In the US.
Ordered a slide for my 1 year old. He's had it about 2 months and used it a few times no problem.
Today I put him on the steps to climb up and one of the steps just snapped and he fell. Luckily I have him on a foam mat so didn't hurt himself too badly but cried from shock/a scratch.
Ordered from Amazon in May. They asked me why I didn't return it then (because it wasn't broken then?!) And told me the 'return window expired in June'.
They're being ridiculous right? I'm furious.