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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

First disagreement on Vinted and not sure what to do

63 replies

Albieinthesun · 17/07/2023 11:59

I've been using Vinted for a few months and recently purchased a bundle of six baby items. While really happy with most of the items, one of them didn't look new as it had been described, as it had faint stains of something which didn't come out in the wash. Messaged the seller to find a resolution as I thought a partial refund would be possible. Seller originally requested I send the faulty item back, but this would have cost me more than the item's value so then I requested a cancellation via Vinted with their agreement. However Vinted gave me a whole refund which I felt was a bit unfair on seller, as I had no issue with the other items.

I tried to find a way to make sure seller is not out of pocket, including offering to buy another item at a higher cost on Vinted, or to pay them separately via PayPal. But the seller wants me to return all the items, and does not want to do any further business with me.

I would prefer to keep the items and just want to find a solution with the seller, ideally without getting banned / blocked from Vinted. AIBU / what do I do?

OP posts:
OhNoYouDidnnt · 17/07/2023 13:58

You tell her you are keeping the items as you paid for them and you want them. She can't force you to return them. You have a right to mention the stained one it was described as new and clearly wasn't. I'd tell her you either will send her the money back for 5 of the outfits, or she loses out completely as she is being pathetic. But next time anything like that happens don't attempt to wash it or anything as they have a right to refuse a refund then.

IkeaMeatballGravy · 17/07/2023 14:21

I'd have just cut my loss kept it with stains and left negative feedback stating what she had done, would still leave it

Why should sellers keep money for something they have mis sold? I used to ignore stained, bobbled items but after a few dodgy parcels the money was adding up and I might as well have bought my baby something new. Not everyone can afford to let these things slide, that's often why they are buying second hand clothes for thier children.

Vinted need to sort thier return policy out, paying a buyer protection fee then paying return postage is ridiculous.

MinnieTruck · 17/07/2023 14:42

You’ve been refunded the full amount. Do you think you get to receive a full refund AND still keep the items?

Send it back to them so that they can resell the bundle (hopefully without the stained top!)

ell32 · 17/07/2023 14:54

You can't seem to do a partial refund which is a bit unfair.

I sold some prints in frames a few months ago and sadly the frames got broken in transit but the prints were fine. I had to give a full refund when the prints were the most expensive part x

Original poster
Albieinthesun · 17/07/2023 19:14

@MinnieTruck absolutely not, I wasn't intending to - and I've offered to buy another item at a higher price to cover the original sum that I'd have paid!

It's been interesting seeing the comments but the votes are more definitive so will send the items back to seller and hope that's the end of it.

OP posts:
Chickenpie35 · 17/07/2023 19:34

IkeaMeatballGravy · 17/07/2023 14:21

I'd have just cut my loss kept it with stains and left negative feedback stating what she had done, would still leave it

Why should sellers keep money for something they have mis sold? I used to ignore stained, bobbled items but after a few dodgy parcels the money was adding up and I might as well have bought my baby something new. Not everyone can afford to let these things slide, that's often why they are buying second hand clothes for thier children.

Vinted need to sort thier return policy out, paying a buyer protection fee then paying return postage is ridiculous.

Calm down hun.

If I choose to leave MY money with a seller than that's up to me isn't it!

I bought s dress a few weeks ago all pictures fine except one but gave benefit of the doubt described as brand new. Said everything saw OK cos it looked it black dress black lining quick once over.

Tried it on over my white work shirt next day and could see it was ripped. The only photo thay could have shown it was the blurred one.

To lie for the sake of £3.50 she must have really needed £3.50 and you know what sometimes so do I but that week I never. I outed her on a review and sent her pics and publicly wrote that she was sly and what she done with the blurred photo if people want to buy off her that's up to them now but wasn't any cheaper for me to send back or arse about going back and forth my mental health comes before arguing with strangers and over £3.50 so for something less than £5 that's what I'd do cos I cba babe.

IkeaMeatballGravy · 17/07/2023 20:01

No need to be snippy and I don't know you so please don't call me hun or babe. If you can afford to let small amounts of money slide then good for you, but by making it easy for people to get away with scamming, you are making things harder for people who are less fortunate than you.

DiscoDeborah · 17/07/2023 20:25

I get it's annoying to have to send back the rest but these cheeky bastard sellers need to stop sending out ratty and dirty clothes.

You should see the state or something my friend bought the other day, it was gross and shit stained.

Are you expected to cover the return postage or have they sent you a label?

Original poster
Albieinthesun · 17/07/2023 21:43

@DiscoDeborah no label, so I'd be paying to return the items. My preference is to keep the items and wire the seller the money or pay them by buying another item they have listed but they said no to these options, which is what prompted me to post here originally.

OP posts:
OhNoYouDidnnt · 18/07/2023 07:29

I definitely wouldn't be sending the items back just because of what people on here have said! If she wants her money you've offered her it, its up to her to take it she's being ridiculous.

Changeling78 · 18/07/2023 07:40

@OhNoYouDidnnt are you missing the part where OP has been issued a refund? You don’t get to keep the items AND have your money back!
If you order online, and you don’t like the item, you send the item back, sometimes for free sometimes at your own cost.

DrManhattan · 18/07/2023 07:45

Use the money you got as a refund to pay for the postage back to the seller.

FlippityFlippityFlop · 18/07/2023 07:54

YANBU. The seller should have been honest with their listing then this wouldn't have happened. It is annoying when things are listed as "new" orb"like new - fully working" and then you find out that its not.

anon2022anon · 18/07/2023 07:58

Vinted has sided with you, don't return them! You've offered more, she's sulking, if the case is closed with Vinted it's her problem, not yours. There's also the chance that Vinted has covered the cost of the return and not charged her the refund (doesn't happen often but I've had it once, when the seller said it was the couriers fault).

Anyone who is genuine who is selling would either:
Offer to cover the return postage of a single item
If you bought a bundle, offer to PayPal you the cost of the single item refunded outside of Vinted.

Vinted, as well as it's ridiculous buyer pays for faulty returns policy, also won't let sellers refund one item out of a bundle, only the full bundle. The seller is banking on you saying you won't bother sending it back, because to be honest, how is it worth it for her to have a full bundle returned, and have all the money refunded back to you, and be left with the clothes that need relisting again and will probably be sat there with no buyers for ages. So she's hoping you will say it isn't worth it so she doesn't get the refund. But it's possibly backfired on her.

anon2022anon · 18/07/2023 07:59

@DrManhattan but then she won't have the clothes, so the buyer will still be out of pocket for the sellers mistake?

anon2022anon · 18/07/2023 08:01

@Changeling78 literally anywhere else but Vinted, if it's faulty, it's the sellers responsibility to cover the item being returned.

DrManhattan · 18/07/2023 08:04

@anon2022anon to be fair the refund probably wouldn't cover the costs of a £4.50 postage label as things are so cheap on Vinted. I don't know how anyone can be arsed over one item.

DiscoDeborah · 18/07/2023 08:32

@Albieinthesun have Vinted asked you to return the items? If not then leave it. This is on the seller.

RunningFromInsanity · 18/07/2023 08:39

Unless Vinted have told you to return the items, you don’t have to.
The seller tried it on, by selling a worn stained item as ‘unused’. They got caught out. Vinted have rules for this sort of thing, and if an item is not correctly advertised, they don’t get paid. It’s the reason that Vinted hold on to the money.

You send the items back she’ll probably do it again so to someone else who won’t complain.

drpet49 · 18/07/2023 08:41

IkeaMeatballGravy · 17/07/2023 14:21

I'd have just cut my loss kept it with stains and left negative feedback stating what she had done, would still leave it

Why should sellers keep money for something they have mis sold? I used to ignore stained, bobbled items but after a few dodgy parcels the money was adding up and I might as well have bought my baby something new. Not everyone can afford to let these things slide, that's often why they are buying second hand clothes for thier children.

Vinted need to sort thier return policy out, paying a buyer protection fee then paying return postage is ridiculous.

If you return the items for a refund you can’t leave any feedback. So the seller gets away with their shoddy practices and no one else is none the wiser. Vinted do not protect buyers whatsoever.

Hufflepods · 18/07/2023 08:45

I think vinted’s popularity will massively wane soon. I ordered something and was sent the wrong item, the only “solution” from Vinted was that I had to pay to return the item, which I’d already paid postage on, and then pay postage on the actual item. So basically a £6 penalty when the seller made mistake.

lemmein · 18/07/2023 08:51

Vinted do not protect buyers whatsoever.

The OP has been given a full refund and gets to keep the items - what more protection do you want?

OhNoYouDidnnt · 18/07/2023 08:53

@Changeling78 no I didn't miss any part of the OPs post, however did you miss the part where the OP had offered to pay for the items, and also offered to purchase another item at a higher price to find a way of paying the seller? The seller is sulking and being ridiculous. What would have happened if the OP has already used some of the items, drama queen seller wouldn't be wanting them back then would she?

Sarvanga38 · 18/07/2023 09:14

There is no way on God's green earth I'd be sending them back at my own postage cost, so if the seller won't accept your methods of getting her part payment, I'd just move on and forget it.

MinnieTruck · 18/07/2023 09:42

Albieinthesun · 17/07/2023 19:14

@MinnieTruck absolutely not, I wasn't intending to - and I've offered to buy another item at a higher price to cover the original sum that I'd have paid!

It's been interesting seeing the comments but the votes are more definitive so will send the items back to seller and hope that's the end of it.

That’s fair enough.

It is the sellers fault for selling an item that had been used and it wasn’t advertised that way. However, if you have complained, received a full refund then you’re going to send everything back