I have an upstairs neighbour (she's not at the top) but she keeps complaining about the noisy footsteps from my kids and I. She says she can hear us running/walking because of my laminate flooring. Which she highlights is against the tenancy agreement.
Funnily though, I don't have laminate. I have Vinyl. Which I've told her before but she insists it's laminate.
Is it even possible that she could be hearing us from upstairs? Because that seems extremely ridiculous to me. I imagine it's the neighbour above her but I'm open to being wrong if anyone has had a downstairs neighbour make loads of noise.