As I said in pp, and say on every thread around this subject, alcohol licences come with conditions attached, a mandatory one is a challenge policy, no challenge policy = no licence.
Challenge 21 and more so 25 are considered by the licencing authorities, who grant the premises licence, best practice. And you are monitored. And if you break a licence condition by not adhering to it, there are sanctions which can be and are applied. An alcohol licence isn't a given, it costs money and you have to meet criteria to get one.
And you don't have to break the law to break a licence condition. If you have challenge 25, because that's what the people granting your licence advise and you don't stick to it, you break the terms of the licence and put it at risk. And no "I was using my common sense to keep the customer happy" is not a defence.
But many people, including those who work in the sale of alcohol, don't understand that point. Even arguing for ID they talk about the law etc, and it's correct, if you sell to someone over 18, but who is/looks under 25, no law has been broken, but under the terms of a licence that has challenge 25 as it's mandatory condition of having the licence, the terms of the licence have been broken. And there are concequences for that - and that's why businesses protect their licence by ensuring that their staff err on the side of caution.
Do I agree with it? No. Is that a defence when I'm caught doing it and the premises licence is under threat? No.
@senua
the police are the ones who control this, and they are not in the slightest bit interested in customer service or making customers lives easier, because their job is to oversee the sales of restricted items to the general public through licenced premises.
Can I make the obligatory "they should be out catching criminals" comment. They do love a soft target.
Where the police are concerned, I agree. Two coppers at the end of the bar nursing half a John Smith's each watching the bar staff like hawks aren't exactly inconspicuous either!
But it's the job of licencing teams to control the licences and make sure the retailers they grant are responsible.
I really don't care about someone's drinking habits, or who they're going to give it to, I really don't, that's their problem, or should be. Unfortunately the licence and the law makes me partly responsible for any idiocy that someone commits with or under the influence of alcohol I've sold to them. Make my life easier if people would just be allowed to take responsibility for their own idiocy where alcohol is concerned.