment period changed. I did payroll and we couldn't pay on weekends so the 28th is normal on 30 day months where the 30th is a Sunday. We have to report on the day it's actually transferred. Yes I had an employee on uc who would request I pay late on those months but it's snot fair on the other employees who have mortgage payments coming out on the 1st so would be negatively impacted by paying late! We explained about not paying on weekends, they weren't happy but suggested they speak to uc

It’s not when the wages are run it’s when the RTI is submitted to HMRC. This doesn’t have to be done at the same time as the wages but I know a lot of people do do it as otherwise they might forget.

I do the wages at my work and I did them early once as I was going on holiday. This affected one of my staff, I had no idea it would cause an issue so to be fair the person who does your DH’s wages may not be aware of the issues it causes.

Assessment periods cannot be changed
I'm not wanting him to be paid late, I just want the date they report it to actually be correct!
He got paid today, it should've been reported as the 31st
He got paid last month on 30th but they reported it as 28th neither of these months fall on a weekend
Next month 31st is a Thursday but no doubt they'll report it 3 days early

He did speak to her but she doesn't seem to be there much, he doesn't work all day so only has a slim chance to actually catch her but he said this morning he doesn't think she will do much to change it

Can you speak to UC and have your assessment period dates tweaked? If it ran until 20th say instead of 28th, they’ve already figured out what you’re getting for the month before work reports earnings again.

No they don't change assessment periods unfortunately

The payroll person doesn’t know what they’re doing.

The actual pay date and processing date should be the same.

Talk to HR and Payroll. This is a training error and should be resolved easily.

If they’re not actually paying you earlier then they absolutely should not be sending the FPS with the later date.

You didn't read the link posted for you above, look here: https://revenuebenefits.org.uk/universal-credit/guidance/entitlement-to-uc/rti-and-universal-credit/. Ask for a formal decision, then appeal. Getting paid twice in one month because of RTI date is not an unusual event, but you need to follow up to sort it out. Otherwise you'll end up with one month with no salary, so would get more UC then (though I presume that is worth less with your job included).

That only really talks about two pays in one period or reporting it late
Uc have already said to me they need to see the payslip but his payslip says the 28th so that isn't any help

This doesn't really make sense; you can only have extra money deducted if it's because you have too much income. If he was only paid once in the period, then what exactly is the problem?

It wasn't supposed to have been included in this assessment period
They've reported wages as the 28th but it wasn't until 3 days later he was actually paid.
We've lost over £500 because of this as I wasn't expecting it to happen this month

Show a bank statement then.

If he wasn't already paid that month, then why not? He can only get one salary that's affecting the payments so Is this a one-off issue when he's started work and you've lost one payment, is that the issue?

I'm still not understanding. Is it the issue that at some point in the past you've had 2 payments in a particular pay period?

Because, from what you've said, his current pay is reported early, but then so was his last. So you've still, in this period of assessment, got one pay. Did you need this period to show no money due to a previous period showing 2 payments?

It’s not making much sense.

Can he go full time?

Speak to the bookkeeper. She has no idea this is happening and may be more than willing to resolve this somehow.

he needs to keep reporting it, and the impact of the error to whoever does payroll / their line manager /HR/FD, etc - and union if he is a member.

I had no idea about the impact irregular payments on UC other than through here, now if I am doing or overseeing payroll in a role I am much more cautious about early payment at Christmas, one off bonus payments .or backpay.
Could be that the person running payroll has no knowledge of the impact of the wrong date - and as others have said, there is no need to get it wrong, esp repeatedly

I have this and this one of the many reasons that UC doesnt work! I get paid 4 weekly so one month a year I get paid twice so I lose a lot (single parent, low income). If I enter my 4 weekly details into the benefit calculator it comes out as roughly what I get, but if I enter my annual income it is significantly more. There is no checking at the end of the year as there is/was with Tax credits and any underpayment made.

Shit system and doesnt appear that there is anything we can do about it.

By the way, this is the link for your DH to share with his payroll: https://www.gov.uk/guidance/what-payroll-information-to-report-to-hmrc. Guidance is to use the date paid or normal pay date if that's a non-working day. It would probably help if the page explained implications, but there we are.