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Original poster

What's going on with Banks?

133 replies

dottypotter · 27/07/2023 18:21

Had to go into the bank today and went to the counter to wait my turn.

Was approached by a man with an I pad and when I told him what I wanted to do, he told me one of the staff who floats around with an ipad would have to do it. I couldn't do it at the counter.
Why wait till your in the queue to tell you?
Where are the signs telling you where you must wait for different things?

Anyway told me to take a seat and someone would come along but nobody did.

He took me out of a queue I was in, just to sit and wait for longer.

Eventually got seen and business done on I pad.
Have no switched bank accounts.
What is it now
with staff now with I pads?
Why aren't they behind the counter?

Shambles.

OP posts:
countrygirl99 · 28/07/2023 15:12

The frustrating thing is of a bank thinks there is suspicious activity on your account it is a criminal offence to tell you and any staff member who does is risking a prison sentence. That's the law, so if that's what your account is blocked you aren't going to find out.

Fairyliz · 28/07/2023 16:07

Lesschubtolove · 28/07/2023 14:48

Well that sounds to me like you’ve had your online banking suspended, maybe due to what they deem as suspicious activity or you’ve got your information wrong. Do you have the app or is this online banking?

satisfaction for natwest and hsbc has always been the lowest out of the highstreet banks. Nationwide is much higher (I know it’s a building society) but they don’t have as much good functionality with the app. Halifax are meant to have a very good app.

of course a twitter agent can’t unlock your online banking, they’ll be there to signpost to relevant teams. That agent won’t have access to the banks internal systems to reset any online banking info. What can you do, well you have realistic expectations and not expect a social media agent to solve it and then you call first thing when the phone lines are open. If the issue is just online banking then you’d still have the usability of your card or has that been blocked too? If that’s the case then that’s Likely suspicious activity and you’ll need to speak to the fraud team.

Show quote history

But this is what the thread is about. The banks are saying we don’t need branches as you can do everything online.
My point is that online is fine until it isn’t and then you can’t get any help.

Windercar · 28/07/2023 16:12

Well a branch would hardly be open out of hours either would it? I don’t understand your point

Lesschubtolove · 28/07/2023 16:41

Fairyliz · 28/07/2023 16:07

But this is what the thread is about. The banks are saying we don’t need branches as you can do everything online.
My point is that online is fine until it isn’t and then you can’t get any help.

Show quote history

For someone who used to work for a bank, I understand both sides, branches are hardly used and costly to run, online is the future (monzo and starling have proved that) BUT a lot of the big banks have policies and procedures that end up still sending people to branch so it’s hardly a smooth transition

Original poster
dottypotter · 28/07/2023 17:25

Fairyliz · 28/07/2023 16:07

But this is what the thread is about. The banks are saying we don’t need branches as you can do everything online.
My point is that online is fine until it isn’t and then you can’t get any help.

Show quote history

You can't get change online.

OP posts:
Squirrelsnut · 28/07/2023 18:16

daffodilandtulip · 28/07/2023 07:23

How soul destroying for the iPad wanderer - knowing that they are showing the customer how to do their job for them online, so they'll stop coming in store, so their job can be got rid of and the branch closed.

I've been trying to open an account for my child but you have to go in to make an appointment to go back in, and I have to do each during annual leave - went in hoping I could get an appt in the summer holidays but I can't and I'm not off until Christmas now 🤷🏼‍♀️. And by then his photo ID will have expired so we won't be able to do it anyway!

Nationwide opened an account for DS entirely online using his passport photo and a quick photo of his face to confirm. No fuss, very quick.

Willmafrockfit · 28/07/2023 20:18

perhaps it is because Nationwide is a building society?

katalex · 28/07/2023 21:25

I've had to go into the bank several times in the last year or so for things that couldn't be done online or on the phone. The first time was to change a name on an account. Had to take ID into the branch. The second time was to open DC2's new current account. We couldn't do it online as she did not have any photo ID. The third time was to get a certified copy of a statement for DC1, who tried to withdraw the money from their child trust fund online, but even though they had input the correct account number and sort code, it kept saying it was wrong. We had no option but to go into the branch.

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