Four of us have bought train tickets for an event. We will be travelling back on the 20th July which has just been announced as a strike day.
None of us can take our chances that there will be trains to take us to the other side of the country on the strike day (20th) as we have no accommodation and have commitments so need to return on 20th.
I have tried the refund button but says my ticket for 20th July is non-refundable and non-changeable.
Are passengers expected to buy new tickets if they cannot take the chance of not being able to get home?