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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Splitsavers always taking my reserved seat!!

153 replies

Chatandtea · 08/07/2023 12:28

Is it just me but seems majority of time I get on a train, a person with a split saver ticket has taken my seat not realising that their ticket has only reserved a seat for 1 leg of their journey. Frustrated that people don’t check their reservations more thoroughly but also that the trains companies/sellers are allowing this confusion to roll on and on. Often spoils journey trying to sort the issue out

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Chatandtea · 09/07/2023 08:47

Sissynova · 08/07/2023 22:08

If this puts you off getting trains you really need to build up some resilience. People sit in the wrong seat all the time for a multitude of reasons, either because they haven’t reserved one, they read their ticket wrong, or no one was sat in the seat when they got on so they assumed the person sat elsewhere.

It’s not about resilience, I can tolerate it if unavoidable but I’m not going to stop thinking your a selfish twat if I arrive to my seat at my departing station and your already sitting in it (knowingly) or be annoyed at the booking websites when have whole split saver confusion to sort out. It will factor into my decision to use the trains or not.
If I get on at a following station and your sitting in my seat I’m going to expect a downside of that is that I may have to reclaim my seat as they reasonably assumed I hadn’t turned up and certainly no hard feelings towards that person. I’m actually quite a chilled person, forget to wave thanks to me while driving and I’m not seething all day, I’ll assume you thought was just another parked car etc. Having small children and working with the public there are many interactions I ‘confidently and resiliently’ negotiate each day thank you very much. Do you consider how much harder it must be for people who do actually have communication difficulties?

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Chatandtea · 09/07/2023 08:58

willWillSmithsmith · 08/07/2023 21:58

I wasn’t referring to taking a seat at London when the digital reservation above the seat clearly shows London to York is reserved. I mean if someone gets on at London but the reserved seat is not until say an hour into the journey. Then I see no reason why someone can’t sit in the seat for an hour then vacate it if the person with the reservation shows up.

Yes of course that’s absolutely fine for them to sit in the seat until the reservation starts, I assume that’s the reason why they specify the periods of reservation. Best really if vacate the seat by the time train stops at that station, although forgivable if packed train and be ready to move before they have to ask, although they are still probably going to feel a bit rubbish that you’ve lost your seat to them.

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Chatandtea · 09/07/2023 09:15

IhearyouClemFandango · 08/07/2023 22:19

Tbh when I booked a train the other day it didn’t make it obvious it was split, I only realised when checking that the tickets had gone in my wallet and panicked that I had got the wrong ones 😬

Yes it’s never pleasant for the person who has made the unwitting mistake either and makes me feel bad that I’ve been the one to highlight it, it’s just so awkward and embarrassing all round that reluctant to get the train now as it’s either that or me avoiding the issue and not claiming my reservation. It would be appreciated on all sides if the booking websites made the different/lack of seat reservations clearer to just avoid all this, perhaps also signs/announcements for those with split savers to double check their reservations

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